Managing Conflict

Conflict Management Skillsconflict management

Managing Conflict

Of all the issues that people tend to avoid, managing conflict ranks at the top of the list, along with public speaking and swimming with sharks.

Most people see conflict as indicative of a problem.

Disagreement feels uncomfortable and threatening.

When there's no open conflict we can carry on as though things are all right even if, really, we know they aren't. If you ask people what the purpose of conflict is you'll get all variety of answers:

  • To get your point of view across
  • To win
  • To gain power
  • To let other people know they're wrong
  • To fight for autonomy.

Let's face it, most conflict is about winning and losing - getting your way at the expense of someone else.

On the other hand, if you're someone who really hates conflict, you might even say that it isn't really necessary because it causes more upset and problems than it solves. However, there is one main reason to engage in conflict, and that's to reach a resolution.

Without resolution, conflict merely becomes an opportunity to recycle old arguments, disagreements and opinions: nothing moves forward, feelings get stirred up and reinforced. Managing Conflict can actually be exciting and rewarding.

It can be a chance to get to the heart of a problem, rather than only focusing on the surface or obvious issues.

Most conflicts have core causes and once those are addressed, conflict becomes an option to choose rather than run away from.

Conflict Management Training

Impact Factory runs

Open Conflict Management Courses

Tailored Conflict Management Training

and personalised

One-to-One Conflict Management Coaching

for anyone who wants to improve the way they

Manage Conflict

Chailey Heritage Foundation - Conflict Management Course

"I never imagined that a one-day training course could be so engaging and beneficial. I now have a clear understanding of what Conflict Management means and have already begun to put the tools to effective use." Susan Duke - Placement Manager - Chailey Heritage Foundation

"I never imagined that a one-day training course could be so engaging and beneficial. I now have a clear understanding of what Conflict Management means and have already begun to put the tools to effective use." Susan Duke - Placement Manager - Chailey Heritage Foundation

National Housing Federation - Conflict Management Course

“ I thoroughly enjoyed the course and have most definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come again!” Lucy McCrindle - Conference Organiser - National Housing Federation

“ I thoroughly enjoyed the course and have most definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come again!” Lucy McCrindle - Conference Organiser - National Housing Federation

Transport for London - Conflict Management Course

"I would like to say thank you for a wonderful course with excellent tutors and also a fab group. I generally liked the course and you really did make a difference." Adrian Williams - Senior Cost and Planning Analyst - Transport for London

"I would like to say thank you for a wonderful course with excellent tutors and also a fab group. I generally liked the course and you really did make a difference." Adrian Williams - Senior Cost and Planning Analyst - Transport for London

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