The original "too nice for your own good" one day Assertiveness Course
The course is all about choice and understanding that you have more choice than you think you do.
This is a practical course which will help you feel more confident in your ability to handle others and feel better about yourself.
We won’t (can’t) turn a gentle soul into an aggressive ogre - thank goodness! Instead we look at how you can change your behaviour because you want to rather than feeling pressured into things you’d rather not do.
The idea is to feel better about saying 'no' without having to change who you are (and perhaps without ever having to say the word at all!).
- Dealing with delegate's own feelings
- Setting boundaries for others
- Presenting clear messages
- Closing conversations
- Gaining increased confidence
- Tools you know you can use
- Handling difficult people and situations
- Practising The Art of Saying No
- Moving awkward situations forward
- Managing conflict
What our Clients Say:
" It was a fantastic day and very useful. I have been busy putting my training into practice. In fact a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week! "
Joanne Lewsley - Editor - Content Consultants
"The course opened my eyes for a lot of new ideas. I am really excited about the impact these are already having on my life. I loved the format of it. Instead of a lecture, we got to play: enter different situations and try out various roles, attitudes and mental states in them. Speak of impact..."
Radoslava Leseva - Software Developer - DiaDraw
"Thank you very much for a wonderful course. I started applying the skills I learnt right when I got back to the office. I must say I have felt different, more confident and more in control of my world. I have also been able to focus on my career and be more in control of what I want to achieve at my place of work."
Sylvia Ondolo - Financial Services Manager - PKF Littlejohn LLP
Assertiveness Skills Course Programme
We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Assertiveness and your Feelings
This initial assertiveness exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. For instance what happens to them when they are in an uncomfortable or confronting situation? We then look at the ingrained behaviours associated with those feelings.
Assumptions get in the way of Being Assertive
Here we help identify the assumptions individual participants make about other people. We can then look at how those assumptions will affect any communication that happens.
Setting Assertive Boundaries
In this section of the assertiveness course we deal with setting effective personal space boundaries. We then go on to look at internal issues that people find themselves talking about when they would rather not. We call these internal boundaries and being able to set clear internal boundaries is particularly useful for people who have a hard (if not impossible) time saying 'No';. It's also very helpful for people who have a hard time setting priorities because of other people's demands.
Holding an Assertive Status
This set of assertiveness exercises looks at changing the status you can hold in any situation. They demonstrate that it isn't always necessary to be assertive in order to get your message across. Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction. It helps people begin to see how a change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.
Assertiveness and Conflict
These are two assertiveness exercises which deal with conflict resolution and defusing potential arguments. We look at the reasons for conflict and ways to build bridges between people.
The Language of Assertiveness
Language is one of the most powerful tools we have for conveying overt or covert messages, or ones we didn't even intend. We look here at the phrases, words, clichés and axioms accommodating people use to apologise, justify and defend themselves and generally use to pad out what they are saying rather than getting to the point.
Assertive and Unassertive Patterns
This exercise is designed to demonstrate to delegates that even when we are offered new and obviously more effective choices of behaviour, we will still revert to type and do what we normally do the minute we come under pressure.
Assertiveness Behaviour Model
This powerful visual model explains assertive behaviour, and the accommodating, unassertive behaviour that happens to people under stress.
The Art of Saying 'No' and other Useful Assertiveness Tools
Using situations already identified by the delegates, we will look at some of their more difficult assertiveness issues and difficult people to see what other choices they could make to create a different outcome.
The final exercise of the Assertiveness Skills Course is for each delegate to devise a personal Plan of Action, identifying their individual take-out of the programme, where they know they will practise and areas for development.
Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the Assertiveness Skills Course work into practise.
They also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
- Photos of the day
to help further their progress.
Assertiveness Skills Course
Book this course
Freephone: 0808 1234 909
The Assertiveness Course - Impact Factory team:
- James WatersJames specialises in Presentation Skills, Assertiveness, Personal Impact, Facilitation, Influencing and Negotiation among many courses he is involved in.
- Katy MillerHer longstanding fascination with the interplay between our external and internal lives has found expression through the Impact Factory ethos and methods of working.
- Sabah HydariShe specialises in Interpersonal and Communication Skills and Emotional and Social Intelligence.
- Tom BodellTom's expertise is in Presentation Skills, Communication Skills and Storytelling. He also has a fondness for Time Management.
Attend this Assertiveness Course risk-free
We are so confident in our trainers and the quality of our Assertiveness Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.