Assertiveness and Conflict Management

Assertiveness and Conflict Managementassertiveness training

Damned if I do, damned if I don't

I was on holiday with my partner.

We were staying with a very close friend of his they were putting us up for two weeks board, food and dipping in and out of some of the martial arts they offer at their wonderful retreat just south of Durban.

We had agreed a price per day for food, board and classes which he had wired ahead prior to his arrival.

As the days wore on he was asked a number of times to go and buy the family shop.

So the conversation went like this:

The First Occasion

"Didn't we agree a price including the food?

Should I ask for a per diem from the food allowance?

Oh, never mind it's all in good spirit!

The Second Occasion

"Six steaks umm that's pretty expensive I'm a little put out this isn't fair?"

The Third Occasion

"What a cheek don't they realise how much this has come to over the past three trips?

Well probably not since you didn't tell them..."

The Cost of Not saying something



Lot's of self talk

Possible resentments...

The Cost of Saying something

Possible tension

We talk

Possible understanding...


Assertiveness Training

Impact Factory runs

Open Assertiveness Training Courses

Tailored Assertiveness Training

and personalised

One-to-One Executive Coaching

for anyone who is interested in

Assertiveness Issues


Consumer Council for Water - Assertiveness Training Course

"Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues."
 Farah Hasson - Policy Support Officer - Consumer Council for Water

Content Consultants - Assertiveness Training Course

"It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week!"
Joanne Lewsley - Editor - Content Consultants

DiaDraw - Assertiveness Training Course

"The course opened my eyes for a lot of new ideas.  I am really excited about the impact these are already having on my life. I loved the format of it. Instead of a lecture, we got to play: enter different situations and try out various roles, attitudes and mental states in them. Speak of impact..."
Radoslava Leseva - Software Developer - DiaDraw

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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)