Case Studies - Corporate Clients
Impact Factory Client Case Studies
In the almost 3 decades Impact Factory has been in existence we have worked with a large number of corporate clients and vast array of small and medium sized companies.
What keeps it fun is the relationship we have with them...
This is a story about success and how to respond to new circumstances that great achievements bring.
Boerhinger Ingelheim were looking for a Storytelling training that would act as a team building day for the Well Being Team
Impact Factory has been working with this exciting organisation for a number of years and has relished the opportunities to offer development training to many of their high fliers.
Impact Factory was approached by Dragonfly TV who is in the process of filming a four part series for Channel 4 called Serving the Nation.
Presentations and meetings are part of the day to day workings within Hyundai Motor Europe, like any major business but also there are a number of large trade presentations and demonstrations so the scope of presentations was broad.
KBC Bank UK, part of one of Europe's largest financial institutions, KBC Group, caters primarily for small and medium-sized enterprises. To help understand what makes up excellent customer service the team recognised when they had received fantastic service and broke it down as to why. This allowed them to see where they thought KBC was getting it spot on and where there was room for improvement.
ABN AMRO is a prominent international bank with a history going back to 1824, ranking 8th in Europe and 13th in the world. As part of their Career and Leadership Development Programme, their people wanted more soft skills training; the bank wanted the best communication skills training available. Cue Impact Factory!
Cegedim is a global technology and services company specialising in the healthcare field. Impact Factory was asked by Cegedim to create a bespoke Masterclass Programme to take place in Cannes which would build on the existing presentation skills of a team of thirty Cegedim delegates and increase their confidence and versatility in the pitch.
Impact Factory's Tina Lamb has been working with ACCA for a number of years, developing communication within the organisation, particularly around delivering difficult messages and becoming more assertive.
Impact Factory were invited along to facilitate an upbeat, fun and practical afternoon session to close their conference.
We helped Ultimate Travel find their personal Presentation style when sharing their travel stories to the camera.
Impact Factory was asked to create a day around influencing for the highly skilled sales team at NetApp. NetApp creates innovative storage and data management solutions and the passion of the team reflects the "go beyond" approach of the organisation which has a remit to help companies "go further, faster".
A trip to Belfast to work on Creative Business Writing with Northgate Information Solutions turned out to be quite an intimate affair on the day - a day in fact, where even our fine tuning was finely tuned.
Would I Lie To You? As you know, dear reader, the Wotsat team are saintly types who would never, ever lie. So we thought we'd better learn how.
Impact Factory are running a Business Pitching Skills programme called 'Pitch Perfect' for Hewitt, to help convert pitching meetings into business. The aim is to help their already excellent investment consultants, actuaries and account managers to convert more pitching meetings into business.
Which? has been around to burst the hype bubble surrounding products and services and to offer forensic observations on where we, as consumers, should be spending our money. We were honoured to be selected as their preferred training provider, to develop and flex their more creative writing muscles!
Picasso famously described Gabrielle Coco Chanel as "the woman with the most sense in Europe". She developed her own creativity to become an uncompromising visionary, the designer who invented twentieth century women's fashion.
We delve into the world of fashion and fragrance for a day and help Channel build on their Presentation Skills with our one day training course.
Recently Philips Semiconductors asked Impact Factory to create and deliver a 1 hour Personal Development Energising session for a Managers Away day.
We're running a series of negotiation skills courses for this integrated advertising agency that works in a wide area of marketing disciplines. They are experts in the field of direct marketing, sales promotion, digital marketing, events marketing, direct response media and data consultancy. Why come to us? To hone their softer influencing and negotiating skills.
A major player in the aerospace and defence systems industry, Raytheon came to us for presentation work. Our contribution initially was to work with their Leadership Team to hone their already exceptional presentation skills.
We created an impact and influencing skills programme for this well established Swiss bank to support their new client managers in developing the kind of gravitas needed to impress in city boardrooms.
Good story telling underpins all great presentations. The good news is that it is something accessible to everyone and is a lot of fun to work on. So Impact Factory was pleased to be asked to work with BP at the Helios Awards finalist experience.
A favourite and long-standing client, we have worked with this dynamic company on creative presentation, meeting skills and communication skills for their Staff Forum, coached an HR team on completely revising their induction programme, run influencing skills workshops and developed a managing change during uncertainty programme.
We recently spoke at the BT Women's Network in Birmingham on becoming a more effective influencer.
As the global market leader in the international express and logistics industry, DHL are always looking to provide their customers "innovative and customized solutions from a single source". And that innovative single source is of course the 300,000 DHL employees all dedicated to getting your mail, freight and Corporate Information Solutions to you quickly, efficiently and effectively.
SSAT are the Specialist Schools and Academies Trust working with headteachers, teachers and students to improve standards and levels of achievement. When they wanted to improve their own levels of achievement they came to Impact Factory.
SThree is an international specialist recruitment business. It's one of the fastest growing companies in the world, but is also 'The biggest company nobody has ever heard of'. They came to us to help their people learn to Communicate With Impact.
In partnership with a committed Fidelity team, we have created together a comprehensive graduate induction programme that offers the highest levels of professional guidance and support.
BASF, 'The Chemical Company' was looking for a five-day Communicating with Impact programme for its global team of senior managers. They wanted an experiential programme that would touch the lives of their managers fully. Well we could do that couldn't we?
PUK is a public private partnership which has a unique public sector mission and they were in need of a programme to support the staff in communicating their complex mission and strategies to their clients. The consistency of the message was crucial and needed to encompass a clear overall view of the company rather than any one individual's perspective of it.
