Our clients. Communication skills training courses, presentation skills programmes, public speaking, leadership development and executive coaching.

Burger King - Presentation Skills

The day was designed to give the presenting team some practise with larger audiences as well as influencing positive development of relationships and forging strong communication lines between franchisees and BK.

Pickfords - Employee Engagement

Movin' and Groovin' was a high energy event designed for Pickfords - the UK's largest overseas removal company. This event involved a programme designed for 100 of their managers "getting up and doing" through creativity, confidence building and jolly good fun!

The Digital Property Group - Facilitation

Impact Factory were invited along to facilitate an upbeat, fun and practical afternoon session to close their conference.

RM Auctions - Negotiation Skills

Welcome to the glamorous world of classic cars where RM Auctions asked us to tailor a course on negotiation skills for their small UK team as they operate in this exciting and exclusive arena.

Roche - Change and Innovation

"Impact Factory are certainly an organisation who deliver the goods..." A new team from Roche were chosen to help support key change initiatives across the highly innovative global healthcare company. With delegates flying in from all over the States and Europe, they fully engaged in two of our fast moving and fun days of Change and Innovation training.

Which? – Creative Business Reports

Which? has been around to burst the hype bubble surrounding products and services and to offer forensic observations on where we, as consumers, should be spending our money. We were honoured to be selected as their preferred training provider, to develop and flex their more creative writing muscles!

BP Helios Awards - Presentation Performance and Innovation

Good story telling underpins all great presentations. The good news is that it is something accessible to everyone and is a lot of fun to work on. So Impact Factory’s Liz McKechnie was pleased to be asked to work with BP at the Helios Awards finalist experience.

Liberty - Team Leadership Development Programme

Liberty, as an organisation, has undergone a considerable amount of change, particularly within their internal structure. On the surface, Liberty is still the stunning emporium with impeccable standards it has always been, but the unseen mechanics behind the business have changed. Drum roll... Impact Factory!

Glaxo Smith Kline - Creativity and Innovation

Glaxo Smith Kline is a company dedicated to Innovation. Without Innovative product any pharmaceutical company is dead in the water. But GSK wanted to take things much much further than innovative product. Cue Impact Factory's Creativity Team.

Reckitt Benckiser – Creativity & Innovation

If there's one company that understands progression, evolution and innovation – it's Reckitt Benckiser. With global sales of over £5 billion in household, health and personal care, operations in over 60 countries and sales in over 180 Reckitt Benckiser understands the benefit of innovation. Following last year's exciting and successful Three Day Creativity Programme, Reckitt Benckiser came back for more!

Barclays - Video Conferencing

Barclays Bank is one of the companies looking to cut down on the amount of time and money its employees spend travelling between sites for face to face meetings, due to the current financial difficulties. Therefore the Insights & Propositions Team found themselves talking to each other by video almost daily.

Warburtons – Customer Service Skills

Warburtons, "It's all about bread!" was just one of the slogans we all lovingly coined on our day with the Customer Service team at the extraordinary smelling Warburton's Bakery site in Bolton. Our approach was to work on the more stressful complaints and sensitive issues, coupled with the personal interaction behind them. Along came a fun and interactive Impact Factory day for everyone!

Attenda - Team Building and Customer Service Event

In the USA they're now calling it 'the human moment' - when businesses actually have personal interaction with their customers rather than using technology to get their message across. This was the sort of Customer Service Experience Attenda wanted their people to be able to deliver.

DHL - Creativity and Innovation
As the global market leader in the international express and logistics industry, DHL are always looking to provide their customers "innovative and customized solutions from a single source". And that innovative single source is of course the 300,000 DHL employees all dedicated to getting your mail, freight and Corporate Information Solutions to you quickly, efficiently and effectively.

BASF - Communicating with Impact

BASF, 'The Chemical Company' was looking for a five-day Communicating with Impact programme for its global team of senior managers. They didn't want a 'teaching' programme, they already understood the limitations of that approach, no they wanted an experiential programme that would touch the lives of their managers fully. Well we could do that couldn't we?

M & N Associates - Writing Effective Press Releases

M & N Associates are a specialist communications consultancy that works solely in property, regeneration and the built environment, and they've been doing so successfully for over 10 years.

ABN AMRO - Career and Leadership Development Programme

ABN AMRO is a prominent international bank with a history going back to 1824, ranking 8th in Europe and 13th in the world. As part of their Career and Leadership Development Programme, their people wanted more soft skills training; the bank wanted the best communication skills training available.
Cue Impact Factory!

