Personal Impact Training Course - Two Day

Build your confidence and practice your impact to achieve the outcomes you want!

Personal Impact Course

Upcoming Dates

22 Nov to 23 Nov 2022
10:00 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £805.50 + VAT

8 Feb to 9 Feb 2023
10:00 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

2 May to 3 May 2023
10:00 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

All courses are now running Hybrid.
With 6 possible in-person places with the remaining places remote via zoom.

Should you need to you can switch to remote slot at any time.

Personal Impact Courses Cover

  • How 'Making An Impact' Works
  • Understand Your Impact On Others
  • How And Why Things Go Wrong
  • Improving Your Ability To Influence
  • Understanding Rules And Conventions
  • Speaking Your Mind Without Offending
  • Finding Out How Others See You
  • Verbal And Non-Verbal Communication
  • Conventions And Boundaries
  • Being More Assertive When Appropriate
  • Handling Difficult People Or Situations

Independent Reviews

What our delegates say:

The Personal Impact course was incredibly well delivered with numerous practical exercises allowing the delegates the freedom to express themselves in a comfortable, trusting environment. I came away feeling motivated and with a true sense of empowerment which I’ve been able to apply within the workplace. Stuart Fox - Claims Data & Account Manager Stuart Fox - Claims Data & Account Manager - Munich Re UK Life
I’m feeling a lot more confident around the office since the training, and I am finding some tools useful. I like the feeling of taking control of moments without manipulating the situation. David Levitt - Senior Policy Executive - Phonepay Plus
The course was one of the best things I've done. It was an enjoyable and enlightening experience, both personally and professionally. James Kumar - International Sales Manager - Simon Harrison

Talk to us about this Personal Impact Course

If you have any doubts about the suitability of this CPD Accredited Personal Impact Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

Telephone: +44 (0)20 7226 1877

Personal Impact Course

This course does exactly what it says on the tin.

You will get a deep insight into the Impact you make, the choices you make, and what you could do differently.

It would be great to change other people, but life's too short and it's just too difficult to sometimes.

Two days allows plenty of time to practice the changes you can make when you are not having the impact you could or should have.

Personal Impact Course Content

This personal impact course is tailored to reflect the needs of the delegates.

We will include many of the exercises below and any additional material that the trainers feel is relevant.

Day One


Impact Factory's underlying principles and how we work.

How to get the most value out of the two days.

Making an Impact

This is an introduction to the dynamics of face-to-face communication.

We look at what affects the participants and the impact they make.

Small Changes

This is your first opportunity to make small changes in what you do, to see what you create in others.

Areas focussed on here could include:

  • Voice
  • Eye contact
  • Body Language
  • Positioning
  • Use of environment

What's your Style

Delegates identify what already works about their style.

Building Rapport

Working in pairs we will look at the things that establish common ground between people.

First and Last Impressions

How to choose a first impression that suits the impact you want to make.

Also, the much forgotten last impression.

What will people remember about you after you put down the phone or walk out of the room?


Looking at how to appear or feel more confident in certain situations.

Lots of opportunities to practice and develop your confidence.


An exercise to demonstrate how every one of us makes assumptions, often without realising it.

Practice pre-empting some assumptions or simply owning the assumption.

Designed to help delegates keep the communication clear and effective.

How Others See the World

We explore the idea that everyone sees the world differently.

We will explore ways to build bridges when someone sees things in a different way.

You'll learn Influencing techniques to help others see what you see.


A series of exercises to look at simple behavioural techniques affecting communications.

These techniques will be developed on day two using specific delegate situations.

Emotion vs. Objectivity

Helping other people see, when they are too steeped in emotion, what to do next.


Dealing with blame and conflict.


Looking for opportunities to use empathy, understanding, and find common ground.

Wrap Up

What are you taking from the day?

What do you know you can practice immediately?

Delegates will be given a small amount of preparation for day two.

Day Two

Scenarios / Situations

Delegates will now start to focus on their own specific situations.

Areas that might typically be covered are:

Delivering Messages

Less is more

This is a model, which gets a message over clearly and concisely.

Difficult Messages

Looking at what the delegates feed in others when the message is not easy.


What you know vs. what you don't know.

A useful exercise when delegates have to handle a situation where there uncertainty.


Exercise to look at the impact around a table.

You will have the opportunity to practice:

  • Getting your voice in the room
  • Speaking up without being negative
  • Keeping others included/engaged
  • Managing "bad" behaviour
  • Creating buy-in from others


Essential skills for both social and professional gatherings.

Feedback Finesse

A look at the impact of feedback and how to make it best support moving things forward.


For those who would like to become more assertive in certain situations or with specific individuals.

This area of work could include:

  • Internal boundaries
  • The Art of Saying No
  • Nice / Nasty
  • Beginnings
  • Timings

Difficult Styles

We ask you to identify any difficult people you have to deal with.

You will then get the opportunity to play with the impact you make in order to get different outcomes.

We will use tools and techniques from the two days, the delegate's own suggestions, and shared best practice.

The Magic Chair

Everyone gets a final touch of additional positive feedback.

Support Plan

Each person will identify:

  • What specifically you know you will use
  • What you are taking away from the course
  • Where you will practice

We will give out Impact Factory documents to support the course.

You'll get copies of relevant hand-outs to remind you of the coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Personal Impact Course

Read Making the Impact You Choose


Upcoming London Dates

Personal Impact Course - 2 Day

22 Nov to 23 Nov 2022

Price: £895.00
Pay Today Price: £805.50
Prices exclude VAT

Select Places Required

Personal Impact Course - 2 Day

8 Feb to 9 Feb 2023

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

Personal Impact Course - 2 Day

2 May to 3 May 2023

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

The Impact Factory
Personal Impact Team

Venue: Personal Impact

This Personal Impact Course is limited to ten participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.00pm

Standard Cost: £895.00 plus VAT

Book online or call +44 (0)20 7226 1877 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Personal Impact Course risk-free

We are so confident in our trainers and the quality of our Personal Impact Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Pay Today Booking Process

  1. You can choose courses that you or your colleagues want to attend by visiting our main Open Courses Page
  2. You can add up to three places per Open Course Date to your online booking
  3. When you are ready to place your booking use the "Complete Booking" button to enter your information. If you are booking on behalf of your organisation you will be prompted to enter your organisations details.
  4. When you are ready to pay click the Pay Now button and you’ll be presented with your payment options - either pay by Card or Pay with PayPal.
  5. Once your payment has been processed we will verify your booking and email you a booking confirmation and receipt for your payment.