Good Customer Service will Grow Your Business
Impact Factory provides the sort of Customer Service programmes that are guaranteed to add value to your organisation.
We can help you raise Customer Care standards across the board.
We run Customer Service Open Courses for individuals
We can Tailor a Customer Service Programme to your needs.
And we can design a programme specifically for you.
This is our Licensed Accredited Training option where we select, train and accredit your trainers or managers to deliver an in-house programme designed by Impact Factory.
At times like today where your customers are looking to cut costs, it seems that everyone is looking for value for money.
However better value for money doesn't necessarily mean cheaper.
For most customers, it means reliability, cost-effectiveness and well supported ‘service’.
Everyone who contacts you with a "customer service issue" is a potential champion.
Customers will vote with their feet if they feel ignored.
"Getting new customers costs up to five (5) times more than satisfying and keeping your existing customers."
Impact Factory's Customer Service Training
An Impact Factory Customer Service programme will give you the advantage when dealing with customers.
You will gain immediately usable skills and confidence in creating two-way relationships.
We approach customer service from the "I can help you with that" angle.
If your customer has a problem, and you deal with it with real care and grace, you have a customer for life.
Impact Factory can work with Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for whole company culture change.
From Customer Facing Staff right through to the Back Office, we can help you transform your customer's experience.
Creating excellent customer service is easier than you might think.