Customer Service

Good Customer Service will Grow Your Business

We offer outstanding Customer Service programmes that add real value to your organisation and raise your Customer Care standards to an exceptional level.

You can attend a Customer Service Open Course, have a programme tailored to your needs, or we can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver a Licensed Accredited Training programme in house.

These are hard times for most businesses. Customers are counting the pennies and looking for better value for money. But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.

And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.

"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."

Impact Factory's Customer Service Training - What we Offer

Our Customer Service programmes give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments

Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves

Available Programmes

C Conflict Management Training

Many people manage conflict by avoiding it.

Whether it's workplace disputes, difficult people or unresolved conflicts the thing to aim is resolution, otherwise, what's the point?

Here we help people get to the heart of the problem so they can get to the heart of the solution.

C Customer Service Training

The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling 'right'.

At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

FreePhoneFreephone: 0808 1234 909


Impact Factory Brochures

communication skills training brochure


The Training Consultancy Team


Talk to us about Training Consultancy

If you want to know more about our training consultancy and its suitability for you or your company call us on:

Freephone Impact FactoryFreephone: 0808 1234 909

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


Training Consultancy Options

One or two day Open Courses

Elite five day Programmes

Tailored Training for Groups

One to one Executive Coaching

Training Consultancy Formats

Our Training comes in many formats from one-to-one and open courses, through to fully tailored company wide programmes.

We can run training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in Islington.

Impact Factory Training Accreditation

Communication Skills Trainer Accreditation

To ensure that the communication training we provide is of the highest quality, offering the best professional tuition possible,
all our Communication Trainers are evaluated and accredited.

Our Training is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.



Tailored Training Formats we offer

You are a key executive in your company. If instead you played Football for England wouldn't you want a guy like Fabio Capello beside you every day. 
In-depth, hands-on, highly individual tailor-made programmes offer delegates a chance to take an intense look at very specific issues.
One or two-hour sessions for up to 30 people.
We can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver that programme in house.
You can bring us in on a one-to-one basis for coaching, personal effectiveness, career development and individual presentation work.

There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)