This two-day Assertiveness Training course covers all the material from the one-day course, plus it gives more time to practise, practise, practise new behaviours, tools and techniques.
It deals with the frustration, resentment and stress that being too accommodating can create and allows you to find simple, practical, doable things that will work for you.
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We spend a considerable amount of time on the ‘Art of Saying No’ and give you more opportunities to build your confidence and skills to become more of who you really are.
- Understand why you feel disempowered
- Change yourself to change others
- The smallest change for the biggest impact
- There is no right way
- Setting clear boundaries
- Move things forward
- Use what already works
- Knowing you have something else to try
- Experiential working with real situations
What Our Delegates Say:
"Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues."
Farah Hasson - Policy Support Officer - Consumer Council for Water
"It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week!"
Joanne Lewsley - Editor - Content Consultants
Assertiveness Training Course Programme
We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Assertiveness Programme - Day One
Assertiveness Introduction - What would you like from the course?
This is a chance for delegates to tell us why they have come to us and what they would like out of the two days of training.
Here we will run a short, gentle exercise to begin the day that looks at how small changes can create unrest in all of us. This also aims to put people at ease.
This exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. For instance what happens to them when they are in an uncomfortable or new situation? We then look at the ingrained behaviours associated with those feelings.
What is Assertiveness?
Here we look at people's ideas about what they see as assertive behaviour. We then look further into these concepts and address why the things identified are perceived as assertive. We look at and/or discuss these examples and then look at what the smaller components of this behaviour is really about.
Assertiveness and Assumptions
Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens within the context of their own situations.
Assertiveness and Status
This set of exercises looks at situational, rather than hierarchical status. They demonstrate that it isn't always necessary to be assertive in order to get your message across. Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction. It helps people begin to see how a change of behaviour can be an easy way of not getting involved in other people's agendas.
The Assertiveness Behaviour model
We use a visual model to explain behaviour that is too accommodating and what happens to people under stress. This model shows delegates that even when people are offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.
Assertiveness and Being Nice
In pairs, delegates will identify the everyday ways in which they are 'nice'. They will then identify some of the things they do which may not be serving them quite so well (e.g. apologising when they haven't done anything wrong, ask permission to do something when no permission from another person is really needed) and the ways in which being nice does serve them (e.g. having good working relationships with people, creating a positive atmosphere within an environment).
Conflict and Assertiveness
Two exercise which deal with conflict resolution and defusing potential arguments. We look at the reasons for conflict and ways to build bridges between people.
Assertiveness - Setting Clear Boundaries
This section deals with personal space boundaries as well as internal issues that people would rather not talk about. It is particularly useful for people who have a hard (if not impossible) time saying 'No'. It's particularly useful for people who have a hard time setting priorities because of other people's demands.
The Art of Saying 'No' and other Assertiveness tools
Using the material already identified by the delegates we will look at some of their more common difficult situations and people to see what other choices they could make to create a different outcome.
Here delegates identify some of the things they know they already have working for them and the others add to this list of positives. When we play to our strengths the negative stuff tends to fall away and we operate from a much more productive place.
Assertiveness Wrap up
Delegates will identify at least one thing they are taking away from day one of this course and one thing they will practise on the evening of day one. We will also ask delegates to think about specific situations or people that they find tricky in their day to day lives.
Assertiveness Programme - Day Two
Delegates are given the chance to share any thoughts or revelations which may have happened following day one of the course. We will discuss what they managed to practise from yesterday and what the effects of it were.
An opportunity to look at all of the things which have been heard, read or stumbled upon in our lives which give us rules around being nice (e.g. "If you can't say anything nice don't say anything at all", "Nice little girls are seen and not heard", etc)
This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.
The Language of Niceness
Here people will have a play around with some of the language we tend to use when trying to be nice and helpful. Examples of this might be: using exaggerated apologies, justifying over explaining, hedging your bets ("you probably won't think this is a very good idea but"), and any other language habits that individuals might have.
Assertiveness and The Nice You
Delegates will be talked through a short visualisation of themselves at their most accommodating; they will then be taken through a second visualisation of them at their most nasty. There will be an opportunity to have some fun drawing both versions.
Assertiveness - Real Life Situations
A large part of day two will be allocated to looking at real-life situations of the delegates and gives the group a chance to 'mess around' with the options available to them. This is also an opportunity for the delegates to share best practise as well as the two trainers offering up suggestions. It is our belief that if a person tries out using something new in a training room, the likelihood of them using it in the outside world is much higher.
Being Your Full Assertive Self
Delegates are given the chance to write or draw how they see themselves as a complete, balanced and assertive human being. There will then be an opportunity for them to present this to the rest of the group.
Assertiveness Summary and Personal Take Out
Each delegate will identify what has come out of the workshop that they would like to commit to individually, what they know they will practise and the areas for development.
Delegates will put these onto an action postcard to themselves which we will send out a week later to remind and inspire them.
Finally, we have people identify what will stop them putting this into practise and what support they need to help themselves put the coursework into practise.
They also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
- Photos of the day
to help further their progress.
Assertiveness Training Course
Book this course
Freephone: 0808 1234 909
The Assertiveness - Impact Factory team:
- Bill SheehanAt Impact Factory Bill specializes in Presentations Skills, Personal Impact, Assertiveness and Customer Service and he’s brilliant at Forum Theatre
- James WatersJames specialises in Presentation Skills, Assertiveness, Personal Impact, Facilitation, Influencing and Negotiation among many courses he is involved in.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Katy MillerKaty's fascination with the interplay between our external and internal lives has found expression through the Impact Factory's ethos and methods of working.
- Tina LambTina's life experiences have perfectly primed her to specialise in personal impact, assertiveness and networking.
Attend this Assertiveness Course risk-free
We are so confident in our trainers and the quality of our Assertiveness Training Course that we guarantee it will make an impact.
If you attend this assertiveness training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.