Communication Skills Course - one day

Gain insight into the way communication works and improve your confidence

Communication Skills Course - CPD Accredited

This communication skills course is a practical day, filled with exercises, games and discussion.

You'll practise ways of communicating more effectively.

The course will be closely tailored to your specific needs. 

You'll go away with a set of personalised skills you can use immediately.

Course Objectives

  • How Communications Works
  • Elements of Communication
  • Body Language and Non-verbal Cues
  • Using Your Strengths
  • Building Confidence
  • Communicating Harmoniously
  • Practising Effective Communication
  • Communications Toolkit
Communication Skills Course - 1 Day

9 Sep 2019

Price: £450.00 + VAT

Select Places Required

Communication Skills Course - 1 Day

3 Oct 2019

Price: £450.00 + VAT

Select Places Required

Communication Skills Course - 1 Day

11 Nov 2019

Price: £450.00 + VAT

Select Places Required

Communication Skills Course - 1 Day

11 Nov 2019

Price: £450.00 + VAT
Pay Today Price: £360.00 + VAT

Select Places Required

Talk to us about this Communication Skills Course

If you have any doubts about the suitability of this CPD Accredited Communication Skills Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of the our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

What Our Delegates Say

Thank you for a very enjoyable day. In particular, u. sing the different types of questions correctly has made finding out what our clients require much easier. Stephen Reeve - APS Infrastructure Ltd
“I thought this course was absolutely brilliant and really worthwhile for anyone. I would definitely recommend it.”. Thelfa Al-khafaji - Community Programme Manager - Football Foundation
"I really enjoyed the course. The venue and surroundings are great so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job delivering useful and engaging content". Gillian Hawkes - PR and Communications Manager - RSM International

Course Content

Unlike off-the-peg communications training, this course is tailored to reflect the needs of each delegate.

We will include many of the exercises listed below and any additional material that the trainers feel is relevant.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises, all designed to stimulate, challenge and develop your knowledge and skills.

Dynamics of Communication

How does communication really work?

This is an introduction to the dynamics of face-to-face communication.

We look at what affects people and how you can be more in charge of situations using communication skills.

Tone of Voice

Tone of voice is a really powerful tool.

We will identify your default style and consider how it affects the way you're perceived.

You'll practise achieving the tone you choose and learn to do so consistently.

Words Words Words

You'll have fun looking at ways to deliberately mangle your message and bury its meaning under waffle, padding and jargon.

When you realise you know how to communicate badly, you'll also begin to see how to communicate more clearly.

Body Language

We'll use a variety of exercises to demonstrate the power the listener has over the speaker, through their body language and attitude.

Being aware of your options and the importance of communication skills means you can remain on the front foot and communicate effectively.


Peoples previous experiences affect how they hear and see things.

Knowing your own and others' histories means you can make small changes to your words, tone and body language.

This will make a big difference to the effectiveness of your communication.

Head Stuff

We'll look at the stuff that goes on in your head that supports or hinders good communication.

After exploring why and how it happens, we will look at what you can do to improve your communication.


Where you are when you are talking to someone can have a huge effect on how the conversation goes.

We’ll look at general communication skills in the context of conversations around the watercooler, in your office, over coffee and in your workplace.


There is much that can be achieved by simply paying attention to where you are in relation to the other person.

Do you sit opposite or beside the person your talking to?

Are you standing over or sitting next to them?

Communication Cycle

Nobody listens if they don't feel they're being heard.

People will say they agree to things and then not implement them.

Find out how to keep people in the communication cycle.


  • How does it help or hinder us?
  • When are the best and worst times for you?
  • What about those you want to speak with?

We will have fun looking at what happens when we don't consider if it's the right time to have that conversation.

Your Strengths

Everyone will give a brief description of what they already do well and what they know works.

You will also get to hear how others have seen your strengths during the day.

Support Plan

This is an individual plan of action identifying your personal take-outs, what you will practise and areas for development.

You will identify what will stop you following the plan and what support you need.

We will give out Impact Factory documents to support the course.

You'll get copies relevant handouts to remind you of the coursework.

Ongoing Support

Two weeks after your communication course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Communication Skills Course

The Impact Factory
Communication Skills Team

Communication Skills - Impact Factory TrainerDom Kracmar
Dom is a firm believer in the Impact Factory ethos of giving people space and time to explore and discover things for themselves.
Communication Skills - Impact Factory TrainerIsabel Pollen
For Isabel it's all about encouraging the best possible outcome for each individual both professionally and personally
Communication Skills - Impact Factory TrainerKaty Miller
Katy's fascination with the interplay between our external and internal lives has found expression through the Impact Factory's ethos and methods of working.
Communication Skills - Impact Factory TrainerMaria Peters
Maria has a real talent for transforming complex learning concepts into exciting educational experiences.
Communication Skills - Impact Factory TrainerSarah Dawrant
Sarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
Communication Skills - Impact Factory TrainerTom Bodell
Tom's expertise is in Presentation Skills, Communication Skills and Storytelling. He also has a fondness for Time Management.

Venue: Communication Skills

This Communication Skills is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.30pm

Standard Cost: £450.00 plus VAT 

Book online or freephone: 0808 1234 909 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Related Case Studies

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Communication Skills Course risk-free

We are so confident in our trainers and the quality of our Communication Skills Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

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Upcoming London Dates

Communication Skills Course - 1 Day

9 Sep 2019

Price: £450.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

3 Oct 2019

Price: £450.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

11 Nov 2019

Price: £450.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

11 Nov 2019

Price: £450.00
Pay Today Price: £360.00
Prices exclude VAT

Select Places Required