KBC Customer Service Skills

KBC Bank UK, part of one of Europe's largest financial institutions, KBC Group, caters primarily for small and medium-sized enterprises. To help understand what makes up excellent customer service the team recognised when they had received fantastic service and broke it down as to why. This allowed them to see where they thought KBC was getting it spot on and where there was room for improvement.

Deloitte - Forum Theatre

Deloitte have a very clear ambition to become the pre-eminent professional advisory firm. They place great importance in the development of their people at all levels: personal leadership, technical capability, team based skills and industry expertise.

Merrill Lynch - Communication and Presentation Skills

We have run a huge variety of programmes for Merrill Lynch, one of our oldest clients. From communication skills and presentation skills workshops to development work on influencing skills and personal effectiveness.

AGI Solutions - PowerPoint Presentation Skills

When your very business is professional presentation and state-of-the -art packaging, specifically the packaging of ideas and creative concepts, then the stakes are definitely sky high when it comes to your PowerPoint presentations.

London Clubs International - Smoking Ban Challenge

London Clubs are a group of Casinos based in the capital and across the UK. Knowing they had a unique challenge ahead with the impending Smoking Ban they called upon Impact Factory to lend a hand.

FEREF - Presenting to Camera - TV Studio Presentation Skills

Ultimate Travel is a company that does exactly what it says on the can. It is made up of highly energised, dynamic people who have travelled all over the world and who want to share their amazing adventures with their clients. They will create a trip for each client that absolutely matches their requirements whether it is total luxury on a Caribbean beach or finding a leopard seal in the Antarctic. They give people the ultimate travel opportunity.

Capita Connexions Card - Presentation Skills

Connexions Card is one of the largest Smart-Card projects of its kind in Europe. What's different about it is that it's aimed at 16 – 19 year olds in education. It aims to give every child in the country a card that earns points through attainment, attendance, aptitude and activities. Our challenge was to help the Capita Connexions Card Management Team develop their presentation skills and meeting skills, to face both children and teachers on a daily basis to sell and implement the card into school life.

Capita Business Travel - Team Leadership

Imagine a training programme that leaves your delegates unable to dress themselves...

That was the experience for one delegate on the Capita Business Travel Leadership Programme that we ran earlier in the year. Capita Business Travel manage all aspects of travel for their clients - hotel rooms, flights, rail, conference and car hire included. They have teams of consultants on hand to tailor-make an itinerary for their clients wherever they may be heading.

GSK Leadership Forum Theatre

Glaxo Smith Kline wanted something a little different to start the second and final day of its annual management conference for 2005. Leadership was the theme and the client asked us to develop something interactive, stimulating and entertaining for a group of 70 or so delegates in the beautiful setting of Down Hall in Hertfordshire... Forum Theatre then.

Northgate Information Solutions - Creative Business Writing

A trip to Belfast to work on Creative Business Writing with Northgate Information Solutions turned out to be quite an intimate affair on the day – a day in fact, where even our fine tuning was finely tuned.

NetApp - Influencing

Impact Factory's Liz McKechnie and Joe Britto were asked to create a day around influencing for the highly skilled sales team at NetApp. NetApp creates innovative storage and data management solutions and the passion of the team reflects the "go beyond" approach of the organisation which has a remit to help companies "go further, faster".

Braben PR and Hallmark TV - Body Language

Would I Lie To You?

As you know, dear reader, the Wotsat team are saintly types who would never, ever lie. So we thought we’d better learn how.

Gala Bingo - Change Management for the smoking ban

The catalyst for the work Gala Bingo did with Impact Factory was known as 'the Scottish Experience'. The Scottish Experience was not fun. When the Smoking Ban was introduced in April 2006, no one but no one was really prepared for the impact it was going to have. This was true for all pubs, businesses, bingo halls, social clubs, and so on.

Hewitt Associates - Relationship Building

Following on from our successful business pitching skills programme we are now delivering a relationship building programme for the top fliers in the company, the 'early adopters' and champions of innovation. The future of Hewitt Associates looks good in their hands.

Snowdrop - Influencing and Negotiation Skills

Founded in 1991, Snowdrop is a leading Human Resources and Payroll software provider. Using technology, Snowdrop lets HR and Payroll professionals spend more time on strategic issues and less on administration. Our challenge was to develop an Influencing and Negotiation Skills course for a group of dynamic project managers who already had excellent communication skills.

