What makes us special?

Professional Personal Development

So what makes Impact Factory different from all the rest

This is one of the best questions we are ever asked by potential clients.

It gets right to the point and tells us that we are dealing with someone who knows their way around the block and isn’t easily impressed. That’s just how we are too.

The ordinary, the “run of the mill” and the predictable just don’t do it for us and, frankly, we prefer clients who feel that way too.

Traditional Training

Traditional training often tends to be about doing something over and over again until people learn it (such as computer training).

What people are doing wrong is identified, and then they keep doing it until they get it right.

For computer training this is good. For people skills training this can undermine the very confidence it is trying to build.

People Skills

Impact Factory’s people skills, or soft skills ‘training’ seeks to develop the individual by offering options, choices, changes in perspective and attitude and an opportunity for the sort of ‘Aha!’ experience that allows people to develop quickly and radically.

Just to state the obvious: you can have the best systems, processes and measurements in place, but if people are not aligned, committed, onboard and feeling confident and motivated, those systems simply won't work.

Just doing the job won't make an exciting strategy work either.

There needs to be something extra to develop peoples’ drive, dynamism and team spirit.


People must feel recognised for what they do.

They also need to feel that they aren’t always to blame when things go wrong.

Our personal development work will usually start with a look at what is already being done well so that people feel recognised and acknowledged for the work they do day in and day out.

It creates enthusiasm for being part of a department that feels good about its output.

New Behaviours

People have to feel able to put new behaviours into practise.

If they feel they are being taught things they ‘ought’ to do, then the work will go no further than the room it’s done in.

As soon as some kind of imperative is placed on the development (e.g. You must speak more slowly) it becomes a “training” and defeats the purpose of a personal development workshop.

To develop better soft skills, people need to be able to identify the behaviours that work for them, what behaviours get in the way of their effectiveness and what else they could do instead.

If they are then allowed to develop their inherent skills as an individual, they will quickly get to a place where they will want to put them into practise. This is the underlying aim of all our work.

To talk to us about our training and what we can do for you call:

+44 (0) 20 7226 1877

or email


We're Special Because...

We provide more than just training.

Our training programmes can be totally tailor-made.

We have well founded beliefs.

All our trainers receive Impact Factory Training Accreditation.

Impact Factory Brochures

communication skills training brochure