Communication Skills - Mis-communication is Normal

Communication Skills

Mis-communication is the normcommunication skills training

Any work that tries to help people become better communicators, has to start from the view that 'mis' communication is normal.

Just using the spoken word, look at the process that we go through to pass a simple idea from one person to another.

First I have a thought, which I frame using my view of the world.

I translate that thought into language; I then translate that language into a series of sound waves using my vocal cords.

These sound waves travel through the air until they hit your eardrum, you then translate those sounds into recognisable symbols (words) which you interpret using a similar, but not identical language into an idea which you frame using your view of the world.


That it happens at all is a miracle.

That it often happens so poorly is hardly surprising.

So you see if we start with the idea that mis-communication is normal, then we stand a far greater chance of making communication work.

The usual case with communication skills is that most people assume that they make themselves clear and are easy to understand so if there's a problem, it's with the other guy, not us.

Sort of like driving a car: we're always the good, safe, careful driver; it's the other guy who's at fault.

Given the fact that the act of communicating is such a complex procedure with all sorts of hidden traps to get you into trouble, it's rather a miracle that communication happens at all!

Think of how many times you've said, or heard others say:

"But I thought you meant...."


"I assumed you were talking about...."


"No, you've completely misunderstood what I was saying."

These little phrases come out of our mouths daily.

Communication Skills sometimes requires really hard work

We're so used to saying them we don't think about the wider implications: that communication skills sometimes require really hard work, we need communication skills training to make ourselves clear and to get ourselves understood by others.

Even the words on this page: we're assuming that you're reading and interpreting them with the same meaning as they were written.

We can't be completely sure of that though.

What we can do is to take responsibility for making our words as clear as possible.

Communicating when it really matters - with colleagues, at meetings, during disagreements, at negotiations - requires skill, thoughtfulness and an ability to take responsibility for others' understanding.

Communication Skills are not something that should be left to chance.

Read more about Impact Factory's Communication Skills  Training in London


Communication Skills Training

Impact Factory runs

Open Communication Skills Courses

Tailored Communication Skills Training

Five Day Communicate With Impact Workshops


personalised One-to-One Communication Coaching

for anyone who is interested in

Communication Skills Issues


Eversholt Rail Group - Communication Skills Course - 2 Day

“The course was excellent. The structure and teaching methods really worked well. Unlike other courses, I feel that I've instantly learned some tools that improve my confidence in communication!”
Nicholas Faulkner - Engineer - Eversholt Rail Group

Global Innovation Fund - Communication Skills Course - 2 Day

"I found the course incredibly helpful for practicing new communication techniques.  It's all well and good to understand the theory of communication - but the hard bit is really in putting the theory into practice."
Isabella - Associate - Global Innovation Fund

Virtual IT - Communication Skills Course - 2 Day

“10 out of 10. I had a great couple of days on the Communications Course with Dom and Naina. I found it really insightful and have since been putting the course content into practice".
David Lomax - Account Manager - Virtual IT

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Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

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