Hewitt Associates - Business Pitching Skills

We are running a business pitching skills programme called Pitch Perfect for this top investment and human resources company. The aim is to help their already excellent investment consultants, actuaries and account managers to convert more pitching meetings into business.

UBS Triton - Presentation and Pitching

Alex O'Connell at property investment fund UBS Triton had put together a pretty impressive team of some of the very best property agents and developers in the country. All that was needed now was some dynamic Presentation and Pitching training to finish off a very impressive package.

Bon Bon Buddies - PowerPoint Presentation

Some of us around here have a sweet tooth, so a call from Bon Bon Buddies to support the building of truly compelling PowerPoint Presentations was not going to get us running for the hills. Au contraire - deliciously tempting.

Marks & Spencer Money - Influencing and Change Management

A favourite and long-standing client, we have worked with this dynamic company on creative presentation, meeting skills and communication skills for their Staff Forum, coached an HR team on completely revising their induction programme, run influencing skills workshops and developed a managing change during uncertainty programme.

Safe Solutions - Customer Service and Presentation Skills

Safe Solutions are a dynamic company that specialises in setting up limited companies for contract workers and sole traders in a variety of sectors. They manage all that stuff you dread like tax returns, accounts and PAYE. They have undergone some seismic shifts over the last year and many of the staff have new roles or responsibilities.

Chanel - Presentation Skills

Picasso famously described Gabrielle Coco Chanel as "the woman with the most sense in Europe". She developed her own creativity to become an uncompromising visionary, the designer who invented twentieth century women's fashion.

Big Fish...The one that didn't get away! - Creativity and Innovation
Recruitment consultants Big Fish, asked Impact Factory to 'entertain and enlighten' a room of 50 creatives and marketing people for an hour at a recent creativity conference at the Heritage Motor Museum, Staffordshire.

Pfizer Consumer Health Care - Change Motivation and Morale

We worked with the entire Consumer Health Care division of Pfizer on "Project Boost", a programme designed to 'boost' morale and get people aligned and motivated, following one merger and anticipating another. The major issues tackled revolved around significant and on-going change, improving communications and dealing more effectively with conflict.

A leading US law firm - Motivational Body Language Event

The brief from a leading US law firm was to kick the day off with a session on Body Language that had real content whilst packing enough punch to get everyone energised and enthusiastic. Not much challenge there then!

John Monaghan Group - Forum Theatre

"I'm looking for something different for the group's annual directors and senior management meeting, what can you do for us?"

Quite a lot really.

Spirit Group - Customer Service Skills

Spirit Group is a young, fast moving entrepreneurial pub company which aims to bring fresh thinking to the UK licensed retailing sector. We've been running a series of exciting programmes with them, which focus on Customer Service and Service Standards. Whatever circles of business you move in, setting high standards is imperative. Often, however, following through and assessing how you're maintaining such high standards is where people fall down. This is exactly the area that we have been working on with Spirit Group.

Wild Card PR - Creative Presentation Skills

Wild Card, an independent West End Public Relations company came to us initially looking to improve their presentation skills and personal communication. What they didn't expect was to use dragons, cases of ancient wine and football as the basis for their development. Well, that's not all they did, but it formed part of a very eventful day!

Philips - Motivational Energising Session

Recently Philips Semiconductors asked Impact Factory to create and deliver a 1 hour Personal Development Energising session for a Managers Awayday.

Whitehead Mann - Performance Management and Appraisals

The Whitehead Mann group is a high profile executive search and leadership solutions consultancy. They are UK market leaders and act as a single team with global management for multi-national clients.

Proximity London - Negotiation Skills

We're running a series of negotiation skills courses for this integrated advertising agency that works in a wide area of marketing disciplines. They are experts in the field of Direct Marketing, Sales Promotion, Digital Marketing, Events Marketing, Direct Response Media and Data Consultancy. Why come to us? To hone their softer influencing and negotiating skills.

Raytheon Systems Ltd - Effective Presentation Skills

A major player in the aerospace and defence systems industry, Raytheon came to us for presentation work. Our contribution initially was to work with their Leadership Team to hone their already exceptional presentation skills.

Lombard Odier - Influencing Skills

We created an impact and influencing skills programme for this well established swiss bank to support their new client managers in developing the kind of gravitas needed to impress in city boardrooms.

BT - Influencing Skills

We recently spoke at the BT Women's Network in Birmingham on becoming a more effective influencer.