Five Day Communications Skills Course
London - Business Centre of Europe
Impact Factory invites you to immerse yourself in the art of communicating in business.
The course is designed to help delegates to take a serious look at themselves in relation to who they are now and who and how they want to be in the future.
Communicate with Impact will equip you with the awareness, tools, confidence and energy to create the impact you choose, when you choose to create it.
This is a challenging communications course that incorporates material from many disciplines.
It will make a substantial difference to your leadership, communication and relationship skills.
What recent participants say:
"I'm still speechless. Within one working week, a level of mutual trust had developed that still moves me as I am writing this. Over the five days, I was shown the DNA of communication, it was the decoding of a blueprint with all its levers, bolts and details. The exact opposite of clumsy selling and practising of behavioural recipes".
Martin Geyer - HR Governance EU - BASF
"Without doubt it was the best training course I have ever attended. The delivery was refreshingly different and dealt with the topics in a very thought provoking and stimulating manner. I really do feel that I gained a great deal from the course and how have far more confidence to indeed 'communicate with impact'".
Richard Jones -Policy Director Wales - NCMA Cymru
Communicate with Impact Course
Our central and guiding focus is to constantly reinforce confidence in delegates by concentrating on what works about the individual.
This five day programme is a journey that begins by exploring the dynamics and techniques of effective interpersonal communication, moving on to the subtle nuances of perception and finally to the full impact of connection when presenting and relationship building.
- Personal Impact
- Building Relationships
- Non-verbal communication
- The Power of Storytelling
- Human Patterns
- Communicating as a leader and presenter
- The Language of leaders
- Difficult Messages and Dealing with Crisis
- Two ears, one mouth - Listening behaviours
- Confidence, Confidence, Confidence
- What Works Already About You?
Communicate with Impact Course Objectives
Developing awareness of how you create an impact
Understanding how communication dynamics work
Knowing what already works about you
Developing skills as leader and presenter
Understanding the value of verbal and non-verbal communication
Using powerful language and creating clear, compelling key messages
Challenging what you currently do as a communicator
Developing excellent listening behaviours
Using the voice effectively
Unpicking cultural differences, stereotypes and assumptions
Dealing with difficult messages and handling crises
Gaining practical presenting tools and techniques
Making an Impact as a presenter
Using powerful storytelling techniques
Coaching sessions (one-to-ones)
Building confidence and more confidence
Communicate with Impact Course Programme
Day 1: The Dynamics of Communication and Rapport
Day 2: Influencing using Voice Tone, Powerful Words and Stories
Day 3: Delivering Difficult Messages and Managing Perception
Day 4: Presenting (both large groups and one to one)
Day 5: Client Relationship Building - Practising Communication Tools
Each day will be punctuated with energisers designed to refresh and enliven participants' concentration and aid learning.
Everything we do is participative and interactive. There will be work in pairs, small group work, games, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills.
Day One - Communication is Key
· Developing awareness of how impact is created
· What else would you like over the five days of this course?
· What does 'Communicating with Impact' mean to you?
