Customer Service Training

We are now running tailored training face to face.
We are also offering fully remote training.
And hybrid training, with some
delegates in person and some attending via zoom.

Listen to Impact Factory Director Jo Ellen Grzyb and

Training Consultants Dominic Kracmar and Isabel Pollen

talking about Customer Service

Customer Service Training

The Customer is Always Right (and so are you).

Creating Win/Win situations so everyone goes away feeling 'right'.

At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

What our Clients Say:

NHS Brent - Customer Service Training

“This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.”

Customer Service

These are hard times for most businesses.

It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.

Customers are counting the pennies and looking for better value for money.

But better doesn't necessarily mean cheaper.

For many, it means reliable, cost-effective, well supported ‘service’.

Exceptional Customer Service

Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.

And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.

"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."

Customer Service Programmes

Our customer service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.

Customer Service Training Offer

Impact Factory provides just about any kind of customer service training you might need, working in small groups, large seminar-style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with:

  • Front Line Staff
  • Team leaders
  • Support (or back-office) staff
  • Line Managers
  • Senior Leaders
  • Volunteers
  • Call Centres Staff
  • Help Desk Staff
  • Customer Complaints Departments

Tailored For Your Needs

Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.

Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company-wide programmes.

We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.

To find out more call us on:

+44 (0)20 7226 1877

Or you can email us at:

(Click here to send individuals on our Open Customer Service Course)

Customer Service Training

Talk to us about
Customer Service Training

If you want to know more about our Customer Service Training and its suitability for you or your company call us on:

+44 (0)20 7226 1877

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation