Customer Service

Customer Service

Good Customer Service Will Grow Your Business

Due to the current lockdown, we are now delivering all training remotely


Impact Factory provides the sort of Customer Service programmes that are guaranteed to add value to your organisation.

We can help you raise Customer Care standards across the board.

We run Customer Service Open Courses for individuals

We can Tailor a Customer Service Programme to your needs.

Designed For You

And we can design a programme specifically for you.

This is our Licensed Accredited Training option where we select, train and accredit your trainers or managers to deliver an in-house programme designed by Impact Factory.

Good Value

At times like today where your customers are looking to cut costs, it seems that everyone is looking for value for money.

However better value for money doesn't necessarily mean cheaper.

For most customers, it means reliability, cost-effectiveness and well supported ‘service’.

Everyone who contacts you with a "customer service issue" is a potential champion.

Customers will vote with their feet if they feel ignored.

"Getting new customers costs up to five (5) times more than satisfying and keeping your existing customers."

Customer Service Training

An Impact Factory Customer Service programme will give you the advantage when dealing with customers.

You will gain immediately usable skills and confidence in creating two-way relationships.

We approach customer service from the "I can help you with that" angle.

Customer For Life

If your customer has a problem, and you deal with it with real care and grace, you have a customer for life.

Impact Factory can work with small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for whole company culture change.

From Customer Facing Staff right through to the Back Office, we can help you transform your customer's experience.

Creating excellent customer service is easier than you might think.

To find out more call us on

+44 (0) 20 7226 1877


Customer Service Programmes


Conflict Management Training

Many people manage conflict by avoiding it.

Whether it's workplace disputes, difficult people or unresolved conflicts the thing to aim is resolution, otherwise, what's the point?

Here we help people get to the heart of the problem so they can get to the heart of the solution.

Customer Service Training

The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling 'right'.

At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

Impact Factory Brochures

communication skills training brochure

The Training Consultancy Team

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Talk to us about Training Consultancy

If you want to know more about our training consultancy and its suitability for you or your company call us on:

Freephone Impact FactoryFreephone: 0808 1234 909

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Training Consultancy Options

One or two-day Open Courses

Elite five-day Programmes

Tailored Training for Groups

One to one Executive Coaching

Training Consultancy Formats

Our Training comes in many formats from one-to-one and open courses, through to fully tailored company wide programmes.

We can run training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in Islington.

Tailored Training Formats we offer

Executive Coaching...
You are a key executive in your company. If instead, you played Football for England wouldn't you want a guy like Fabio Capello beside you every day?
Training days for groups...
In-depth, hands-on, highly individual tailor-made programmes offer delegates a chance to take an intense look at very specific issues.
Shorter seminars...
One or two-hour sessions for up to 30 people.
Licensed Accredited Training...
We can design a programme specifically for you, then select, train and accredit your trainers or managers to deliver that programme in-house.
One-to-one...
You can bring us in on a one-to-one basis for coaching, personal effectiveness, career development and individual presentation work.