Delegate - Vikki Towell - Sales and Service Trainer
Company - Audley Travel
Vikki attended our
on 1st/2nd March 2017
I thought the course was fantastic.
It helped provide direction and inspiration for me when writing our new training programme for new starters.
I delivered my first session last Tuesday and was able to put a number of the ideas to good use.
It took me a few hours to warm into it as I rushed through my introduction, didn’t use my notes and went a bit of on a tangent but on the whole the session went well.
The group interacted, contributed and I believe they went away with the desired learning points so I feel it was successful.
I recognise it was my first attempt and it was never going to be perfect but I have a number of areas to reflect on and improve for next time.
I think it would have been less successful if weren’t for the course so thank you for everything.
The course was run by