Delegate - Emma James - Deputy Practice Manager
Company - Riverside Health Centre
Emma attended our Leadership Course on 26th October 2016
“I came back from London really motivated. I have been using (as best I can) the coaching approach with our new IT Apprentice. This seems to be going really well and we are sailing through his training.
I have also stopped answering the team’s questions, I turn to them and ask them how they would solve the problem/issue. I got funny looks to start with! However I explained that they really don't need to ask me as they know the answer. We work through the problem/issue together and I have now seen a decline in interruptions throughout the day.
I have used the obstacle map which I found in the resources from the website. It was really useful, the management team got together to look at how best to use the GP resource in December, this was a massive task so I used the obstacle map to focus our efforts.
I just now need to learn how to deal with stressed out GP's! The 2 day course has been a great help over the last few weeks."
The course was run by