· Making an Impact
· Communication dynamics - how it works
· Listening as a communications tool
· Listening with Empathy
· First Impressions and Attitude
· Terms of Reference
· Assertiveness and Aggression
· Defusing conflict and arguments
· Body Language
Day Two - Influencing Through Voice and Character
· Exploring Influencing through the Power of voice
· Language and storytelling
· Breathing technique
· Stabilising nervousness
· Improve volume control
· Voice projection
· Tone - The underlying intention of the message
· Speed -The subliminal effects of fast and slow speech
· Rhythm -Using pause and pace to create interest
· Pitch - Exploring the music in voice and language
· Increasing the power and impact of the voice
· Cultural differences in language styles and sound of the voice
· Stereotypes and assumptions which are set by vocal tone and non verbal behaviours
· Linguistic styles of modern Anglo Saxon speech
· Words people use reveals their thinking, learning style and perception
· Story telling - Creating stories to communicate a specific idea
· Exploring internal and external motivators
· Project Buster an influencing strategy to get commitment and buy-in from people
Day Three - Perception is Vital
· Non- verbal communication
· Handling Difficult Messages
· Dealing with crisis communications
· How behaviour and communication styles together create a perception in the minds of others
· It's not what we have said but what the other person thinks we have said that is important
· Sometimes our words say one thing but our tone and actions will speak louder
· Understand how we are perceived by others
· 'Forum Theatre' using actors in various situations to allow delegates to observe, advise and interact with the actors as different scenarios are played out
· Communications models
· 30-second Impact
· Choosing your Status
· Choosing the impact you make
· Gaining confidence
· Feeling and behaving more assertively
· Dealing with different levels in the business (externally as well as internally)
· Not being manipulated
· Setting clear boundaries
· Delivering tough messages while maintaining positive relationships
· Communication Cycle - Thought- Spoken- Heard -Understood - Agreed to - Acted on - Implemented
· Styles and Difficult People
· Feedback and how to make it best support moving things forward
· Internal boundaries - how people can become stressed or 'difficult' when they are crossed
· Art of Saying No - Techniques on assertiveness issues
· Having difficult conversations
The Afternoon Session - Day Three
At this stage in the Programme the delegates will do something exciting and challenging – the content of the session will not even be revealed until that day. A specialist facilitator will be brought in to take the delegates through a communication exercise with a difference. The objective is to give the delegates the opportunity to experience something they may not have done before, communicate as a team and have fun at the same time. The external facilitators used are at the very top of their game and hand-picked because they have a unique approach to their work that blends with the ethos at Impact Factory. This combination of expertise always makes this part of the Programme memorable.
Day Four - Presenting
All the individual work during the day will be filmed. However, there will be no play-back (other than the first, one-minute presentation). Secure links to these clips will be available to delegates after the course.
· What already works about you as a presenter?
· Exploring how presentation works
· Developing a unique individual style
· Understanding what happens in front of an audience
· Practising a whole range of techniques
· Hints and tips for effective presentation
· Stretching your capacity to present
· Presenting with style, flair and presence
· Using support materials
· Enlivening your presentation
· Maintaining confidence and handling nerves
· Coping better when feeling wrong-footed
Day Five - Networking and Pitching
· To consolidate all the learning from the previous four days. Networking session
· Meeting & Greeting
· Networking 'Etiquette'
· It's You They 'Buy'
· 30 Second Influencer
· Spheres of Influence - obstacles to getting your message through the people you want
· Joining and leaving groups - how physical boundaries work
· Rapport Building skills
· Some of the things to look at here are
· Deliberately using 'I', 'You', or 'We' statements
· Demonstrating knowledge of their business
· Using their name
· Using their jargon and abbreviations
· Pitching - Identifying the key elements of successful pitching
· Exploring the journey from plan-prepare-practice to pitch
· Connecting our personal stories with our product or service offer
· The Pitch Process
· What do you need in a partner?
· How pairs work in a pitching situation
· Making your partner look good
· Using both your strengths
· Pitch Perfect - Delegates are invited to pitch to the group in a seriously light-hearted "Dragons' Den" for a fun finish
Final Communications Course Hand-outs and Plan for going forward
As part of the wrap up we will re-visit each delegates Personal Communication Style - What do you now know works for you?
The delegates will finalise a Plan of Action to take the work of the course back into their workplace.
All delegates will be issued with relevant hand-outs to remind them of the Communication with Impact Course work, including our memorable visual cue cards.
Delegates will also have access to a personalised post course web page, giving access to the extensive material and imagery of the week.
Book this course
The Communicate with Impact team:
- Kate ArneilKate is involved with Performance Management, Conflict Management, Presentation and Communication Skills Training.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Nick Clark WindoNick is passionate about the work we do. He specialises in Communication, Assertiveness, Presentation and Teambuilding.
- Simon WestwoodSimon brings more than 15 years of global corporate experience to his role as a trainer – but that's only the beginning!
- Tina LambTina's life experiences have perfectly primed her to specialise in personal impact, assertiveness and networking.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.
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Freephone: 0808 1234 909