Communication Skills Training Course - One Day

Get some insight into the way communication works and improve your confidence!

18 Oct 2022
10:00 am to 5:00 pm

Price: £495.00 + VAT

15 Dec 2022
10:00 am to 5:00 pm

Price: £495.00 + VAT
Pay Today Price: £396.00 + VAT

23 Feb 2023
10:00 am to 5:00 pm

Price: £495.00 + VAT
Pay Today Price: £396.00 + VAT

27 Apr 2023
10:00 am to 5:00 pm

Price: £495.00 + VAT
Pay Today Price: £396.00 + VAT

All courses are now running Hybrid.
With 6 possible in-person places with the remaining places remote via zoom.

Should you need to you can switch to remote slot at any time.

Communication Skills Courses Cover

  • How Communications Works
  • Elements Of Communication
  • Body Language And Non-verbal Cues
  • Using Your Strengths
  • Communicating Remotely
  • Building Confidence
  • Communicating Harmoniously
  • Practising Effective Communication
  • Communications Toolkit

Independent Reviews

What our delegates say:

Thank you for a very enjoyable day. In particular, using the different types of questions correctly has made finding out what our clients require much easier. Stephen Reeve - APS Infrastructure Ltd
I thought this course was absolutely brilliant and really worthwhile for anyone. I would definitely recommend it. Thelfa Al-khafaji - Community Programme Manager - Football Foundation
I really enjoyed the course. The venue and surroundings are great so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job delivering useful and engaging content. Gillian Hawkes - PR and Communications Manager - RSM International

Talk to us about this Communication Skills Course

If you have any doubts about the suitability of this CPD Accredited Communication Skills Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

Telephone: +44 (0)20 7226 1877

Communication Skills Course

This training in communication skills course is a practical day, filled with exercises, games and discussion.

While there is some theory, most of the day will be on your feet practising.

There is a focus on making better use of what you already do well rather than trying to learn brand new skills.

You'll practise different ways of communicating more effectively.

We will include a continuing reference to remote or online communication.

The course will be closely tailored to your specific needs.

You'll go away with a set of personalised skills you can use immediately.

Communication Skills Course Content

Unlike off-the-peg communications training, this course is tailored to reflect the needs of each delegate.

We will include many of the exercises listed below and any additional material that the trainers feel is relevant.

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises, all designed to stimulate, challenge and develop your knowledge and skills.

Dynamics of Communication

How does communication really work?

This is an introduction to the dynamics of face-to-face communication.

We look at what affects people and how you can be more in charge of situations using communication skills.

Tone of Voice

Your tone of voice is a really powerful tool.

We will identify your default style and consider how it affects the way you're perceived.

You'll practise achieving the tone you choose and learn to do so consistently.

Words Words Words

You'll have fun looking at ways to deliberately mangle your message and bury its meaning under waffle, padding and jargon.

When you realise you know how to communicate badly, you'll also begin to see how to communicate more clearly.

Body Language

We'll use a variety of exercises to demonstrate the power the listener has over the speaker, through their body language and attitude.

Being aware of your options and the importance of communication skills means you can remain on the front foot and communicate effectively.


Peoples previous experiences affect how they hear and see things.

Knowing your own and others' histories means you can make small changes to your words, tone and body language.

This will make a big difference in the effectiveness of your communication.

Head Stuff

We'll look at the stuff that goes on in your head that supports or hinders good communication.

After exploring why and how it happens, we will look at what you can do to improve your communication skills.


Where you are when you are talking to someone can have a huge effect on how the conversation goes.

We’ll look at general communication skills in the context of conversations around the watercooler, in your office, over coffee and in your workplace.


There is much that can be achieved by simply paying attention to where you are in relation to the other person.

Do you sit opposite or beside the person your talking to?

Are you standing over or sitting next to them?

Remote Communication

What is the difference when communicating online?

How can you compensate for not being "in the room"?

Communication Cycle

Nobody listens if they don't feel they're being heard.

People will say they agree to things and then not implement them.

Find out how to keep people in the communication cycle.


  • How does it help or hinder us?
  • When are the best and worst times for you?
  • What about those you want to speak with?

We will have fun looking at what happens when we don't consider if it's the right time to have that conversation.

Your Strengths

Everyone will give a brief description of what they already do well and what they know works.

You will also get to hear how others have seen your strengths during the day.

Support Plan

This is an individual plan of action identifying your personal take-outs, what you will practise and areas for development.

You will identify what will stop you from following the plan and what support you need.

We will give out Impact Factory documents to support the course.

You'll get copies of relevant handouts to remind you of the coursework.

Ongoing Support

Two weeks after your communications training course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Communication Skills Training Courses in London


Upcoming London Dates

Communication Skills Course - 1 Day

18 Oct 2022

Price: £495.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

15 Dec 2022

Price: £495.00
Pay Today Price: £396.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

23 Feb 2023

Price: £495.00
Pay Today Price: £396.00
Prices exclude VAT

Select Places Required

Communication Skills Course - 1 Day

27 Apr 2023

Price: £495.00
Pay Today Price: £396.00
Prices exclude VAT

Select Places Required

The Impact Factory
Communication Skills Team

Venue: Communication Skills

This Communication Skills Course is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.00pm

Standard Cost: £495.00 plus VAT

Book online or call +44 (0)20 7226 1877 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Communication Skills Course risk-free

We are so confident in our trainers and the quality of our Communication Skills Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Pay Today Booking Process

  1. You can choose courses that you or your colleagues want to attend by visiting our main Open Courses Page
  2. You can add up to three places per Open Course Date to your online booking
  3. When you are ready to place your booking use the "Complete Booking" button to enter your information. If you are booking on behalf of your organisation you will be prompted to enter your organisations details.
  4. When you are ready to pay click the Pay Now button and you’ll be presented with your payment options - either pay by Card or Pay with PayPal.
  5. Once your payment has been processed we will verify your booking and email you a booking confirmation and receipt for your payment.