Business Relationship Management Training

We are currently running training both remotely using Zoom and we are introducing some in-person training at Impact Factory from September onwards

You can expect the same high-quality interactive delivery with two trainers and the content tightly crafted to your needs.


Relationship Building

Relationship building is all about the fact that it's 'you they buy' at a gut level.

Clearly, they are interested in what your company has to offer or you wouldn't be having meetings with them in the first place, but for the duration of those meetings, you are the company.

"It's you they buy"

Business Relationships

Our Business Relationship Management Programmes focus on the relationship-building skills needed to establish strong and lasting connections with your clients, suppliers and stakeholders.

Business Relationship Skills

Your organisation may have people who have to do more than present what your company has to offer to prospective clients.

They may have to build the kind of long-term business relationships that ensure your company is well-trusted, which in turn ensures steady business.

You may have technical experts who are brilliant within their own field, but lose confidence when having to create better business relationships and fall back on their expertise (thus potentially boring the client and dazzling them with too many facts and figures).

Client Confidence

Gaining clients' confidence and trust in you and your company is key to developing good business relationships.

Too often, consultants, salespeople or other company representatives go into meetings like 'gangbusters' deluging clients (or potential clients) with too much information and barely drawing breath.

This means that it's less about your product and a whole lot more about how you connect and engage with your client.

Engendering Trust

You need to be a 'safe pair of hands' and at the same time have the skills to engender trust, understand your client's needs and get under the skin of what is going on their company.

Equally important, is the ability to 'suss out' unspoken agendas and to deliver messages the client may not want to hear.

What we mean here is that often a client thinks they know what they want and once you dig around a bit you realise that they need something quite different or in addition to.

Gathering Information

On the other hand, sometimes clients can be a bit vague and only have a general idea of what they want, so part of business relationship building is to tease out needed information without giving them the third degree.

Whether it's a 'beauty parade', a tender presentation, an informal meeting or a straightforward pitch for business, the better your Business Relationship Building Skills, the better your chances are of convincing them to 'buy you'.

If you need your people to win more business by creating stronger face-to-face relationships, talk to us about a Tailored Business Relationship Management programme.

To find out more call us on:

+44 (0)20 7226 1877

Or you can email us at:

Enquiries@impactfactory.com

Business Relationship Training

Talk to us about
Business Relationship Management Training

If you want to know more about our Business Relationship Management Training and its suitability for you or your company call us on:

+44 (0)20 7226 1877

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation