Conflict Management Training

Conflict Management and Difficult People

'Yes, but not today' is how people usually feel about conflict management.conflict management training

Not surprisingly we all feel that we need to prepare to manage conflict or people who we find difficult.

Most people see conflict as indicative of a problem.

Disagreement feels uncomfortable and threatening.

When there's no open conflict we can carry on as though things are all right even if we know they aren't.

The main reason to engage in conflict is to reach a resolution.

Without resolution, conflict merely becomes an opportunity to recycle old arguments and disagreements.

Conflict Resolution

With resolution, conflict can be rewarding and exciting and can move things forward.

Conflict Management and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it.

Just about every company in the world has, on occasion, a problem with conflict among its people, or conflict that its people have to deal with externally.

Indeed, there are many companies where conflict arises a lot.

Your company may need people to get on with each other better and not get bogged down in arguments and tensions that disrupt the flow of work.

You may simply need some of your staff to be able to manage conflict with more panache, or even instigate conflict management if necessary.

Really Difficult People

Some areas of your company may have to deal with really difficult people both internally and externally:

Tricky suppliers

Others who let you down and give you a briefcase full of excuses

Outright nasties who make people's lives a misery

Although not every conflict has an easy-to-achieve resolution, most do, it's just that in our experience, people are more adept at avoiding conflict than seeing what needs to be done to resolve it.

Our Conflict Management Training will give your people usable, relevant and confidence building tools to help them handle this difficult arena more effectively.

Our Conflict Management Skills Training can be tailored as an in-house programme to address workplace conflict issues within your own company.

To find out more call us on:

+44 (0)20 7226 1877

(Click here to send individuals on our Open Conflict Management Course)

Conflict Management Training

Talk to us about
Conflict Management Training

If you want to know more about our Conflict Management Training and its suitability for you or your company call us on:

Freephone: 0808 1234 909

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

The Impact Factory
Conflict Management Training Team

Communication with Impact TrainerKatherine Grice
Katherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
Impact Factory Training ConsultantMaria Peters
Maria has a real talent for transforming complex learning concepts into exciting educational experiences.
Impact Factory Training ConsultantSarah Dawrant
Sarah has warmth, humour, a quick mind and unlimited passion to help people develop by stretching their comfort zones.
Sheila Neville - Impact Factory Training ConsultantSheila Neville
'I am both pleased and proud to be involved with a company delivering high-quality training to people who intend to achieve above and beyond their existing capabilities.'
Impact Factory Training ConsultantTom Bodell
Tom's expertise is in Presentation Skills, Communication Skills and Storytelling. He also has a fondness for Time Management.