Customer Service Has Moved Towards Customer Care
- Customer Service
A truly service-driven economy is really a customer care economy!
- Article
A truly service-driven economy is really a customer care economy!
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
Handling difficult customers can be challenging, but it’s well worth mastering the negotiation skills required to win their loyalty.
It is so important that you nourish your customers and make them feel that they count.
Everyone gives lip service to customer service, but some do practice extraordinary customer service!
Like a best friend, your just-right customer wants what you do, the way you do it, not what you think you need to do to compete!
The “box” is the normal way of doing things and looking at things. It is the assumptions that almost everyone involved is making.
An organisation’s structure can inhibit or foster creativity and innovation.
Creativity comes from laying aside the rules – even for just a little while.
Successful firms generally start off as small, creative enterprises. So what happens when they grow?
Your Life Treasure Map is symbolic of what you desire and wish to manifest or create!
Here at Impact Factory, we don’t ask
‘How Creative Are You?’, but rather
‘How Are You Creative?’
Creative Leadership requires a culture where the visions and goals of the organisation are held by the workforce, rather than the leader!
In every aspect of life, at one point or another, we end up in a similar situation where we desperately need new ideas, but can’t generate them!
The bottom line is that doing things the way we’ve always done them isn’t the solution to every problem.
Who needs a computer when you have access to six trillion brain cells?
Originally developed in 1941 by Alex F Osborn, it was first called “thinking up”.
Ideas are the lifeblood of an organisation.
We need to talk more as never before, and taking a break is really good for your mental well-being.
Come along for a 90 minute experience of our dynamic Professional Personal Development work!
Hey guys! You forgot about Human Nature! You also forgot about how change works!
I really dislike the word Brexit. We’re All Going to Die – It’s a Communication Catastrophe!
The idea of bringing your stories to life and using stories to make a good business case is catching on and we couldn’t be happier!