Get a powerful insight into the way communication works and improve your confidence when interacting with people
This is a practical day, filled with exercises, games and discussion.
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Click here for 5 Day Course
You'll practise ways to handle difficult or tricky situations.
And you'll go away with a set of personalised skills you can use immediately.
- How Communications Works
- Active Listening and Responding
- Seeing Their Point of View
- Managing Your Assumptions
- Playing to Your Strengths
- How Others See You
- Looking at Body Language
- Increasing Confidence
- Difficult People or Situations
- Communications Toolkit
What Our Delegates Say:
“Thank you for a very enjoyable day. In particular, using the different types of questions correctly has made finding out what our clients require much easier.”
Stephen Reeve - APS Infrastructure Ltd
“I thought this course was absolutely brilliant and really worthwhile for anyone. I would definitely recommend it.”
Thelfa Al-khafaji - Community Programme Manager - Football Foundation
"I really enjoyed the course. The venue and surroundings are great so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job delivering useful and engaging content".
Gillian Hawkes - PR and Communications Manager - RSM International
We tailor all our courses to reflect the needs of the delegates on the day.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.
How does communication really work?
This is an introduction to the dynamics of face-to-face communication.
We look at what affects people and how you can be more in charge of situations.
Tone of voice is a really powerful tool.
We will identify your default style and consider how that tone affects the way you're perceived.
Practice how to achieve the tone you choose and learn to do so consistently.
Words Words Words
Have fun looking at ways to deliberately mangle our message and bury its meaning under waffle, padding and jargon.
If we know how to make our communications worse, we can also see how to make them clearer.
We have a variety of exercises to demonstrate the power and control the listener has, through body language and attitude.
Making ourselves consciously aware of our options means that we can remain on a front foot when it comes to communicating effectively.
Peoples previous experiences really affect how they hear and see things.
Knowing your own and others histories means you can make small changes to your words, tone and body language that can make a big difference.
Miscommunication seems to happen most when we base what we do on assumptions, perceptions and misconceptions rather than upon objective fact.
After exploring why and how it happens, we will look at what you can do about it.
Where you are when you are talking to someone can have a huge effect on how things go.
Watercooler - My Office - Over Coffee - Their Workplace
There is much that can be achieved by simply paying attention to where you are in relation to the other person.
Do you sit opposite or beside?
Are you standing over or sitting next to?
Nobody listens if they don't feel they've been heard.
People will say they agree to things and then not implement them.
Find out how to keep people in the communication cycle.
How does it help or hinder us? When are the best and worst times for you? What about for those you want to speak with?
We will have some fun looking at what happens when we don't consider if it's the right time to have that conversation.
Throughout the day you will have applied some of our exercises to real-life experiences.
Here we will look to recreate difficult communications and change the outcome.
Everyone will give a brief description of what they already do well and what they know works about them.
You will also get hear how others have seen your strengths during the day.
An individual Plan of Action identifying your personal take-outs, what you will practise and areas for development.
You will identify what will stop you putting this into practice and what support you need going forward.
We will give out Impact Factory documents to support the course.
Communication Skills Course
Book this course
Freephone: 0808 1234 909
The Communication Skills - Impact Factory team:
- Dom KracmarDom is a firm believer in the Impact Factory ethos of giving people space and time to explore and discover things for themselves.
- Isabel PollenFor Isabel it's all about encouraging the best possible outcome for each individual both professionally and personally
- Maria PetersMaria has a real talent for transforming complex learning concepts into exciting educational experiences.
- Sarah DawrantSarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
- Tom BodellTom's expertise is in Presentation Skills, Communication Skills and Storytelling. He also has a fondness for Time Management.
Money Back Guarantee
Attend this Communication Skills Course risk-free
We are so confident in our trainers and the quality of our Communication Skills Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.