Master the skills required to influence and negotiate like a professional
Our influence and negotiation skills course will improve your ability to influence and negotiate.
We will expand your capacity to influence internally as well as externally and to deal with tricky negotiations.
Our skills exercises will give you the opportunity to practise a variety of tools and techniques to see what works and what best suits your personal style.
Two days allows plenty of time to cover all the material and then have lots of time to practice.
- What does influence mean?
- Expanding your sphere of influence
- Compensation rather than compromise
- Personal negotiation strategy
- Influencing techniques
- Making impactful briefings
- Creating the right first impression
- Using pressure rather than coercion
- Seeing the other point of view
- Using status to stay in charge
- Knowing what to give away
- Influencing skills exercises
- Creating a circle of champions
- Understanding group dynamics
- Giving positive feedback
- Making "weaknesses" work for you
What Our Delegates Say:
"Great course. The trainers were amazingly knowledgeable and insightful and complement each other. I really enjoyed the dynamic of the lovely people I met".
Karen Nicholson - Group Communication Investment Manager - Grand Union Housing
"Thank you. I can indeed confirm I have used the tools taught in the course since! They have been very useful. It was a very good two days."
Oliver Sweeney - In-House Counsel - PhonepayPlus Ltd
"I was able to understand that not all people work the same as I do, and to go into a conversation/meeting etc knowing my audience a little better and adapting my communication to suit them!"
Emma Bowdrey - UK E-Commerce Business Development Manager - Tech Data Limited
We tailor all our courses to reflect the needs of the delegates on the day.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Introduction by Impact Factory on our style of working.
Here you will be asked why you came and what you would like from the day.
This will enable your trainers to shape the workshop to your specific needs.
Setting the Scene
- Who do you have to influence?
- Where and with whom do you have to negotiate?
- What currently happens?
Building on your preparation, delegates define influencing in small groups.
This moves into a discussion on how people are influenced.
Types of Influencing and Negotiation
A very brief look at different influencing arenas and types of negotiations people may find themselves in.
The Drawing Game
A pairs exercise that highlights exactly how hard it can be to influence another person…
What skills and qualities does a good influencer need?
How can we use aspects of the dynamics of communication to increase the choices people have around influencing?
Here we will also introduce the idea of covert vs overt influencing and negotiation.
The View from the Other Side
Not everyone sees things the way you do.
Not only does everyone see it differently, they think their view is the right one.
The first real influencing skill is being able to see a problem from someone else's vantage point and deal with it from that place.
Seeing the situation from their point of view and working from there to influence them is much quicker than trying to convince the other person of your view.
This simple listening and responding exercise can have a powerful outcome.
We examine the use of agreement, but not compromise, to diffuse conflict and 'charged' situations, and to move things forward.
This exercise builds on the View from the Other Side work.
Influence By Numbers
This is quite simply the best exercise we have ever created where we look at what we call 'situational status' rather than hierarchical status.
We demonstrate how to deliberately raise and lower your status to stay in charge of and/or to influence a situation.
This can affect the outcome of conversations, meetings and negotiations, whether face to face or on the phone.
30 Second Influencer
This is a model which gets a message over clearly and concisely and is particularly useful if there is the tendency to increase the number of words as the level of personal discomfort increases.
We will help you identify your own influencing strengths and qualities.
Then you will get positive feedback from your fellow participants on what they perceive as your strengths and /or what they have seen you do that works for you.
Here we will look at situations delegates have encountered.
We will look at how they could have got to a different, more satisfactory outcome.
Review of day one
We start with a review of the takeouts from day one
Getting better outcomes
Next are a series of exercises designed to help ensure better outcomes
I Noticed That...
A simple model that's useful in trying to pre-empt difficulties or bring a tricky situation to someone's attention in a neutral, non-judgemental way.
Blame vs Effect
We look at two approaches and the knee-jerk reactions that are commonly caused by blame.
Concentrating on the effect of something that has (or hasn't) been done can avoid this, and so allow situations to move forward.
This is a quick exercise that looks at how changing your attitude can have a significant impact on how people respond to you.
The Art of Effective Messages
Here we look at delivering effective messages and at taking charge of the influencing arena by communicating clear surface and underlying messages.
On flip charts, each person to list what rules they follow.
- Which work best?
- Which could actually get in the way? Why?
- Where do you consider yourself weak or vulnerable when negotiating?
Outline a personal negotiating strategy that will maximise your effectiveness as a negotiator.
Negotiation Set Piece
This is a chance to practice negotiating in a stop-start fashion
Establishing Scenarios / Situations
Delegates will now start to focus on their own specific situations.
Here we explore a variety of negotiation techniques to suit individual styles and situations.
Here we work on the personality or social styles that you find difficult to influence or negotiate with.
We will look at your individual situations and give you the opportunity to practise all the techniques covered in the day.
Personal Take Out
Each person will have an opportunity to say:
- What they are taking away from the course
- What specifically they know they will use
- Where they will practise
We will give out Impact Factory documents to support the course.
You'll get copies relevant handouts to remind you of the coursework.
Two weeks after the influencing and negotiation course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
Influencing and Negotiating Course
Book this course
Freephone: 0808 1234 909
The Influencing and Negotiation - Impact Factory team:
- Kate ArneilKate is involved with Performance Management, Conflict Management, Presentation and Communication Skills Training.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Sarah DawrantSarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
- Simon WestwoodSimon brings more than 15 years of global corporate experience to his role as a trainer – but that's only the beginning!
Attend this Influence and Negotiations Course risk-free
We are so confident in our trainers and the quality of our Influence and Negotiations Course that we guarantee it will make an impact.
If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.