Line Management Training Course - Two Day

Feel more confident in your ability to manage, encourage and inspire others!

21 Oct to 22 Oct 2021
9:30 am to 5:00 pm

Price: £895.00 + VAT

17 Nov to 18 Nov 2021
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

8 Dec to 9 Dec 2021
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

12 Jan to 13 Jan 2022
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

7 Feb to 8 Feb 2022
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

14 Mar to 15 Mar 2022
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

All courses are now running Hybrid.
With 6 possible in-person places with the remaining places remote via zoom.

Should you need to you can switch to remote slot at any time.

"Despite my apprehension of having to do this remotely via Zoom, the two trainers did a great job of being informative and keeping it interesting. The interactive element really helped the flow of the days and even though we covered a lot, it never felt overwhelming." Joanne Mellon, UKTV

Line Management Courses Cover

  • The Line Management Role
  • From Managed To Managing
  • Unspoken Responsibilities
  • Increasing Your Confidence
  • Motivating And Inspiring Others
  • Giving Essential Feedback
  • Practising Effective Delegation
  • Feedback To Your Manager
  • Establishing Clear Boundaries
  • Setting And Achieving Goals

Independent Reviews

What our delegates say:

I would like to thank you for your help on the Line Management Course. I really enjoyed it and came away with a lot from it. Having a small class of people was great and you have a good attitude towards conducting your training. Adrian Dyer -Test Team Lead Engineer - BAE Systems Applied Intelligence
I wanted to take this opportunity to say a further enormous thank you for two very stimulating and useful days. You really do offer something special at Impact Factory. I genuinely feel very lucky to have been able to do the course. John Halford - Solicitor / Partner - Bindmans LLP
A Five Star***** Course. I have raved about this course to my company and have encouraged so many of my colleagues to attend! Extremely satisfied and would happily attend courses held by Impact Factory! Christopher Downes - Front of House and Events Supervisor - Universal Music Group

Talk to us about this Line Management Course

If you have any doubts about the suitability of this CPD Accredited Line Management Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

Telephone: +44 (0)20 7226 1877

Listen to Impact Factory Director Jo Ellen Grzyb and Training Consultant Sarah Dawrant

talking about Line Management

Line Management Course

Our popular training for line management course is suitable for newly appointed line managers, and those with experience who want to improve their effectiveness.

It will help you feel more confident in your ability to manage, encourage and inspire others.

This line management training is designed to help you understand and engage with what a line manager is supposed to do.

We'll demonstrate and help you practise tools and techniques that will give you more confidence in your ability to manage others.

Line Management Course Content

Our training in line management is tailored to reflect the needs of each delegate.

We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.

Day one Line Manager Course

What is Line Management

A brief discussion of the line management role to set the scope for the day.

The Line Management Journey

In small groups, delegates will discuss the times and places in their lives when they managed things successfully, and the skills and resources they used.

From Managed to Manager

As a group, delegates offer their thoughts on the differences between being managed and managing.

Stepping Up

What qualities or resources do you need to step up into line management?

Delegates work in pairs to identify and then highlight three qualities they already have and acknowledge their best quality to the room.

Delegates will also identify a key management quality they would like to develop over the two days.

Things They Don't Tell You

Here we take a look at all the things line managers are responsible for, including those that aren't necessarily in the job description!

They include:

  • key performance indicators
  • health and safety
  • quality and environmental responsibility

It's all these extra things that can make promotion to line manager seem more of a curse than a blessing.

Hands-On vs Hands-Off

We look at the spectrum of management styles from micromanaging to being completely hands-free.

We'll examine how to identify the ways in which your team members prefer to be managed.

Response Styles

Different managers respond to similar situations completely differently.

We will explore a variety of ways to respond to your team members to find what’s helpful and what gets in the way of communication.

This is an introduction to Coaching styles that we will explore in-depth on day-two.

Wheel of Empathy

We will look at the verbal and non-verbal clues that help you to read others

We will then practise adapting your own behaviour to help you communicate more effectively.


We will look motivators and what motivates people.

We'll then examine what motivates you and your team members.

Preparation for day-two

Identify a live issue you have which you’d like to explore or one from the past you’d like to revisit and unpick.

Day two Line Manager Course


Delegation is one of the most important aspects of effective line management.

We'll explore how to avoid holding on to familiar work instead of getting to grips with managing.

We'll look at different ways of delegating and understanding the difference between doing it yourself, telling or coaching.

Asking Questions

Part of a managers job is to ask questions, encourage and listen well.

Questions used as part of delegating can range from curiosity to the third degree.

Here you'll practise a range of questioning techniques.

Feedback Finesse

We'll unpick why line managers can avoid giving feedback.

You will learn how to prepare for regular feedback conversations.

Then we will practise with your real-life scenarios to build confidence.

I Noticed That...

We’ll discuss a simple model that pre-empts difficulties and patterns of behaviour.

Blame vs Effect of Behaviour

This exercise shows how you can avoid finger-pointing and blame in order to comprehensively resolve a difficulty.

Deliberate Misunderstanding

This is a fun exercise for dealing with obtuse or difficult people!

It demonstrates how hard it can be to get your point across in the face of other people either misunderstanding you or choosing to make it difficult for you.


Delegates will look at what’s needed to push back when there’s pressure from above and pressure from the team.

Personal Style

You'll be asked to acknowledge what you know you do well and you'll get feedback from your colleagues on your management style and what they think works for you.

Everyone will get handouts to remind them of the coursework, including our memorable visual cue cards.

Ongoing Support

Two weeks after you attend your line management course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Line Management Training in London


Upcoming London Dates

Line Management Course - 2 Day

21 Oct to 22 Oct 2021

Price: £895.00
Prices exclude VAT

Select Places Required

Line Management Course - 2 Day

17 Nov to 18 Nov 2021

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

Line Management Course - 2 Day

8 Dec to 9 Dec 2021

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

Line Management Course - 2 Day

12 Jan to 13 Jan 2022

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

Line Management Course - 2 Day

7 Feb to 8 Feb 2022

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

Line Management Course - 2 Day

14 Mar to 15 Mar 2022

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

The Impact Factory
Line Management Team

Venue: Line Management

This Line Management Course is limited to ten participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.00pm

Standard Cost: £895.00 plus VAT

Book online or call +44 (0)20 7226 1877 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Line Management Course risk-free

We are so confident in our trainers and the quality of our Line Management Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Pay Today Booking Process

  1. You can choose courses that you or your colleagues want to attend by visiting our main Open Courses Page
  2. You can add up to three places per Open Course Date to your online booking
  3. When you are ready to place your booking use the "Complete Booking" button to enter your information. If you are booking on behalf of your organisation you will be prompted to enter your organisations details.
  4. When you are ready to pay click the Pay Now button and you’ll be presented with your payment options - either pay by Card or Pay with PayPal.
  5. Once your payment has been processed we will verify your booking and email you a booking confirmation and receipt for your payment.