Role Play

Role Play Skills Training

Impact Factory provides Drama Based Solutions for company wide issues not open to a training solution

We run tailored Corporate Events Programmes
We also run tailored Team Building Programmes
Have a regiment of trained Event Facilitators and table facilitators
Use Forum Theatre as a base for seminar and large group development for anyone involved in Corporate Events and Event Management

Role Play 

Why are so many people reluctant to engage in role play as a tool to develop their people skills? 

Truth to tell there has been so much poorly run role play over the years that everyone has a horror story to tell. 

Most of their experiences involve feeling humiliated or patronised in some way by a well meaning but inept facilitator or trainer. 

Good role play requires experienced and empathetic facilitation. 

The best people in the field are usually from the theatre world.

Role Play comes in two different forms.

There is the Forum Theatre style of role play. 

This uses actors to play out familiar situations, which can then be re-worked in conjunction with the actors and perhaps some willing audience volunteers. 

Very useful when done well, not too harmful if done badly. 

Then there is the role play within a training where participants are asked to play parts themselves. 

This is a potential minefield. 

All pre-scripted role plays asking people to play out an artificial situation are a disaster waiting to happen. 

In order to engage people fully in the undoubted benefits of role play you have to use situations that the participants feel are sourced from reality. 

The best source? 

Obviously the participants themselves. 

This can be prepared ahead of time, but is most effective when done on the day. 

It is also feasible to use actors to add force to this type of role play if it is around a common theme (to play a difficult customer or patient for instance), but most of the real benefit of using role play comes from the participant modelling the behaviour they themselves have to deal with. 

The litmus test for effective role play is the moment when the delegate whose role play it is says something like "That's exactly how it felt" or "That's just like him/her". 

We make extensive use of role play in all its forms; we just try not to use the word too often.


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Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)