How do you enable a group of dynamic Project Managers to be able to say "no" to clients and colleagues when necessary yet still build effective relationships?
Safe Solutions are a dynamic company that specialises in setting up limited companies for contract workers and sole traders in a variety of sectors. They manage all that stuff you dread like tax returns, accounts and PAYE. They have undergone some seismic shifts over the last year and many of the staff have new roles or responsibilities.
Liberty, as an organisation, has undergone a considerable amount of change, particularly within their internal structure. On the surface, Liberty is still the stunning emporium with impeccable standards it has always been, but the unseen mechanics behind the business have changed. Drum roll... Impact Factory!
Glaxo Smith Kline is a company dedicated to Innovation. Without Innovative product any pharmaceutical company is dead in the water. But GSK wanted to take things much much further than innovative product. Cue Impact Factory's Creativity Team.
Capita Business Travel wanted a Team Leadership Programme that was lively, engaging and filled with learning. Right up our street!
In the USA they're now calling it 'the human moment' - when businesses actually have personal interaction with their customers rather than using technology to get their message across. This was the sort of Customer Service Experience Attenda wanted their people to be able to deliver.
We have run a huge variety of programmes for Merrill Lynch, one of our oldest clients. From communication skills and presentation skills workshops to development work on influencing skills and personal effectiveness.
We worked with the entire Consumer Health Care division of Pfizer on "Project Boost", a programme designed to 'boost' morale and get people aligned and motivated, following one merger and anticipating another. The major issues tackled revolved around significant and on-going change, improving communications and dealing more effectively with conflict.
Siemens is one of our newer clients, and what a treat they turned out to be! Innovative as always, they are in the process of implementing a mentoring scheme and we created a programme to look at the role of a 'mentee' and how to actually best use a mentor.
Movin' and Groovin' was a high energy event designed for Pickfords - the UK's largest overseas removal company. This event involved a programme designed for 100 of their managers "getting up and doing" through creativity, confidence building and jolly good fun!
Leadership was the theme and the client asked us to develop something interactive, stimulating and entertaining for a group of 70 or so delegates in the beautiful setting of Down Hall in Hertfordshire... Stop-Start Theatre then.
Connexions Card is one of the largest Smart-Card projects of its kind in Europe. What's different about it is that it's aimed at 16 - 19 year olds in education. It aims to give every child in the country a card that earns points through attainment, attendance, aptitude and activities. Our challenge was to help the Capita Connexions Card Management Team develop their presentation skills and meeting skills, to face both children and teachers on a daily basis to sell and implement the card into school life.
Some of us around here have a sweet tooth, so a call from Bon Bon Buddies to support the building of truly compelling PowerPoint Presentations was not going to get us running for the hills. Au contraire - deliciously tempting.
The brief from a leading US law firm was to kick the day off with a session on Body Language that had real content whilst packing enough punch to get everyone energised and enthusiastic. Not much challenge there then!
"I'm looking for something different for the group's annual directors and senior management meeting, what can you do for us?" Quite a lot really.
Maintaining high standards in customer service is imperative, but also tricky. This is exactly the area that we have been working on with Spirit Group.
Wild Card, an independent West End Public Relations company came to us initially looking to improve their presentation skills and personal communication. What they didn't expect was to use dragons, cases of ancient wine and football as the basis for their development. Well, that's not all they did, but it formed part of a very eventful day!
The Whitehead Mann group is a high profile executive search and leadership solutions consultancy. They are UK market leaders and act as a single team with global management for multi-national clients.
Warburtons, "It's all about bread!" was just one of the slogans we all lovingly coined on our day with the Customer Service team at the extraordinary smelling Warburton's Bakery site in Bolton. Our approach was to work on the more stressful complaints and sensitive issues, coupled with the personal interaction behind them. Along came a fun and interactive Impact Factory day for everyone!
Alex O'Connell at property investment fund UBS Triton had put together a pretty impressive team of some of the very best property agents and developers in the country. All that was needed now was some dynamic Presentation and Pitching training to finish off a very impressive package.
M & N Associates are a specialist communications consultancy that works solely in property, regeneration and the built environment, and they've been doing so successfully for over 10 years.
The day was designed to give the presenting team some practise with larger audiences as well as influencing positive development of relationships and forging strong communication lines between franchisees and BK.
Aspect Software needed to get their Quality Service message out to all their front line people. The solution? Licensed Accredited Training from Impact Factory.
Impact Factory were invited along to facilitate an upbeat, fun and practical afternoon session to close their conference.
Following our previous work with them, which was an exciting and successful Three Day Creativity Programme, Reckitt Benckiser came back for more!
Welcome to the glamorous world of classic cars where RM Auctions asked us to tailor a course on negotiation skills for their small UK team as they operate in this exciting and exclusive arena.
AGI Media is one of the world's leading providers of media packaging and services. And very good they are at it too!
Following on from our successful business pitching skills programme we are now delivering a relationship building programme for the top fliers in the company, the 'early adopters' and champions of innovation. The future of Hewitt Associates looks good in their hands.
When 120 senior people from Deloitte, signed up for our Personal Impact course they certainly didnt know what they were in for on the day!
See how Impact Factory entertained and enlightened a room of 50 creatives for an hour at a creativity conference in Staffordshire for Big Fish.
With delegates flying in from all over the States and Europe, they fully engaged in two of our fast moving and fun days of Change and Innovation training.
How do you manage the ever so slightly over excited patrons of London's best Karaoke bar? Lucky Voice came to us to help them deal with a problem of their own making. Their clients have such a good time simply don't want to leave!