Personal Impact Course - two day

Personal Impact Course - two day

Maximum Delegates 8 Two Trainers per Course Money Back Guarantee

Build your confidence and practice your impact to achieve the outcomes you want

This course does exactly what it says on the tin - each delegate will look at themselves, the choices they make and what they could do differently.

It would be great to change other people, but life's too short and it's just too difficult to sometimes.

Two days allows plenty of time to practice what changes you can make when you are not having the impact you could or should have.

Course Objectives:

  • How 'Making an Impact' WorksPersonal Impact Course - CPD Accredited
  • Understand Your Impact on Others
  • How and Why Things Go Wrong
  • Improving Your Ability to Influence
  • Understanding Rules and Conventions
  • Speaking Your Mind without Offending
  • Finding Out How Others See You
  • Verbal and Non-Verbal Communication
  • Appreciating Conventions and Boundaries
  • Being More Assertive When Appropriate
  • Handling Difficult People or Situations

What Our Delegates Say:

Lamas Management Consulting - Personal Impact Course - 2 Day

"I recommend this course highly for anyone who wants to see immediate improvements in their personal impact, particularly people who are technically strong, but also need to build confidence and capability face to face."
David Sheal - Consulting Partner - Lamas Management Consulting

Munich Re - Personal Impact Course - 2 Day

"The Personal Impact course was incredibly well delivered with numerous practical exercises allowing the delegates the freedom to express themselves in a comfortable, trusting environment. I came away feeling motivated and with a true sense of empowerment which I’ve been able to apply within the workplace".
Stuart Fox - Claims Data & Account Manager - Munich Re UK Life 

Phonepay Plus - Personal Impact Course - 2 Day

"I’m feeling a lot more confident around the office since the training, and I am finding some tools useful. I like the feeling of taking control of moments without manipulating the situation."
David Levitt - Senior Policy Executive - Phonepay Plus

Course Content

We tailor all our courses to reflect the needs of the delegates on the day.

We will include many of the exercises below and any additional material that the trainers feel is relevant to the delegates on the day.

Day One


Impact Factory's underlying principles and how we work: how to get the most value out of the two days.

Making an Impact

This is an introduction to the dynamics of face-to-face communication - looking at what affects the participants and the impact they make

Small Changes

Delegates get their first opportunity to make small changes in what they do, to see what they create in others. Areas focussed on here could include:

  • Voice
  • Eye contact
  • Body Language
  • Positioning
  • Use of environment

What's your Style

Delegates identify what already works about their style.

Building Rapport

Working in pairs we will look at the things that establish common ground between people.

First and Last Impressions

How to choose a first impression that suits the impact you want to make.

Also, the much forgotten "last impression" - what will people remember about you after you put down the phone or walk out of the room.


Looking at how to appear or feel more confident in certain situations.

Lots of opportunities to practice and develop this "numbers tool".


An exercise to demonstrate how every one of us makes assumptions, often without realising it.

Practice pre-empting some assumptions or simply "owning" the assumption.

Designed to help delegates keep the communication clear and effective,

How Others See the World

We explore the idea that everyone sees the world differently.

Delegates will explore ways to build bridges when someone sees things in another way and Influencing techniques to help others see what they see.


A series of exercises to look at simple behavioural techniques affecting communications.

These techniques will be developed on Day Two on specific delegate situations.

Emotion vs. Objectivity

Helping other people see, when they are too steeped in emotion, what to do next.


Dealing with blame and conflict.


Looking for opportunities to use empathy, understanding and find common ground.

Wrap Up

What are people taking from the day?

What do they know they can practise immediately?

Delegates will be given a small amount of preparation for Day Two.

Day Two

Scenarios / Situations

Delegates will now start to focus on their own specific situations.

Areas that might typically be covered are:

Delivering Messages

Less is more

This is a model, which gets a message over clearly and concisely.

Difficult Messages

Looking at what the delegates "feed" in others when the message is not easy.


What you know vs. what you don't know.

A useful exercise when delegates have to handle a situation where there uncertainty.


Exercise to look at the impact around a table.

Delegates will have the opportunity to practice:

  • Getting their voice in the room
  • Speaking up without being negative
  • Keeping others included/engaged
  • Managing "bad" behaviour
  • Creating buy-in from others


Essential skills for both social and professional gatherings.

Feedback Finesse

A look at the impact of feedback and how to make it best support moving things forward.


For those who would like to become more assertive in certain situations or with specific individuals.

This area of work could include:

  • Internal boundaries
  • The Art of Saying No
  • Nice / Nasty
  • Beginnings
  • Timings

Difficult Styles

Here the delegates identify any "difficult "people.

They will now have the opportunity to play with the impact they make.

We will use tools and techniques from the two days, the delegates own suggestions and shared best practice.

The Magic Chair

Everyone gets a final touch of additional positive feedback.

Support Plan

Each person will identify:

  • What specifically they know they will use
  • What they are taking away from the course
  • Where they will practise

We will give out Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the Coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Personal Impact Course

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Book this course

Date: 03 Dec 2018 to 04 Dec 2018
Cost: £850 + VAT
Places available: 3
Date: 17 Jan 2019 to 18 Jan 2019
Cost: £850 + VAT
Places available: 5
Date: 19 Feb 2019 to 20 Feb 2019
Cost: £850 + VAT
Places available: 7
Early bird price: £680 + VAT
Date: 20 Mar 2019 to 21 Mar 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 15 Apr 2019 to 16 Apr 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 09 May 2019 to 10 May 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 30 May 2019 to 31 May 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 19 Jun 2019 to 20 Jun 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 15 Jul 2019 to 16 Jul 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 12 Aug 2019 to 13 Aug 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 09 Sep 2019 to 10 Sep 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 30 Sep 2019 to 01 Oct 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 22 Oct 2019 to 23 Oct 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 14 Nov 2019 to 15 Nov 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 02 Dec 2019 to 03 Dec 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT

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The Personal Impact - Impact Factory team:

Attend this Personal Impact Course risk-free

We are so confident in our trainers and the quality of our Personal Impact Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

terms and conditions

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)