Train the Trainer Programme - Paprika


Paprika Software sell and then they train the users on software they have installed.

They came to Impact Factory looking for the sort of training that would not only help build business relationships but also help them upskill their clients.

The team consisted of 9 facilitators of varying degrees of experience all of whom had been tasked with meeting this challenge.

Could we help them?

Well of course we could.

Train the Trainer is what we do best.

The training that Paprika delivers happens in stages, the trickiest stage being that of the Account Handlers.

This is where a good relationship can ensure future business. 

Then there are the challenges in terms of the geography and logistics of the training.

As this is IT training there are mixed levels of engagement from clients using the software.

This can be due to work pressures, seniority, willingness and motivation to engage; any number of things that go to make up a disparate group.

Over the two days, keys areas looked at:

  • Understanding how much you are able to change within the Paprika boundaries

  • Looking at the geography of the training

  • Looking for ways not to use powerpoint

  • Techniques to handle “difficult” people

  • Looking at how to make training interactive

A double benefit of this training was the time and support the 9 facilitators were able to give each other.

This was something that was of such benefit to the team that they are looking to continue meeting after the training has finished.

A final key outcome of the programme was a list of recommendations which have been sent to key people within Paprika.

The feedback?

Very positive.

If you would like to talk to us about a

Train the Trainer Programme

or any of the other

professional personal development work

we do, call us on

+44 (0)20 7226 1877

or e-mail us at


FreePhoneFreephone: 0808 1234 909

The team:

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)