Communicate with Impact

Communicate with Impact

Five Day Communications Skills CourseCommunication Course

London - Business Centre of Europe

Impact Factory invites you to immerse yourself in the art of communicating in business.

The course is designed to help delegates to take a serious look at themselves in relation to who they are now and who and how they want to be in the future.

Communicate with Impact will equip you with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it.

This is a challenging communications course that incorporates material from many disciplines.

It will make a substantial difference to your leadership, communication and relationship skills.

What recent participants say:

communication skills course"I'm still speechless. Within one working week, a level of mutual trust had developed that still moves me as I am writing this. Over the five days, I was shown the DNA of communication, it was the decoding of a blueprint with all its levers, bolts and details. The exact opposite of clumsy selling and practising of behavioural recipes".
Martin Geyer - HR Governance EU - BASF

communicate with impact"Without doubt, it was the best training course I have ever attended. The delivery was refreshingly different and dealt with the topics in a very thought-provoking and stimulating manner. I really do feel that I gained a great deal from the course and now have far more confidence to indeed 'communicate with impact'".
Richard Jones -Policy Director Wales - NCMA Cymru


Communicate with Impact Course 

Our central and guiding focus is to constantly reinforce confidence in delegates by concentrating on what works about the individual.

This five-day programme is a journey that begins by exploring the dynamics and techniques of effective interpersonal communication, moving on to the subtle nuances of perception and finally to the full impact of connection when presenting and relationship building.

  • Personal Impact
  • Building Relationships
  • Non-verbal communication
  • The Power of Storytelling
  • Human Patterns
  • Communicating as a leader and presenter
  • The Language of leaders
  • Difficult Messages and Dealing with Crisis
  • Two ears, one mouth - Listening behaviours
  • Confidence, Confidence, Confidence
  • What Works Already About You?

Communicate with Impact Course Objectives

  • Developing awareness of how you create an impact
  • Understanding how communication dynamics work 
  • Knowing what already works about you
  • Developing skills as leader and presenter
  • Understanding the value of verbal and non-verbal communication
  • Using powerful language and creating clear, compelling key messages
  • Challenging what you currently do as a communicator
  • Developing excellent listening behaviours
  • Exploring influencing
  • Using the voice effectively
  • Unpicking cultural differences, stereotypes and assumptions
  • Dealing with difficult messages and handling crises
  • Gaining practical presenting tools and techniques
  • Managing nerves
  • Making an Impact as a presenter
  • Using powerful storytelling techniques
  • Coaching sessions (one-to-one)
  • Building confidence and more confidence


Communicate with Impact Course Programme

Day 1: The Dynamics of Communication and Rapport

Day 2: Influencing using Voice Tone, Powerful Words and Stories

Day 3: Delivering Difficult Messages and Managing Perception

Day 4: Presenting (both large groups and one to one)

Day 5: Client Relationship Building - Practising Communication Tools 

Each day will be punctuated with energisers designed to refresh and enliven participants' concentration and aid learning. 

Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.


Day One - Communication is Key

  • Developing awareness of how impact is created
  • What else would you like over the five days of this course?
  • What does 'Communicating with Impact' mean to you?
  • Making an Impact
  • Feedback
  • Communication dynamics - how it works
  • Listening as a communications tool
  • Listening with Empathy
  • First Impressions and Attitude
  • Assumptions
  • Terms of Reference
  • Assertiveness and Aggression
  • Defusing conflict and arguments
  • Body Language


Day Two - Influencing Through Voice and Character

  • Exploring Influencing through the Power of voice
  • Language and storytelling
  • Breathing technique
  • Stabilising nervousness
  • Improve volume control
  • Voice Projection
  • Tone - The underlying intention of the message
  • Speed -The subliminal effects of fast and slow speech
  • Rhythm -Using pause and pace to create interest
  • Pitch - Exploring the music in voice and language
  • Increasing the power and impact of the voice
  • Cultural differences in language styles and sound of the voice
  • Stereotypes and assumptions which are set by vocal tone and non-verbal behaviours
  • Linguistic styles of modern Anglo Saxon speech
  • Words people use reveal their thinking, learning style and perception
  • Storytelling - Creating stories to communicate a specific idea
  • Exploring internal and external motivators
  • Project Buster an influencing strategy to get commitment and buy-in from people


