Customer Service

Good Customer Service will Grow Your Business

We offer outstanding Customer Service programmes that add real value to your organisation and raise your Customer Care standards to an exceptional level.

You can attend a Customer Service Open Course, have a programme tailored to your needs, or we can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver a Licensed Accredited Training programme in house.

These are hard times for most businesses. Customers are counting the pennies and looking for better value for money. But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.

And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.

"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."

Impact Factory's Customer Service Training - What we Offer

Our Customer Service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments

Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves

Available Programmes

C Conflict Management Training

Many people manage conflict by avoiding it.

Whether it's workplace disputes, difficult people or unresolved conflicts the thing to aim is resolution, otherwise, what's the point?

Here we help people get to the heart of the problem so they can get to the heart of the solution.

C Customer Service Training

The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling 'right'.

At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

FreePhoneFreephone: 0808 1234 909


Impact Factory Brochures

communication skills training brochure


Tailored Training Formats we offer

You are a key executive in your company. If instead you played Football for England wouldn't you want a guy like Fabio Capello beside you every day. 
In-depth, hands-on, highly individual tailor-made programmes offer delegates a chance to take an intense look at very specific issues.
One or two-hour sessions for up to 30 people.
We can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver that programme in house.
You can bring us in on a one-to-one basis for coaching, personal effectiveness, career development and individual presentation work.

There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)