Customer Service Training

Customer Service

Give good Customer Service. Couldn't be simpler right?

So why is it that so many of us complain about bad customer service?

Well it's not because there are so many organisations out there who just don't care (they won't be around for very long), most organisations strive for good service.

So it must be us. We just love to complain about how bad it was. We love to quvetch, to moan, to embellish a good 'bad service' story.

So what to do?

We're already doing all we can about the actual service, but every now and then things will go wrong.

So all that's left is the attitude of the people delivering that service.

If we can get our people to help a dissatisfied customer feel better, our customer service record will improve dramatically.

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Maya Angelou

Just think if we could make the punch line of that 'appalling service' story all about how well things turned out?

Never let an untrained employee have customer contact.

Your employees represent you, your company, and your brand. Working with customers is the most important thing they will do. Give them the tools necessary by giving them adequate training to handle customers.

Customer Service Training Options

You or your employees can attend a

Customer Service Open Course

Tailored Customer Service Training

You can have a

Customer Service Programme

Tailored to your needs

Licensed Accredited Customer Service Training

You can have a Customer Service Programme designed specifically for you, then select, train and accredit your trainers or managers to deliver a Licensed Accredited Training Programme in-house.


To find out more

Call us on:                                 +44 (0)20 7226 1877

Freephone:                                0808 1234 909

Or email:                          


Customer Service Training


FreePhoneFreephone: 0808 1234 909

Impact Factory Brochures

communication skills training brochure


The Customer Service Team


Talk to us about Customer Service Training

If you want to know more about our customer service training and its suitability for you or your company call us on:

Freephone Impact FactoryFreephone: 0808 1234 909

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Customer Service Training Formats

Our Customer Service Training comes in many formats from one-to-one and open courses, through to fully tailored company wide programmes.

We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in Islington.

Customer Service Training Accreditation

Customer service Trainer Accreditation

To ensure that the customer service training we provide is of the highest quality, offering the best professional tuition possible, all our Customer Service Trainers are evaluated and accredited.

Our Customer Service Training is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.



This price is only available if you are paying by card or transfer at the time of booking.

If you wish to pay by Invoice you will be charged the full price.