Day Three - Perception is Vital

  • Non- verbal communication
  • Handling Difficult Messages
  • Dealing with crisis communications
  • How behaviour and communication styles together create a perception in the minds of others
  • It's not what we have said but what the other person thinks we have said that is important
  • Sometimes our words say one thing but our tone and actions will speak louder
  • Understand how we are perceived by others
  • 'Forum Theatre' using actors in various situations to allow delegates to observe, advise and interact with the actors as different scenarios are played out
  • Communications models
  • 30-second Impact
  • Choosing your Status
  • Choosing the impact you make
  • Gaining confidence
  • Feeling and behaving more assertively
  • Dealing with different levels in the business (externally as well as internally)
  • Not being manipulated
  • Setting clear boundaries
  • Delivering tough messages while maintaining positive relationships
  • Communication Cycle - Thought- Spoken- Heard -Understood - Agreed to - Acted on - Implemented
  • Styles and Difficult People
  • Feedback and how to make it best support moving things forward
  • Internal boundaries - how people can become stressed or 'difficult' when they are crossed
  • Art of Saying No - Techniques on assertiveness issues
  • Having difficult conversations

The Afternoon Session - Day Three

At this stage in the Programme, the delegates will do something exciting and challenging – the content of the session will not even be revealed until that day. A specialist facilitator will be brought in to take the delegates through a communication exercise with a difference. The objective is to give the delegates the opportunity to experience something they may not have done before, communicate as a team and have fun at the same time. The external facilitators used are at the very top of their game and hand-picked because they have a unique approach to their work that blends with the ethos at Impact Factory. This combination of expertise always makes this part of the Programme memorable.


Day Four - Presenting

All the individual work during the day will be filmed. However, there will be no play-back (other than the first, one-minute presentation). Secure links to these clips will be available to delegates after the course.

  • What already works about you as a presenter?
  • Exploring how presentation works
  • Developing a unique individual style
  • Understanding what happens in front of an audience
  • Practising a whole range of techniques
  • Hints and tips for effective presentation
  • Stretching your capacity to present
  • Presenting with style, flair and presence
  • Using support materials
  • Enlivening your presentation
  • Maintaining confidence and handling nerves
  • Coping better when feeling wrong-footed 


Day Five - Networking and Pitching

  • To consolidate all the learning from the previous four days. Networking session
  • Meeting & Greeting
  • Networking 'Etiquette'
  • It's You They 'Buy'
  • 30 Second Influencer
  • Spheres of Influence - obstacles to getting your message through the people you want
  • Joining and leaving groups - how physical boundaries work
  • Rapport Building skills
  • Some of the things to look at here are
  • Deliberately using 'I', 'You', or 'We' statements
  •  Self-disclosure
  • Demonstrating knowledge of their business
  • Compliments
  • Using their name
  • Using their jargon and abbreviations
  • Pitching - Identifying the key elements of successful pitching
  • Exploring the journey from plan-prepare-practice to pitch
  • Connecting our personal stories with our product or service offering
  • The Pitch Process
  • Partnerships
  • What do you need in a partner? 
  • How pairs work in a pitching situation
  • Making your partner look good
  • Using both your strengths
  • Pitch Perfect - Delegates are invited to pitch to the group in a seriously light-hearted "Dragons' Den" for a fun finish.

Final Communications Course Hand-outs and Plan for going forward

As part of the wrap up, we will re-visit each delegates Personal Communication Style - What do you now know works for you?

The delegates will finalise a Plan of Action to take the work of the course back into their workplace.

All delegates will be issued with relevant hand-outs to remind them of the Communication with Impact Coursework, including our memorable visual cue cards.

Delegates will also have access to a personalised post course web page, giving access to the extensive material and imagery of the week.

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Book this course

Date: 03 Dec 2018 to 07 Dec 2018
Cost: £2950 + VAT
Places available: 2
Date: 18 Feb 2019 to 22 Feb 2019
Cost: £2950 + VAT
Places available: 10
Early bird price: £2360 + VAT
Date: 20 May 2019 to 24 May 2019
Cost: £2950 + VAT
Places available: 10
Early bird price: £2360 + VAT
Date: 01 Jul 2019 to 05 Jul 2019
Cost: £2950 + VAT
Places available: 10
Early bird price: £2360 + VAT
Date: 23 Sep 2019 to 27 Sep 2019
Cost: £2950 + VAT
Places available: 8
Early bird price: £2360 + VAT
Date: 25 Nov 2019 to 29 Nov 2019
Cost: £2950 + VAT
Places available: 10
Early bird price: £2360 + VAT

The Communicate with Impact team:

Continuing Professional Development CPD

This is an Impact Factory accredited course suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Shorter Communication Courses

Try our

One Day Communication Skills Course

or our

Two Day Communication Skills Course

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)