Customer Service Training

Good Customer Service will Grow Your Business

At Impact Factory we offer outstanding Customer Service courses to add real value to your organisation and raise your Customer Care standards to an exceptional level.

Our Customer Service Training can be tailored as an in-house programme to address specific issues within your company, or you can attend on of our Customer Service Training Open Courses.

With the 2012 Olympics looming and one telly programme after another focusing on Customer Service, it may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.

These are hard times for most businesses. Customers are counting the pennies and looking for better value for money.

But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.

And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.

"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."

Customer Service Training

Our Customer Service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.

The Impact Factory Customer Service Team

Katherine Grice A Senior Training Consultant at Impact Factory, Katherine has been instrumental in designing ...show full bio

A Senior Training Consultant at Impact Factory, Katherine has been instrumental in designing and delivering communication and presentation programmes to clients such as Microsoft, Nike, Puma, Fitch, Southeastern Trains and the London Boroughs of Westminster and Tower Hamlets.

Jeremy Todd Jeremy uses intellectual and behavioural techniques designed to ...show full bio

Jeremy uses intellectual and behavioural techniques designed to help integrate a new approach for his delegates. Among his clients are the NHS, Arcelor Mittal, Elizabeth Arden, Domino’s Pizza Group and Centrica.

Sara Jordan Sara has a natural flair for Business Networking, Communication Skills, Body ...show full bio

Sara has a natural flair for Business Networking, Communication Skills, Body Language, Presentation Skills and Personal Impact and as well as working on our Open Courses, has worked with The Ministry of Defense, Merrill Lynch, Johnson Controls, Brit Insurance and BT to name a few.

Trixie Rawlinson Trixie has specialised in personal impact and conflict and believes her ...show full bio

Trixie has specialised in personal impact and conflict and believes her work as a therapist very much informs her work as an executive coach. She also specialises in communication, presentation and media skills training. Among her many clients are: Roche, the British Council, Royal Marsden Hospital, JP Morgan Chase, UNICEF and Burger King.

Graham Bennett Graham has led programmes for many of Impact Factory's clients, including ...show full bio

Graham has led programmes for many of Impact Factory's clients, including Barclays, Aviva Investors, Merrill Lynch, GlaxoSmithKline, Westminster City Council, Capita, Lindt, and BP. For Tellabs he project managed and rolled out a Presentation Skills programme for managers across the EMEA. He also delivers Executive Coaching on a one to one basis to a variety of clients

Kate Arneil Kate is passionate about good Customer Service and her many years on the ...show full bio

Kate is passionate about good Customer Service and her many years on the Customer Service frontline – from direct sales to restaurant manager – make her well placed to understand the many challenges faced and rewards offered in this area. Her clients include Royal Bank of Scotland, Viadeo and T Mobile.

David Bliss Entrepreneur, graphic designer, actor, producer, director, blissful juice-maker ...show full bio

Entrepreneur, graphic designer, actor, producer, director, blissful juice-maker David has a rich seam of life experiences which he brings to communication development. Working with leading CEOs, attorneys and arbitration groups his clients have included The General Medical Council, Kellogg's, the General Social Care Council, MacIntyre Hudson and Johnson Controls

Chris Heimann Chris has played a major part in developing our five day ‘Communicate with Impact’ ...show full bio

Chris has played a major part in developing our five day ‘Communicate with Impact’ programmes which have been widely acclaimed by major blue chips, retailers, banks and public companies from all over the world. Other work includes designing an internal branding programme for Bayer Schering Pharma in Berlin, and an internal communications strategy for Royal Mail in London.

Customer Service: What we Offer

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments

Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves.

This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. Attend one of our Public Customer Service Skills Courses.

If you would like to chat with us about our customer Service training options ring us on +44 (0)20 7226 1877 or email: enquiries@impactfactory.com Read more on Customer Service Training.

Tailored and In-House Customer Service Training

Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes.

We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.

To find out more call us on +44 (0)20 7226 1877