This one-day influencing skills course is designed to help you to get other people to see things slightly differently, or to get them to do something you need them to do.
It focuses clearly on the interpersonal and communication skills needed to get other people to want to give you their support.
It's a practical course, which will leave you feeling more confident in your ability to influence others.
- Understanding the dynamics of influencing
- Expanding your sphere of influence
- Influencing when you have no direct authority
- Seeing your view and ‘their’ view
- Creating trust
- Building a picture of your stakeholders
- Knowing where to focus your energies
- Managing internal and external clients more effectively
- Identifying your personal influencing strengths
What Our Delegates Say:
“I have found the training most useful. I have the deeper understanding behind others, and mine, actions. This understanding allows me to be aware and to continue building my skills going forward”.
Duncan Pettit - Unit Manager: Environmental and Legal Services - Digby Wells
"I would like to thank you for the Influencing Skills course you ran. The content and delivery was excellent and will certainly put into practice what I have learnt."
Gregory Clarke - Propulsion, Auxiliary Supply and Power Supply Engineer - Southeastern Railway
"I was able to understand that not all people work the same as I do, and to go into a conversation / meeting etc knowing my audience a little better and adapting my communication to suit them!"
Emma Bowdrey - UK E-Commerce Business Development Manager - Tech Data Limited
Influencing Skills Course Programme
We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Introduction by Impact Factory on our style of working.
Here delegates will be asked what they specifically would like from the programme. We will let people know that the workshop is adaptable to their specific needs.
Setting the Influencing Scene
- Who do you have to influence?
- Where and with whom do you have to negotiate?
- What currently happens?
Building on their preparation, delegates define influencing in small groups. This moves into a discussion on how people are influenced.
Types of Influencing
A very brief look at different influencing arenas and types of negotiations people may find themselves in.
Influencing and Communication Dynamics
What skills and qualities does a good influencer need? How can we use aspects of the dynamics of communication to increase the choices people have around influencing?
Here we will also introduce the idea of covert vs overt influencing.
The View from the Other Side
A key piece of work that uses a series of visuals to explore the idea that everyone sees the world differently. Not only does everyone see it differently, they think their view is the right one, and can't understand why someone does something that in a different way to them - it can feel completely alien and why would anyone want to do that?
The real skill is being able to see a problem from someone else's vantage point and deal with it from that place. Taking the time to see a situation from someone else's view gives us a great deal of information that we can use to influence them effectively and is much quicker than trying to convince the other person that you're right and they are wrong.
The six levers of influencing as described by Robert Cialdini – Reciprocity, Authority, Scarcity, Commitment, Agreement & Likeability. We’ll look at how they work and how you can use them in your working life.
Agree & Question
This is a simple listening and responding exercise that can have a powerful outcome. Examining the use of agreement, but not compromise, to diffuse conflict and, with the use of questions, move forward.
Trust is broken down into its constituent parts to help people understand how to grow it.
Aristotle’s 5-Point Plan
Here we structure a message to influence the recipient using a variation of what Aristotle first described over two thousand years ago.
There are many different psychometric systems, here we’ll take a light-touch view of the Bolton & Bolton social styles to help delegates see the different ways, different personalities can be influenced.
All influential people are sorted into categories according to whether they are a Champion, Blocker, Fence Sitter or whether they are merely paying Lip Service to the delegate’s ideas.
Here delegates get to categorise which of the people they need to influence into whose Agreement is needed, who needs to Contribute, who is going to Implement and who are the Decision Makers.
Getting People to Do Things
Here is a simple way of structuring a message to maximise your chances of influencing when time is short. Important – Pressure – Provoke Fear.
The Arc of Adoption
Sometimes known as the Diffusion of Innovation bell curve, it is a graph to illustrate where to focus your energies when influencing a group to adopt an idea.
Spheres of Influence
Delegates got a chance to look at the sphere of people they can influence and see how they can grow this sphere. And if not, what measures they can take to influence the people they need to influence whether they know them or not.
Yes And/No But
A simple group exercise to help people see how replacing the word ‘but’ with ‘and’ can influence others in a conversation.
Them – Us – Me
When influencing up, people need to know what is the priority for senior people. This will help them to discover which factors they should focus on.
Influencing Skills Personal Take Out
Each person will have an opportunity to say:
- What they are taking away from the Influencing Course
- What specifically they know they will use
- Where they will practise
They also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
- Photos of the day
to help further their progress.
Influencing Skills Course
Book this course
Freephone: 0808 1234 909
The Influencing Skills Course - Impact Factory team:
- Asma MansuriAsma is adept at delivering training programmes in different aspects of leadership and management.
- Caitlin ShannonCaitlin has insight, natural warmth and bags of energy to engage with delegates and bring the work to life
- Dom KracmarDom is a firm believer in the Impact Factory ethos of giving people space and time to explore and discover things for themselves.
- Kate ArneilKate is involved with Performance Management, Conflict Management, Presentation and Communication Skills Training.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Sarah DawrantSarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
- Sheila Neville'I am both pleased and proud to be involved with a company delivering high-quality training to people who intend to achieve above and beyond their existing capabilities.'
- Simon WestwoodSimon brings more than 15 years of global corporate experience to his role as a trainer – but that's only the beginning!
Attend this Influence Skills Course risk-free
We are so confident in our trainers and the quality of our Influence Skills Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.