Communication Skills Training Course - One Day

Communication Skills Course Content

Unlike off-the-peg communications training, this course is tailored to reflect the needs of each delegate.

We will include many of the exercises listed below and any additional material that the trainers feel is relevant.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises, all designed to stimulate, challenge and develop your knowledge and skills.

Dynamics of Communication

How does communication really work?

This is an introduction to the dynamics of face-to-face communication.

We look at what affects people and how you can be more in charge of situations using communication skills.

Tone of Voice

Tone of voice is a really powerful tool.

We will identify your default style and consider how it affects the way you're perceived.

You'll practise achieving the tone you choose and learn to do so consistently.

Words Words Words

You'll have fun looking at ways to deliberately mangle your message and bury its meaning under waffle, padding and jargon.

When you realise you know how to communicate badly, you'll also begin to see how to communicate more clearly.

Body Language

We'll use a variety of exercises to demonstrate the power the listener has over the speaker, through their body language and attitude.

Being aware of your options and the importance of communication skills means you can remain on the front foot and communicate effectively.

History

Peoples previous experiences affect how they hear and see things.

Knowing your own and others' histories means you can make small changes to your words, tone and body language.

This will make a big difference to the effectiveness of your communication.

Head Stuff

We'll look at the stuff that goes on in your head that supports or hinders good communication.

After exploring why and how it happens, we will look at what you can do to improve your communication.

Environment

Where you are when you are talking to someone can have a huge effect on how the conversation goes.

We’ll look at general communication skills in the context of conversations around the watercooler, in your office, over coffee and in your workplace.

Geography

There is much that can be achieved by simply paying attention to where you are in relation to the other person.

Do you sit opposite or beside the person your talking to?

Are you standing over or sitting next to them?

Communication Cycle

Nobody listens if they don't feel they're being heard.

People will say they agree to things and then not implement them.

Find out how to keep people in the communication cycle.

Timing

• How does it help or hinder us?
• When are the best and worst times for you?
• What about those you want to speak with?

We will have fun looking at what happens when we don't consider if it's the right time to have that conversation.

Your Strengths

Everyone will give a brief description of what they already do well and what they know works.

You will also get to hear how others have seen your strengths during the day.

Support Plan

This is an individual plan of action identifying your personal take-outs, what you will practise and areas for development.

You will identify what will stop you following the plan and what support you need.

We will give out Impact Factory documents to support the course.

You'll get copies relevant handouts to remind you of the coursework.

Ongoing Support

Two weeks after your communication course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

• Handouts used during the course
• New supportive material
• Impact Factory PDF documents
• Recommended reading
• Links to our favourite videos

Communication Skills Course