Line Management Course
Our popular training for line management course is suitable for newly appointed line managers, and those with experience who want to improve their effectiveness.
It will help you feel more confident in your ability to manage, encourage and inspire others.
This line management training is designed to help you understand and engage with what a line manager is supposed to do.
We'll demonstrate and help you practise tools and techniques that will give you more confidence in your ability to manage others.
Line Management Course Content
Our training in line management is tailored to reflect the needs of each delegate.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Day one Line Manager Course
What is Line Management
A brief discussion of the line management role to set the scope for the day.
The Line Management Journey
In small groups, delegates will discuss the times and places in their lives when they managed things successfully, and the skills and resources they used.
From Managed to Manager
As a group, delegates offer their thoughts on the differences between being managed and managing.
Stepping Up
What qualities or resources do you need to step up into line management?
Delegates work in pairs to identify and then highlight three qualities they already have and acknowledge their best quality to the room.
Delegates will also identify a key management quality they would like to develop over the two days.
Things They Don't Tell You
Here we take a look at all the things line managers are responsible for, including those that aren't necessarily in the job description!
They include:
- key performance indicators
- health and safety
- quality and environmental responsibility
It's all these extra things that can make promotion to line manager seem more of a curse than a blessing.
Hands-On vs Hands-Off
We look at the spectrum of management styles from micromanaging to being completely hands-free.
We'll examine how to identify the ways in which your team members prefer to be managed.
Response Styles
Different managers respond to similar situations completely differently.
We will explore a variety of ways to respond to your team members to find what’s helpful and what gets in the way of communication.
This is an introduction to Coaching styles that we will explore in-depth on day-two.
Wheel of Empathy
We will look at the verbal and non-verbal clues that help you to read others
We will then practise adapting your own behaviour to help you communicate more effectively.
Motivation
We will look motivators and what motivates people.
We'll then examine what motivates you and your team members.
Preparation for day-two
Identify a live issue you have which you’d like to explore or one from the past you’d like to revisit and unpick.
Day two Line Manager Course
Delegation
Delegation is one of the most important aspects of effective line management.
We'll explore how to avoid holding on to familiar work instead of getting to grips with managing.
We'll look at different ways of delegating and understanding the difference between doing it yourself, telling or coaching.
Asking Questions
Part of a managers job is to ask questions, encourage and listen well.
Questions used as part of delegating can range from curiosity to the third degree.
Here you'll practise a range of questioning techniques.
Feedback Finesse
We'll unpick why line managers can avoid giving feedback.
You will learn how to prepare for regular feedback conversations.
Then we will practise with your real-life scenarios to build confidence.
I Noticed That...
We’ll discuss a simple model that pre-empts difficulties and patterns of behaviour.
Blame vs Effect of Behaviour
This exercise shows how you can avoid finger-pointing and blame in order to comprehensively resolve a difficulty.
Deliberate Misunderstanding
This is a fun exercise for dealing with obtuse or difficult people!
It demonstrates how hard it can be to get your point across in the face of other people either misunderstanding you or choosing to make it difficult for you.
Pushback
Delegates will look at what’s needed to push back when there’s pressure from above and pressure from the team.
Personal Style
You'll be asked to acknowledge what you know you do well and you'll get feedback from your colleagues on your management style and what they think works for you.
Everyone will get handouts to remind them of the coursework, including our memorable visual cue cards.
Ongoing Support
Two weeks after you attend your line management course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing:
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
Line Management Training in London
