Paprika Software sell and then they train the users on software they have installed.
They came to Impact Factory looking for the sort of training that would not only help build business relationships, but also help them upskill their clients.
The team consisted of 9 facilitators of varying degrees of experience all of whom had been tasked with meeting this challenge.
Could we help them?
Well of coursewe could. Train the Trainer is what we do best.
The training that Paprika delivers happens in stages, the trickiest stage being that of the Account Handlers. This is where a good relationship can ensure future business.
Then there are the challenges in terms of the geography and logistiocs of the training. As this is IT training there are mixed levels of engagement from clients using the software. This can be due to work pressures, seniority, willingness and motivation to engage; any number of things that go to make up a disparate group.
Over the two days, keys areas looked at:
Understanding how much you are able to change within the Paprika boundaries
Looking at the georgraphy of the training
Looking at ways not to use powerpoint
Techniques to handle “difficult” people
Looking at how to make training interactive
A double benfit of this training was the time and support the 9 facilitators were able to give each other. This was something that was of such benefit to the team that they are looking to continue meeeting after the training has finished.
A final key outcome of the programme was a list of recommendations which have been sent to key people within Paprika.
The feedback? Very positive.
If you would like to talk to us about a
or any of the other
professional personal development work
we do, call us on
+44 (0)20 7226 1877
or e-mail us at
Freephone: 0808 1234 909
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This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.