Mytime Active is a social enterprise on a mission to improve wellbeing.
They help everyone get more out of life by moving more, eating better,
feeling positive and making new friends.
Founded in 2004, they operate in the Midlands, the South Coast, Bromley and
London and they run leisure facilities, golf clubs and provide preventative
health services for 25.000 members across these three regions. Their golf
and leisure facilities are social hubs that make a positive impact not just
on the people attending their programmes but also across the communities
where they operate.
The majority of the 1300 employees at Mytime Active are in contact with a
very diverse clientele. They have rewarding but also highly demanding roles
to make sure that they cater, care and provide the best service to all
their customers, helping them live healthier lifestyles while keeping them
safe. With a very operational mindset, they need to be capable of making
people feel at ease to encourage them to use the sports premises and keep
them active, dynamic and participative.
The Health Services works in a very fast-paced environment as they need to
deliver a world-class public health service to prove to their Commission
Organisations that they are doing the right thing. With high satisfaction
targets to meet, they need to show that they can manage pressure and
success in equal measure.
Susan Gayton, Workforce Development Lead, wanted to find the perfect
trainer consultant to deliver their training programmes as their employees
are very operational and they need short and snappy advice to get the
message across to accelerate behavioural change.
Mytime Active started working with Impact Factory in 2016 with a programme
to identify their core values to understand what the organisation stands
for. These values were fully weaved into a bespoke Customer Service
programme. Susan was especially impressed with the dynamic, interactive and
experiential training delivery we provide that puts the emphasis on the
Our core philosophy of helping people make the smallest change for the
biggest impact was perfect for the delegates who were able to take away
personalised tools and use them straight away. These tools helped to make
their daily jobs more enjoyable and efficient when facing clients.
To make sure that the learning was embedded across the organisation, Mytime
Active and Impact Factory ran a debrief session to recap on the
measurables: managers were fully aware of the importance of helping their
teams to apply new behavioural changes and ensure that they had the tools
needed to accomplish their behavioural shift. It was an end-to-end process
with great results.
Later in 2016, another programme was delivered to support their Health
Services and assist their Regional and Service Managers in Birmingham and
London to improve their resilience with a tailored programme: Manage
The workshop objectives were designed to help managers recognise times of
pressure and to create personalised coping mechanisms. The team learned how
to thrive under pressure and also to support each other across the
Department, making them stronger and more resilient.
In 2019, Mytime Active came back for Managing Difficult Conversations
programme to upskill General Managers, Centre Managers and Assistant
Regional Managers to help them deal with people orientated problems.
The main objectives of this programme were to provide these managers with a
deeper awareness of their strengths to increase their confidence and the
risks of avoiding difficult conversations while broadening their
The feedback from the attendees of all programmes has been fantastic, with
more than 300 delegates attending almost 40 workshops across the country.
The investment in training has been the biggest at Mytime Active and the
satisfaction and learning experience of the delegates has been truly
People are asking for more training from Impact Factory to be delivered.
Old members of the staff are talking about the programmes to new members of
the organisation; talking about behavioural change embedment!
"Impact Factory is our training consultant of choice. Not just because
of their unique practical and fully experiential way of delivering
training which is the most effective I have ever experienced in my
career, but because they dedicate time to listen to understand our
requirements and our values and make them part of the programme. Every
workshop is tailored to the people in the room on the day of the
training. That's what makes them unique, a gem in the training
Susan Gayton – Workforce Development Lead – Mytime Active.
"Working with Mytime Active is always rewarding. We love the social
aspect of the work they do and how committed they are to support and
develop their people. They are also great fun and always keen to apply
their new tools in their everyday lives."
Tina Lamb – Senior Trainer – Impact Factory