Feel more confident in your ability to manage, encourage and inspire others
Our popular line management course is suitable for newly appointed line managers, and those with experience who want to improve their effectiveness.
It will help you feel more confident in your ability to manage, encourage and inspire others.
This line management training is designed to help you understand and engage with what a line manager is supposed to do.
We'll demonstrate and help you practise tools and techniques that will give you more confidence in your ability to manage others.
I would like to thank you for your help on the Line Management Course. I really enjoyed it and came away with a lot from it. Having a small class of people was great and you have a good attitude towards conducting your training. Adrian Dyer -Test Team Lead Engineer - BAE Systems Applied Intelligence
I wanted to take this opportunity to say a further enormous thank you for two very stimulating and useful days. You really do offer something special at Impact Factory. I genuinely feel very lucky to have been able to do the course. John Halford - Solicitor / Partner - Bindmans LLP
A Five Star***** Course. I have raved about this course to my company and have encouraged so many of my colleagues to attend! Extremely satisfied and would happily attend courses held by Impact Factory! Christopher Downes - Front of House and Events Supervisor - Universal Music Group
If you have any doubts about the suitability of this CPD Accredited Line Management Course, for yourself or colleagues, please do not hesitate to call us.
We will put you in touch with one of the our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.
Our line management courses are tailored to reflect the needs of each delegate.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
A brief discussion of the line management role to set the scope for the day.
In small groups, delegates will discuss the times and places in their lives when they managed things successfully, and the skills and resources they used.
As a group, delegates offer their thoughts on the differences between being managed and managing.
What qualities or resources do you need to step up into line management?
Delegates work in pairs to identify and then highlight three qualities they already have and acknowledge their best quality to the room.
Delegates will also identify a key quality they would like to develop over the two days.
Here we take a look at all the things line managers are responsible for, including those that aren't necessarily in the job description!
It's all these extra things that can make promotion to line manager seem more of a curse than a blessing.
We look at the spectrum of management styles from micromanaging to being completely hands-free.
We'll examine how to identify the ways in which your team members prefer to be managed.
Different managers respond to similar situations completely differently.
We will explore a variety of ways to respond to your team members to find what’s helpful and what gets in the way of communication.
This is an introduction to Coaching styles we explore in-depth on day-two.
We will look at the verbal and non-verbal clues that help you to read others
We will then practise adapting your own behaviour to help you communicate more effectively.
We will look motivators and what motivates people.
We'll then examine what motivates you and your team members.
Identify a live issue you have which you’d like to explore or one from the past you’d like to revisit and unpick.
Delegation is one of the most important aspects of effective line management.
We'll explore how to avoid holding on to familiar work instead of getting to grips with managing.
We'll look at different ways of delegating and understanding the difference between doing it yourself, telling or coaching.
Part of a managers job is to ask questions, encourage and listen well.
Questions used as part of delegating can range from curiosity to the third degree.
Here you'll practise a range of questioning techniques.
We'll unpick why line managers can avoid giving feedback.
You will learn how to prepare for regular feedback conversations.
Then we will practise with your real-life scenarios to build confidence.
We’ll discuss a simple model that pre-empts difficulties and patterns of behaviour.
This exercise shows how you can avoid finger-pointing and blame in order to comprehensively resolve a difficulty.
This is a fun exercise for dealing with obtuse or difficult people!
It demonstrates how hard it can be to get your point across in the face of other people either misunderstanding you or choosing to make it difficult for you.
Delegates will look at what’s needed to push back when there’s pressure from above and pressure from the team.
You'll be asked to acknowledge what you know you do well and you'll get feedback from your colleagues on what they think works about you.
Everyone will get handouts to remind them of the coursework, including our memorable visual cue cards.
Two weeks after you attend our lime management course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing:
This Line Management Course is limited to eight participants
Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH
See how to find us for directions, hotels and public transport.
Time: 9.30am to 5.00pm
Standard Cost: £450.00 plus VAT
If you want to book three or more people on to one course, please contact us on 020 7226 1877
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios. Read about Trainer Accreditation
We are so confident in our trainers and the quality of our Line Management Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.