Delegate - Natalie Skipper - County Welfare Officer
Company - britishlegion.org.uk
Natalie attended our Personal Impact Course on 5th December 2012
"'I have been using the techniques as much as I can, especially the dialling up and down my listening techniques to encourage/ discourage clients over the telephone. I’ve found I’m much more in control of conversations.
I’ve also been using the power of the pause quite a bit and staggered at how people react to me due to me not reacting in the way they thought I would?!
I work part time in a pub as well as the Legion and have been using this with a few of my ‘difficult’ customers, quite amusing to watch them squirm….
Although obviously I don’t do this all the time more of a learning curve for me.
Another thing which has been very useful for me is remembering to ignore that inner voice in my head for both personal and work related life.
Thanks for all your guidance on the day, I thought the course was very interesting.'"
The course was run by