Communication Skills Course - two day

Discover the art of effective communication and gain insight into how to interact with others

Communication Skills Course - CPD Accredited

Find out what gets in the way of you being an effective communicator on our communication skills course.

Learn a variety of tools and techniques to help you improve.

This communications training course is for anyone who is required to demonstrate a good level of communication skills in their day to day work.

It's a practical, fun-filled two days, packed with exercises, games, discussion and practice.

Course Objectives

  • Understanding how Communication Works
  • Gaining Active Listening and Responding Skills
  • Managing Conversations more Effectively
  • Identifying Your Own Strengths
  • Building Confidence
  • Body Language and Non-Verbal Cues
  • Communicating Harmoniously With Others
  • Filling up your Communications Tool Kit
  • Expanding your Options in Difficult Situations
  • Practising New Skills Successfully

What Our Delegates Say

Eversholt Rail Group - Communication Skills Course - 2 Day

“The course was excellent. The structure and teaching methods really worked well. Unlike other courses, I feel that I've instantly learned some tools that improve my confidence in communication!” Nicholas Faulkner - Engineer - Eversholt Rail Group

Global Innovation Fund - Communication Skills Course - 2 Day

"I found the course incredibly helpful for practicing new communication techniques. It's all well and good to understand the theory of communication - but the hard bit is really in putting the theory into practice." Isabella - Associate - Global Innovation Fund

Virtual IT - Communication Skills Course - 2 Day

“10 out of 10. I had a great couple of days on the Communications Course with Dom and Naina. I found it really insightful and have since been putting the course content into practice". David Lomax - Account Manager - Virtual IT

Course Content

Unlike off-the-peg communications training, this course is tailored to reflect the needs of each delegate.

We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop your knowledge and skills.

Day One

How Communication Works

We unpick all the elements that go into communication to see how you can be more in charge of the way you communicate.

You'll get an overview of how communication works and an understanding of where it can go wrong.

This is the core aim of the course, and you'll have opportunities to practise in each section.

Your Default

You'll have the chance to identify your default style and consider how that affects the way you're perceived.

We will practise ways to turn up and down different aspects of your natural communications style.

The Voice

We have a range of exercises which experiment with the effects of variations of tone.

You will practise how to change the tone of your voice and have a go at choosing a tone of voice for a chosen outcome.

The Words

We have fun looking at ways to deliberately mangle your message and bury its meaning under waffle, padding and jargon.

When you know how to communicate badly, you’ll also see how to communicate more clearly.

We will share one of our best communication exercises, which shows a failsafe way to deliver a clear key message.

The Body

You can never turn your body off!

As the listener, you have a surprising amount of control.

We will use a variety of exercises to demonstrate the power and control the listener has over the speaker through body language and attitude.

Being aware of your options means that you can remain on the front foot and communicate more effectively.

The Background Story

What makes us who we are inside and outside of work?

What is our history or our form with particular sorts of people, subjects and scenarios?

We will talk about these challenging situations and interactions.

We will look for small changes to our words, tone and body language that might make a big difference to our ability to communicate.


When was the last time you got something wrong?

When were you last misunderstood?

Miscommunication seems to happen most when we base what we do on assumptions, perceptions and misconceptions, rather than upon objective fact.

After exploring why and how it happens, we will look at what you can do about it.

Eye Contact

Just being looked at, or not, has a powerful effect on all of us.

What do we make of those who avoid looking at us directly or else those who seem to hold our gaze too long?

We will discover what happens when we deny or intensify eye contact.

The Environment

The conditions in which communication happens are vitally important.

How warm is it?

Is the lighting harsh or soft?

How does the provision of simple or expensive refreshments affect a meeting, interview or difficult interaction?

Where Are We?

What is the effect of being on your territory or theirs?

Who sits next to whom? Every dinner party host knows the importance of a seating plan.

Being attentive to what is likely to cause ripples means that you can be deliberate in your intentions.

Day Two

You'll have more opportunities to practise the skills covered on day one.

We may also bring in specific techniques from other Impact Factory courses that could benefit delegates.

How Does it Work

This is a chance for everyone to visualise how they believe communication works... or doesn’t!

In sharing our visions we will also see how complicated communication is and justify why we need to spend so long unpicking how it works.

There's a good reason we believe that miscommunication is normal - it's complicated.


  • How does it help or hinder us?
  • When are the best and worst times for you?
  • What about for those you want to speak with?

We will have some fun looking at what happens when we don't consider whether it's the right time to have a conversation.

Difficult Situations

We will recreate exchanges where you have been unsatisfied with the outcome.

Usually, these are accompanied by difficult feelings which inhibit our actions.

We will use the tools and techniques we have covered so far to see how you could change the outcome.

We will look specifically for things you feel able to do despite the discomfort.

Handling Difficult Styles

Everybody has styles of communication that they find difficult to deal with.

You might be somebody's difficult person and not even know it.

This section will be dedicated to practising tools and techniques to help in these situations.

Practise Practise Practise

You will get a chance to practise the skills you've learnt over the two days using real-life scenarios.

Working to Your Strengths

Everyone will give a brief description of what they already do that they know works.

They will then have the chance to reflect on how others see them by receiving feedback.

Plan of Action

An individual plan of action identifying your personal take-outs, what you will practise and areas for development.

You will identify what will stop you following the plan and what support you need.

We will give out Impact Factory documents to support the course.

You'll get copies relevant handouts to remind you of the coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Communication Skills Course

Communication Skills Course - 2 Day

17 Jul to 18 Jul 2019

Price: £850.00 + VAT

Select Places Required

Communication Skills Course - 2 Day

9 Sep to 10 Sep 2019

Pay Today Price: £680.00 + VAT

Select Places Required

Communication Skills Course - 2 Day

27 Nov to 28 Nov 2019

Pay Today Price: £680.00 + VAT

Select Places Required

Talk to us about this
Communication Skills Course

If you have any doubts about the suitability of this CPD Accredited Communication Skills Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of the Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Communication Skills Course

FreePhone Freephone: 0808 1234 909

The Impact Factory
Communication Skills Team

Communication Skills - Impact Factory TrainerDom Kracmar
Dom is a firm believer in the Impact Factory ethos of giving people space and time to explore and discover things for themselves.
Communication Skills - Impact Factory TrainerIsabel Pollen
For Isabel it's all about encouraging the best possible outcome for each individual both professionally and personally
Communication Skills - Impact Factory TrainerKaty Miller
Katy's fascination with the interplay between our external and internal lives has found expression through the Impact Factory's ethos and methods of working.
Communication Skills - Impact Factory TrainerMaria Peters
Maria has a real talent for transforming complex learning concepts into exciting educational experiences.
Communication Skills - Impact Factory TrainerSarah Dawrant
Sarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
Communication Skills - Impact Factory TrainerTom Bodell
Tom's expertise is in Presentation Skills, Communication Skills and Storytelling. He also has a fondness for Time Management.

Venue: Communication Skills

This Communication Skills is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.30pm

Cost: £850.00 plus VAT 

Book online or freephone: 0808 1234 909 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Communication Skills Course risk-free

We are so confident in our trainers and the quality of our Communication Skills Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Impact Factory Brochures

Download Impact Factory Brochures Download Now