Communication is Needed at Each and Every Level

Communication Skills

Communication means the exchange of information and ideas.

It acts as the nervous system of any business organisation, which means transmitting data from one organisation to another, one person to another or a combination of both.

It is a two-way process.

Sender Message Receiver

This model shows how the communication process works.

There are different types or ways of communication: formal, informal, internal, external, verbal, written, diagonal, vertical, visual, non-verbal, upward and downward.

In a small business, there is less number of employees working in it, which makes possible for the employer to talk directly with them and this type of communication is known as informal communication.

Formal Communication

When the message is transmitted via official channels, this type of communication is known as formal communication.

The different ways through which internal communication becomes possible are statements, news-sheets; fax machines, mails, telephone, memorandum, computers etc.

Verbal Communication

Verbal communication means talking directly with each other.

It includes face-to-face communication, telephone etc.

Non-Verbal Communication

Non-verbal communication means when we use different signs or body language to express our views.

When a message is in written form, it is known as written communication for e.g. letters, e-mail etc.

There is a need for communication at each and every place whether it is an office, home, school, college and any other.

Communication Systems

The various communication systems, which makes communication possible include: people-to-people communication, people-to-machines communication, machine-to-people communication and machine-to-machine communication.

Communication plays a key role in all types of managerial functions.

If there is proper flow of communication, the employer is able to coordinate and control the activities of its employees.

Communication helps individuals to know what is expected of them.

Barriers to Communication

There are certain barriers to communication, which creates a problem in the proper understanding of a message.

Some of the barriers include the inappropriate selection of words or language, misunderstanding of body language, noise pollution, recipient distortion, perceptual biases, cultural differences etc.

This article was contributed by Sumit Sehghal.

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