Interpersonal Skills Courses

Interpersonal Skills Courses

People interacting with other people, that's pretty much what we mean by interpersonal skills.

These skills are the ones we've been using most of our lives already. However, not many of us make any conscious effort to improve. We may be aware of the fact that our behaviour impacts on other people, but not of what we can do about it.

All our Interpersonal Skills Courses help delegates look at choosing their behaviour for the effect it will have on others.

They do NOT look at learning significant new behaviours.


Because for most of us that is just too difficult a task.

Our trainers are skilled at helping individual participants choose and tweak their existing styles and behaviours in order to change their impact on others for the better.

Some of the things our courses look at are:

  • What you are Already Good at
  • Presenting Clear Messages
  • Gaining Confidence
  • Listening Skills
  • Dealing with Conflict
  • Influencing Others
  • Saying No


Interpersonal Skills Courses

Available Courses

C Customer Service Course

This Customer Service Course is centred on what you might call 'the human moment' - when businesses actually have personal interaction with their customers rather than communicating via technology to get their message across. It provides participants with the capacity to deliver good customer care even in the most difficult circumstances. It will also enable them to deal with potentially difficult customers.  
Price £450.00

I Influencing Skills Course - one day

This one-day Influencing Skills Course looks at Influencing skills that work differently for each individual. Participants get the opportunity to practise a variety of Influencing tools and techniques to see what works for them and what best suits their personal style. Altogether an injection of energy, understanding and communication skills that will help you become an excellent influencer.
Price £450.00

N Negotiation Skills Course - one day

Negotiation is an everyday part of life - we're always negotiating, with varying degrees of success. This one-day Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios.
Price £450.00

I Influencing and Negotiation - two day

This two-day Influencing and Negotiating Skills Course looks at Influencing and Negotiation as skills that work differently for each individual. Participants get the opportunity to practise a variety of Influencing and Negotiating tools and techniques to see what works for them and what best suits their personal style. Altogether an injection of energy, understanding and communication skills that will help you become an excellent influencer and negotiator.
Price £850.00

B Building Resilience Course

Resilience. The ability to bounce back from adversity. This one-day Building Resilience course focuses on where delegates already feel resilient. The kind of circumstances that undermine their resilience and what can be done about it.  
Price £450.00

A Assertiveness Course - one day

Impact Factory's original "too nice for your own good"one-day Assertiveness Course. The course will give you more choice over your own destiny. It's a practical course focusing on your confidence and ability to handle others. You will come out feeling better about yourself. You'll learn how to say 'no' and you won't have to change who you are.
Price £450.00

A Assertiveness Course - two day

This two-day Assertiveness Training course covers all the material from the one-day course, plus it gives more time to practise, practise, practise new behaviours, tools and techniques.      
Price £850.00

FreePhoneFreephone: 0808 1234 909

Impact Factory's Courses are CPD Accredited


Six Good Reasons to Choose
Our CPD Accredited
Interpersonal Skills Courses


Some of the best Soft Skills
Facilitators on the Planet

Impact Factory trainers undertake a rigorous Internal Training Programme to reach the high standards we require for anyone delivering our work.

They are all trained to adapt the work to suit the needs of the people in the room as well as fulfil the objectives of the client.


You may qualify for a Discount
on some of our Courses

We have Early Bird discounts, Preferential prices for Charities and people paying for their own course, discounts for Multiple bookings and more.

Call 0808 1234 909 to find out more.


10 mins from Kings Cross, Euro Star
30 mins from City Airport

Impact Factory is convenient for trains, planes and automobiles...and buses too.

We are:
10 minutes from King's Cross and St Pancras
3 minutes from The Angel underground station
2 minutes from the numerous bus stops.
All taxi drivers know the Business Design Centre well.

The Hilton Hotel and Premier Inn are next door


A Scrumptious Lunch from
The Good Eating Company

The Good Eating Company has an outstanding reputation for innovative and inspiring catering.

Delicious food, all freshly cooked on the premises.

If you get through their excellent main courses, you can indulge in one of their most divine puddings.


Stylish Well Equipped Training Rooms

Not Hotel Rooms!

Our training rooms are unexpected and unusual while still being smart and fun to work in.

Bright, modern, with plenty of room for our eclectic style of working.

We have intimate rooms for one-to-one work.

Regular rooms for up to 10 people.

And a large room for groups of up to 40.


The BDC is an Iconic Venue with a range of Exhibitions through the year

The Business Design Centre, an architectural jewel in the heart of Islington.

Once a Victorian agricultural hall, it is now home to interesting and unusual companies and a full calendar of exhibitions and events throughout the year.

The Business Design Centre is disabled access, as are the offices and training rooms at Impact Factory.


Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.



Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)