Communication Skills Course - two day

Communication Skills Course - two day

Maximum Delegates 8 Two Trainers per Course Money Back Gaurantee

Discover the "Art of Effective Communication" and get a powerful insight into how to interact with others

Find out what gets in the way of you being a more effective communicator.

Learn a whole variety of tools and techniques to help you improve.

This course is for anyone who is required to demonstrate a good level of communication skills in their day to day work.

Click here for 1 Day Course
Click here for 5 Day Course
Communication Skills Course - CPD Accredited

It's a practical fun-filled two days, filled with exercises, games, discussion and practice.

Course Objectives

  • Understanding how Communication Works
  • Gaining Active Listening and Responding Skills
  • Managing Conversations more Effectively
  • Identifying Your Own Strengths
  • Building Confidence
  • Body Language and Non-Verbal Cues
  • Communicating Harmoniously With Others
  • Filling up your Communications Tool Kit
  • Expanding your Options in Difficult Situations
  • Practising New Skills Successfully

What Our Delegates Say:

Eversholt Rail Group - Communication Skills Course - 2 Day

“The course was excellent. The structure and teaching methods really worked well. Unlike other courses, I feel that I've instantly learned some tools that improve my confidence in communication!”
Nicholas Faulkner - Engineer - Eversholt Rail Group

Global Innovation Fund - Communication Skills Course - 2 Day

"I found the course incredibly helpful for practicing new communication techniques.  It's all well and good to understand the theory of communication - but the hard bit is really in putting the theory into practice."
Isabella - Associate - Global Innovation Fund

Virtual IT - Communication Skills Course - 2 Day

“10 out of 10. I had a great couple of days on the Communications Course with Dom and Naina. I found it really insightful and have since been putting the course content into practice".
David Lomax - Account Manager - Virtual IT

Course Content

We tailor all our courses to reflect the needs of the delegates on the day.

We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.

Day One

How Communication Works

We unpick all the elements that go into communication to see how you can be more in charge of your communication.

It gives an overview of how communication works at its best and identifies where it can go wrong.

The course is based on this key aim, giving you opportunities to practice in each section.

Your Default

You'll have the chance to identify your default style and consider how that affects the way that you're perceived.

We will practice ways to turn up and down different aspects of your natural communications style.

The Voice

We have a range of exercises which experiment with the effects of variations of tone.

You will practice how to change the tone of your voice. 

Have a go at choosing a tone of voice for a chosen outcome.

The Words

We have fun looking at ways to deliberately mangle our message and bury its meaning under waffle, padding and jargon.

If we know how to make our communications worse, we can also see how to make them clearer.

We share one of our best communication exercises which shows a failsafe way to deliver a clear key message.

The Body

You Can Never Turn your Body Off!

As the listener, you have a surprising amount of control.

We have a variety of exercises to demonstrate the power and control the listener has, through body language and attitude.

Making ourselves consciously aware of our options means that we can remain on a front foot when it comes to communicating effectively.

The Background Story

What makes us who we are inside and outside of work?

What is our history or our form with particular sorts of people, particular subjects in particular scenarios?

We will chew over those challenging situations and interactions that trip us up.

We will be looking for those small changes to our words, tone and body language that might make a big difference next time.


When was the last time you got something wrong?

When were you last misunderstood?

Miscommunication seems to happen most when we base what we do on assumptions, perceptions and misconceptions rather than upon objective fact.

After exploring why and how it happens, we will look at what you can do about it.

Eye Contact

Just being looked at, or not has a powerful effect on all of us.

What do we make of those who avoid looking at us directly or else those who seem to hold our gaze too long?

We will discover what happens when we deny or intensify our eye contact.

The Environment

The conditions in which a communication happens are also vitally important.

How warm is it?

Is the lighting harsh or soft?

How does the provision of simple or expensive refreshments affect a meeting, an interview or a difficult interaction?

Where Are We?

What is the effect of being on your territory or theirs?

Who sits next to whom? Every dinner party host knows the importance of a seating plan.

Being attentive to what is likely to cause ripples means that we can be deliberate in our intentions.

Day Two

You'll have more opportunities to practise the skills covered in day one.

Also, we may bring in specific techniques from other Impact Factory courses that could benefit delegates.

How Does it Work

A chance for everyone to visualise how they believe communication works... or doesn’t!

In sharing our visions we will also see how complicated it all is and justify why we need to spend so long unpicking how it works.

There's a good reason we believe that miscommunication is normal - It's complicated.


How does it help or hinder us?

When are the best and worst times for you?

What about for those you want to speak with?

We will have some fun looking at what happens when we don't consider if it's the right time to have that conversation.

Difficult Situations

Here we will recreate communications where you have been unsatisfied with the outcome.

Usually, these are accompanied by difficult feelings which inhibit our actions.

We will use the tools and techniques we have covered so far to change the outcome.

We look specifically for things you can still do while feeling uncomfortable.

Handling Difficult Styles

Everybody has styles of communication that they find difficult to deal with.

In fact, often we are somebody's difficult person and we may not even know it.

This section will be dedicated to practising tools and techniques to help in these situations.

Practise Practise Practise

           You will get a chance to practise the skills you've learnt over the two days using real-life sceanrios.

Working to Your Strengths

Everyone will give a brief description of what they already do that they know works about them.

They will then have the chance to reflect upon how others see them through the feedback of others.

Plan of Action

An individual Plan of Action identifying your personal take-outs, what you will practise and areas for development.

You will identify what will stop you putting this into practice and what support you need going forward.

We will give out Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the Coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Communication Skills Course

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Book this course

Date: 19 Mar 2019 to 20 Mar 2019
Cost: £850 + VAT
Places available: 2
Date: 13 May 2019 to 14 May 2019
Cost: £850 + VAT
Places available: 7
Early bird price: £680 + VAT
Date: 17 Jul 2019 to 18 Jul 2019
Cost: £850 + VAT
Places available: 7
Early bird price: £680 + VAT
Date: 09 Sep 2019 to 10 Sep 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT
Date: 27 Nov 2019 to 28 Nov 2019
Cost: £850 + VAT
Places available: 8
Early bird price: £680 + VAT

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The Communication Skills - Impact Factory team:

Attend this Communication Skills Course risk-free

We are so confident in our trainers and the quality of our Communication Skills Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

terms and conditions

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)