Conflict Management

Conflict Managementconflict management

Are you or anyone you know good at conflict management?

We mean really good.

You know:

able to enter into difficult discussions

confront tricky situations and people

ameliorate tensions between others

mediate, arbitrate and otherwise achieve resolution

even create conflict to get stuff out on the table

Well we think those are the people who should be getting the Nobel Peace Prize for handling the every day tough stuff that other people shy away from.

Shy away from!

Actually, most people avoid conflict like the proverbial plague (we'd even venture to say that given the option of conflict or plague some might even debate with themselves for a minute!).

Ok, seriously folks, conflict management is hard.

You don't know what's going to happen.

Well, we can tell you what's going to happen.

People might: cry, get angry, stomp out, accuse you, get defensive, blame others.

Most importantly, what will happen is that you will have a whole lot of uncomfortable feelings sloshing around inside you, and most of us don't like uncomfortable feelings.

We want everything to be 'nice' and pleasant; for people to get on with us and each other; for everything to run smoothly.

So what do we do?

We don't do anything and hope it all goes away all by itself.

Does it ever!

When conflict isn't dealt with it festers, it creates bad feelings, it escalates, it gets blown out of proportion, it creates gossip and rumour, it creates pretending and making things up that you never know are real or not and finally, when conflict isn't dealt with it takes on a life of its own and soon it's controlling you instead of you controlling it.

Getting over the fear of Conflict Management

Ever hear about that book, 'Feel the Fear and Do It Anyway'?

Conflict Management is about having those uncomfortable feelings and doing it anyway.

Dealing with conflict is a bit like going to the dentist: you hate the idea of it, you wait forever to make the appointment and you are sooo relieved when it's over and most of the time, it wasn't so bad after all.

Conflict is actually good - just like getting your teeth cleaned.

We've said before and we'll say it again: the purpose of conflict is to arrive at a resolution.

The only way you can achieve resolution is if you get everything out in the open and muck about with it.

Leaving it alone will get you exactly nowhere.

If you avoid conflict management it will eventually bite you in the bum.

Conflict Management Training

Impact Factory runs

Open Conflict Management Courses

Tailored Conflict Management Training

and personalised

One-to-One Conflict Management Coaching

for anyone who wants to improve the way they

Handle Conflict


Chailey Heritage Foundation - Conflict Management Course

"I never imagined that a one-day training course could be so engaging and beneficial. I now have a clear understanding of what Conflict Management means and have already begun to put the tools to effective use."
Susan Duke - Placement Manager - Chailey Heritage Foundation

National Housing Federation - Conflict Management Course

“ I thoroughly enjoyed the course and have most definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come again!”
Lucy McCrindle - Conference Organiser - National Housing Federation

Transport for London - Conflict Management Course

"I would like to say thank you for a wonderful course with excellent tutors and also a fab group. I generally liked the course and you really did make a difference."
Adrian Williams - Senior Cost and Planning Analyst - Transport for London

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The team:

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

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