Good Customer Service will Grow Your Business
We offer outstanding Customer Service programmes that add real value to your organisation and raise your Customer Care standards to an exceptional level.
You can attend a Customer Service Open Course, have a programme tailored to your needs, or we can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver a Licensed Accredited Training programme in house.
These are hard times for most businesses. Customers are counting the pennies and looking for better value for money. But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.
And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.
"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."
Impact Factory's Customer Service Training - What we Offer
Our Customer Service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.
Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.
We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves