London Calling! Immerse yourself in an intensive, challenging and rewarding learning experience. Change forever the way you communicate and present to make the impact that you want in business and in life.
Discover and create your personal communication and presentation techniques that work across cultures and countries with an individualised training method.
Reposition yourself as a master of the craft of presenting, pitching, storytelling and persuasion in business. We will help you become an engaging, definitive speaker playing a pivotal role in the success of your organisation.
Communicate with Impact Five-day Elite Course
Equip yourself with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it. Reinforce your leadership, communication and relationship building skills and take huge career strides.
Presentation with Impact Five-day Elite Course
You can expect the same high-quality interactive delivery with two trainers and the content tightly crafted to your needs.
The Customer is Always Right (and so are you).
Creating Win/Win situations so everyone goes away feeling 'right'.
At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.
NHS Brent - Customer Service Training
“This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.”
These are hard times for most businesses.
It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.
Customers are counting the pennies and looking for better value for money.
But better doesn't necessarily mean cheaper.
For many, it means reliable, cost-effective, well supported ‘service’.
Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.
And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.
"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."
Our customer service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.
Impact Factory provides just about any kind of customer service training you might need, working in small groups, large seminar-style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.
We work with:
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.
Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company-wide programmes.
We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.
+44 (0)20 7226 1877
(Click here to send individuals on our Open Customer Service Course)
If you want to know more about our Customer Service Training and its suitability for you or your company call us on:
+44 (0)20 7226 1877
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
Our Tailored Customer Service Training comes in many formats
from one-to-one through to fully tailored company wide programmes.
We can run presentation skills training at your premises, any third party venue or at our own
London Training Suite at the Business Design Centre in Islington.