Body Language - Cluster of Behaviours

Body Language - Cluster of Behaviourscommunication skills course cpd accredited

Words only make up a small amount of the meaning of your message; non-verbal communication plays a huge role in our reading of what you are saying.

How often have you said to someone "how are you" to be met with "I'm fine" when everything about their body language and voice tells you that they are far from fine.

On occasions like this, where what someone is saying doesn't match how they are saying it, our brains will believe the non-verbal signals rather than the words.

After all, we were reading these long before we started using language when we were running around chasing sabre tooth tigers.

When trying to read people's body language it's important not to get hooked up on one thing.

Like if someone has their arms crossed then they are being defensive.

In reality, they may be cold, comfortable like that, hiding a stain on their shirt, whatever!

What you need to be aware of is a cluster of behaviours, which can help you, read a situation.

This is not hard.

Mostly it means practising not going with your first thought or knee-jerk reaction.

Perhaps by using a follow-up question.

"How are you?"

"I'm fine"

"Anything going on for you at the moment?"


Also, you can look out for congruent behaviour, where the behaviour seems in line with the language.

Only when it seems out of sync should you be concerned about anything being wrong.


By Sara Jordan


Communication Skills Training

Impact Factory runs

Open Communication Skills Courses

Tailored Communication Skills Training

and personalised

One-to-One Executive Coaching

for anyone who wants to improve their

Communication Skills

Eversholt Rail Group - Communication Skills Course - 2 Day

“The course was excellent. The structure and teaching methods really worked well. Unlike other courses, I feel that I've instantly learned some tools that improve my confidence in communication!”
Nicholas Faulkner - Engineer - Eversholt Rail Group

Global Innovation Fund - Communication Skills Course - 2 Day

"I found the course incredibly helpful for practicing new communication techniques.  It's all well and good to understand the theory of communication - but the hard bit is really in putting the theory into practice."
Isabella - Associate - Global Innovation Fund

Virtual IT - Communication Skills Course - 2 Day

“10 out of 10. I had a great couple of days on the Communications Course with Dom and Naina. I found it really insightful and have since been putting the course content into practice".
David Lomax - Account Manager - Virtual IT

FreePhoneFreephone: 0808 1234 909

The team:

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)