Team Leadership - Capita Business Travel

Team Leadership - Capita Business Travel


Team Leadership

Imagine a training programme that leaves your delegates unable to dress themselves...

That was the experience for one delegate on the Capita Business Travel Leadership Programme that we ran earlier in the year. Capita Business Travel manage all aspects of travel for their clients - hotel rooms, flights, rail, conference and car hire included.

They have teams of consultants on hand to tailor-make an itinerary for their clients wherever they may be heading.

When Capita took over the reins at Lonsdale Travel they wanted their first experience of training under Capita to give a flavour of what they are about. Could we provide a Team Leadership Programme that was lively, engaging and fun with lots of learning in there too?

Right up our street!

In all twenty six Lonsdale team leaders and senior managers came along to one of three two-day Team Leadership Programmes. We packed the programme with lots of tools and techniques that stretched them both mentally and physically!

We re-examined patterns that are so deeply a part of us that we don't even realise they are there. It was at this point that some delegates found getting dressed difficult. If you want to know how we managed that then give us a call.

We threw in a few games that were fun but had some learning too.

By the time we had the third group in the room for their second 'leadership training' day they had already noticed changes in others that had been through the training.

There was more communication going on and people were walking about, talking to each other and it was making a difference.

The team leaders were really keen for their consultants to benefit from a similar leadership programme, but you can't leave the phones unmanned in the travel business.

So we put together a condensed half-day team leadership programme for 120 consultants rolled out over three days. Everyone got a few new things to think about and try.

We were really pleased with the way the team leadership programme went and, happily, Capita was delighted!

If you would like to talk to us about a

Team Leadership Programme

or any of the other

Professional Personal Development Work

we do, call us on

+44 (0)20 7226 1877

or e-mail us at


Team Leadership Training

/Team Leadership

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