One & Two Day
Assertiveness Course
The focus of this assertiveness course is about making choices and understanding that you have more choices than you think.
Interpersonal Skills Open Courses
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Interpersonal Skills Courses at Impact Factory help people become more effective, more confident, and more dynamic communicators.
Effective communication makes for effective business – CPD Accredited
One Day
Customer Service Course
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
Two Day
Influence and Negotiation Course
Expand your capacity to influence and deal with tricky negotiations.
One Day
Influencing Skills Course
Our influencing skills training course is designed to help you to get the people around you to see things slightly differently.
One Day
Negotiation Skills Course
During our negotiation skills training course, we’ll highlight the skills and qualities you already use, introduce some new ones and hone them all for more effective use.
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