Personal Impact Course - two day

Course Content

We tailor all our courses to reflect the needs of the delegates on the day.

We will include many of the exercises below and any additional material that the trainers feel is relevant to the delegates on the day.

Day One

Introduction

Impact Factory's underlying principles and how we work: how to get the most value out of the two days.

Making an Impact

This is an introduction to the dynamics of face-to-face communication - looking at what affects the participants and the impact they make

Small Changes

Delegates get their first opportunity to make small changes in what they do, to see what they create in others. Areas focussed on here could include:

• Voice
• Eye contact
• Body Language
• Positioning
• Use of environment

What's your Style

Delegates identify what already works about their style.

Building Rapport

Working in pairs we will look at the things that establish common ground between people.

First and Last Impressions

How to choose a first impression that suits the impact you want to make.

Also, the much forgotten "last impression" - what will people remember about you after you put down the phone or walk out of the room.

Confidence

Looking at how to appear or feel more confident in certain situations.

Lots of opportunities to practice and develop this "numbers tool".

Assumptions

An exercise to demonstrate how every one of us makes assumptions, often without realising it.

Practice pre-empting some assumptions or simply "owning" the assumption.

Designed to help delegates keep the communication clear and effective,

How Others See the World

We explore the idea that everyone sees the world differently.

Delegates will explore ways to build bridges when someone sees things in another way and Influencing techniques to help others see what they see.

Toolkit

A series of exercises to look at simple behavioural techniques affecting communications.

These techniques will be developed on Day Two on specific delegate situations.

Emotion vs. Objectivity

Helping other people see, when they are too steeped in emotion, what to do next.

Behaviour

Dealing with blame and conflict.

Empathy

Looking for opportunities to use empathy, understanding and find common ground.

Wrap Up

What are people taking from the day?

What do they know they can practise immediately?

Delegates will be given a small amount of preparation for Day Two.

Day Two

Scenarios / Situations

Delegates will now start to focus on their own specific situations.

Areas that might typically be covered are:

Delivering Messages

Less is more

This is a model, which gets a message over clearly and concisely.

Difficult Messages

Looking at what the delegates "feed" in others when the message is not easy.

Uncertainty

What you know vs. what you don't know.

A useful exercise when delegates have to handle a situation where there uncertainty.

Meetings

Exercise to look at the impact around a table.

Delegates will have the opportunity to practice:

• Getting their voice in the room
• Speaking up without being negative
• Keeping others included/engaged
• Managing "bad" behaviour
• Creating buy-in from others

Networking

Essential skills for both social and professional gatherings.

Feedback Finesse

A look at the impact of feedback and how to make it best support moving things forward.

Assertiveness

For those who would like to become more assertive in certain situations or with specific individuals.

This area of work could include:

• Internal boundaries
• The Art of Saying No
• Nice / Nasty
• Beginnings
• Timings

Difficult Styles

Here the delegates identify any "difficult "people.

They will now have the opportunity to play with the impact they make.

We will use tools and techniques from the two days, the delegates own suggestions and shared best practice.

The Magic Chair

Everyone gets a final touch of additional positive feedback.

Support Plan

Each person will identify:

• What specifically they know they will use
• What they are taking away from the course
• Where they will practise

We will give out Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the Coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

• Handouts used during the course
• New supportive material
• Impact Factory PDF documents
• Recommended reading
• Links to our favourite videos

Personal Impact Course