British Legion - Personal Impact Course

Personal Impact Course

Personal Impact Course

Delegate - Natalie Skipper - County Welfare Officer

Company - britishlegion.org.uk

Natalie attended our Personal Impact  Course

on 5th December 2012

Natalie  said

"'I have been using the techniques as much as I can, especially the dialling up and down my listening techniques to encourage/ discourage clients over the telephone. I’ve found I’m much more in control of conversations.

I’ve also been using the power of the pause quite a bit and staggered at how people react to me due to me not reacting in the way they thought I would?!

Although obviously, I don’t do this all the time more of a learning curve for me.

Another thing which has been very useful for me is remembering to ignore that inner voice in my head for both personal and work-related life.

Thanks for all your guidance on the day, I thought the course was very interesting.'"

Personal Impact Course

The course was run by

personal impact course     Katy Miller

Personal Impact Course

 

This price is only available if you are paying by card or transfer at the time of booking.

If you wish to pay by Invoice you will be charged the full price.