Communication Skills Course

Understand different ways of communicating more effectively.

  • Maximum 8 Delegates
  • Two Trainers per Course
  • Money Back Guarantee
I really enjoyed the course. The venue and surroundings are great, so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job delivering useful and engaging content.
Gillian Hawkes PR and Communications Manager - RSM International

One-to-One Skills Training

If you would prefer One-to-One Communication Skills Training, we offer a 2-hour online Zoom call format for yourself or your colleagues. Please contact us to discuss your requirements.

These courses help you with

The 2-Day course allows for more practice and personalised time with the trainers.

Talk To Us About These Courses

Call us
+44 (0)20 7226 1877
Accredited CPD Course
If you have any questions about these CPD Accredited Courses, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.

Book this Communication Skills Course

This course is only available as one-to-one skills training.

Please contact us to discuss further options.

If you want to book 4 or more people on to a single course, please contact us:

Location

London Training Rooms,
Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH

How to find us

Running time

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Format

This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.

This course is available in Hybrid format only.

This course is available in Face-to-Face format only.

This is a Hybrid Course

All of our Hybrid courses can be attended either in-person or remotely. Your choice!

This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!

Ideal for International Customers

Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.

One Day Open Course

Understand different ways of communicating more effectively

This communication skills course is a practical day, filled with exercises, games, and discussion.

While there is some theory, most of the day you will be on your feet practicing.

There is a focus on developing and making better use of what you already do well.

This communication skills course includes remote and online communication.

Advanced Communication Skills Course | Improve Communication Skills Course London
Communication Skills In-House Training

If you are looking for In-House Communication Skills Training for a group or teams,
please see our



Course Benefits

This Communication Skills Course is limited to 8 delegates ensuring personal attention to everyone on the course.

2 quality trainers per group means a total focus on you.

2 Trainers
per
8 Delegates
Communication skills courses

Communication Skills Course

DAY ONE:

Understand how communication works and build your confidence

  • Environment
  • Geography
  • Remote Communication
  • Communication Cycle
  • Timing

Two Day Open Course

How you can be more in charge of the way you communicate

Find out what gets in the way of you being an effective communicator on our two-day communication skills training course.

You will learn a variety of tools and techniques to help you improve your communication skills.

This effective communications skills training course is for anyone who is required to demonstrate a good level of communication skills in their day-to-day work.

It’s a practical, fun-filled two days, packed with exercises, games, discussion, and lots of practice.

Best Communication Skills Training Course | Effective Communication Skills Training | Online Communication Skills Training
Communication Skills In-House Training

If you are looking for In-House Communication Skills Training for a group or teams,
please see our


Course Benefits

This Communication Skills Course is limited to 8 delegates ensuring personal attention to everyone on the course.

2 quality trainers per group means a total focus on you.

2 Trainers
per
8 Delegates
Communication skills courses

Communication Skills Course – Two Day

DAY ONE:

Where communication can go wrong

DAY TWO:

Putting it all into practise

  • Miscommunication is the Norm
  • Timing
  • Difficult Situations
  • Handling Difficult Styles
  • Working to Strengths
  • Practise, Practise, Practise
  • Review of What Works
  • Plan of Action

Dynamics of Communication

What effects people?

How to be more in charge of situations

Tone of Voice

Identify default style

How your style affects how you are perceived

Words, Words, Words

Deliberately mangle your message

Bury the meaning

Recognise clear communication

Body Language

Power of the listener

Body language and attitude

History

Knowing your own and others’ histories

The impact of how things are heard and seen

Head Stuff

Thoughts that support or hinder communication

Why does this happen?

Environment

How environment changes communication

Conversations around the water cooler, remotely, or in the workplace.

Geography

Where you speak as important as when

Using ‘geography’ effectively

Remote Communication

Differences when communicating online

How to improve remote communication

Communication Cycle

Keep people in the communication cycle.

 

Timing

Timing makes a difference

Best and worst times for you

Best and worst times for others

How Communication Works

Take charge of communication

Where communication can go wrong

Your Default

Identify default style

How are you perceived?

The Voice

Variations of tone

How to change the tone of your voice

Choosing the right tone for each situation

The Words

Deliberately mangle your message

Bury the meaning

Failsafe way to deliver a clear key message

The Body

Power and control of the listener

Body language and attitude

Communicate more effectively

 

The Background Story

History with particular sorts of people, subjects and scenarios

Small changes to words, tone and body language

 

Assumptions

How assumptions impact communication

 

Eye Contact

How eye contact makes an impact

 

The Environment

What makes a good environment?

What makes a bad environment?

How it impacts on communication

Remote Communication

Differences when communicating online

Making it lively and engaging

Where Are We?

Effect of being on your territory or ‘theirs’

Be deliberate in intentions

 

How Does It Work?

Visualise how you believe communication works…and doesn’t!

 

Timing

Timing makes a difference

Best and worst times for you

Best and worst times for others

Difficult Situations

When things don’t work out

Feeling which can get in the way

How to communicate despite the discomfort

Thank you for a very enjoyable day. In particular, using the different types of questions correctly has made finding out what our clients require much easier.

Stephen Reeve APS Infrastructure Ltd

I thought this course was absolutely brilliant and really worthwhile for anyone. I would definitely recommend it.

Thelfa Al-Khafaji - Community Programme Manager - Football Foundation

I really enjoyed the course. The venue and surroundings are great, so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job delivering useful and engaging content.

Gillian Hawkes PR and Communications Manager - RSM International

CPD Accredited Course

All our Communication Skills Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.

This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

You will receive a Certificate of Completion at the end of the programme.

A total of 6 (SIX) hours CPD study will be completed for this course.

Ongoing Support Service

  • Email and telephone access to both of your trainers.
  • You will also have access to the Communication Skills post-course web page, giving access to the extensive material and imagery including:
    • Handouts used during the course
    • New supportive material
    • Impact Factory PDF documents
    • Recommended reading and links to our favourite videos

Why Choose Impact Factory?

We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.

Some of the reasons we believe in our ability to deliver you success:

  • 5 Star rating on Google, from professionals just like you.
  • 4.8/5 For Customer Experience and 4.9/5 For Our Product On Feefo, from verified individuals.
  • A diverse delivery team, each bringing a unique delivery method.
  • Frequently sold-out workshop sessions.
  • A wealth of case studies.
  • CPD Accredited Course
  • A track record of delivering value for organisations through the empowerment of their people.
Discuss your requirements