London Calling! Immerse yourself in an intensive, challenging and rewarding learning experience. Change forever the way you communicate and present to make the impact that you want in business and in life.
Discover and create your personal communication and presentation techniques that work across cultures and countries with an individualised training method.
Reposition yourself as a master of the craft of presenting, pitching, storytelling and persuasion in business. We will help you become an engaging, definitive speaker playing a pivotal role in the success of your organisation.
Communicate with Impact Five-day Elite Course
Equip yourself with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it. Reinforce your leadership, communication and relationship building skills and take huge career strides.
Presentation with Impact Five-day Elite Course
Impact Factory provides the sort of Customer Service programmes that are guaranteed to add value to your organisation.
We can help you raise Customer Care standards across the board.
We run Customer Service Open Courses for individuals
We can Tailor a Customer Service Programme to your needs.
And we can design a programme specifically for you.
This is our Licensed Accredited Training option where we select, train and accredit your trainers or managers to deliver an in-house programme designed by Impact Factory.
At times like today where your customers are looking to cut costs, it seems that everyone is looking for value for money.
However better value for money doesn't necessarily mean cheaper.
For most customers, it means reliability, cost-effectiveness and well supported ‘service’.
Everyone who contacts you with a "customer service issue" is a potential champion.
Customers will vote with their feet if they feel ignored.
"Getting new customers costs up to five (5) times more than satisfying and keeping your existing customers."
An Impact Factory Customer Service programme will give you the advantage when dealing with customers.
You will gain immediately usable skills and confidence in creating two-way relationships.
We approach customer service from the "I can help you with that" angle.
If your customer has a problem, and you deal with it with real care and grace, you have a customer for life.
Impact Factory can work with small groups, large seminar-style, and increasingly, Forum Theatre, which works exceptionally well for whole company culture change.
From Customer Facing Staff right through to the Back Office, we can help you transform your customer's experience.
Creating excellent customer service is easier than you might think.
To find out more call us on
Many people manage conflict by avoiding it.
Whether it's workplace disputes, difficult people or unresolved conflicts the thing to aim is resolution, otherwise, what's the point?
Here we help people get to the heart of the problem so they can get to the heart of the solution.
The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling 'right'.
At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.
If you want to know more about our training consultancy and its suitability for you or your company call us on:
Freephone: 0808 1234 909
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
One or two-day Open Courses
Elite five-day Programmes
Tailored Training for Groups
One to one Executive Coaching
Our Training comes in many formats from one-to-one and open courses, through to fully tailored company wide programmes.
We can run training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in Islington.