Building Resilience Training Course - One Day

Resilience Training - Identify your strengths and develop the ability to bounce back from adversity

“Our greatest glory is not in never falling but in rising every time we fall”.

Building Resilience Course

Upcoming Dates

29 Nov 2022
10:00 am to 5:00 pm

Price: £495.00 + VAT
Pay Today Price: £445.50 + VAT

15 Feb 2023
10:00 am to 5:00 pm

Price: £495.00 + VAT
Pay Today Price: £396.00 + VAT

All courses are now running Hybrid.
With 6 possible in-person places with the remaining places remote via zoom.

Should you need to you can switch to remote slot at any time.

Building Resilience Courses Cover

  • Understanding Resilience
  • What Supports It
  • What Undermines It
  • Identify Strengths
  • Changing Default Behaviours
  • What Happens Under Pressure
  • To Build Confidence
  • Tools That Build Resilience
  • To Have Fun!

Independent Reviews

What our delegates say:

Highly recommend. This was a fantastic course and I came away feeling so much more knowledgeable about this topic. Neil Wainwright-Farrar (Assoc CIPD) - Learning & Development Manager - Clarity
It was a special day - Excellent trainers, friendly approach and the content was tailored to suit the needs of the delegates on the day which made it very meaningful. THE BEST training course I've EVER attended! Wendy Neighbour - R&D Operations Manager - Deb Group
Useful strategies & techniques presented in an engaging & relatable manner. The instructors were very knowledgeable and kept everyone involved through physical activities and group work. There is a fantastic level of support following the completion of the course, with resources available through a website and emails from the instructors. Ian Culton - Business Analyst IT Services - West Sussex Council

Talk to us about this Building Resilience Course

If you have any doubts about the suitability of this CPD Accredited Building Resilience Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

Telephone: +44 (0)20 7226 1877

Listen to Impact Factory Director Jo Ellen Grzyb and Training Consultant Paul Hughes

talking about Resilience

Building Resilience Course

Resilience is the ability to bounce back from adversity.

In our building resilience course, you will look at where you already feel resilient and the circumstances that can undermine your resilience.

We will look at patterns, default behaviours, emotional reactions and expectations.

There will be practical, do-able tools and techniques that will help you to build your resilience.

Building Resilience Course Contents

This resilience training course is tailored to reflect the needs of the delegates on the day.

We will include many of the exercises listed below and any additional material that the trainers feel is relevant.


This is a day that raises awareness of what resilience is, what builds and breaks it and what your default resilience strategies might be.

The day will focus on tools and techniques to help you build resilience.

It’s also an acknowledgement that resilience is a bit of a moveable feast – our ability to cope goes up and down depending upon a whole range of things: what else might be going on, who else is involved, what actually has happened, whether you or someone else got up on the wrong side of the bed.

We will look at patterns, default behaviour, emotional reactions, expectations and pay particular attention to how anyone can make things worse in terms of eroding their resilience by spending too much time and energy being distressed with the distress.

By adding to your resilience ‘toolkit’ you will have a lot more to call upon when the going gets rough.

Delegate Input

You'll have the opportunity to say why you've come and what you would like from the day.

This will help your trainers shape the day to your specific needs.


Everyone comes to training with a lot of other things on their mind.

Our icebreaker is intended to energise and enable the delegates to get to know one another slightly better.

Our energisers are dynamic yet never put anyone on the spot.

The Ladder to Nowhere

As a prelude to the day, we have a quick-paced exercise that looks at how quickly our thoughts can escalate a difficult situation into a catastrophe.

What is Resilience?

In two groups, you will be asked to define the term what is resilience?

We’ll also discuss the associated behaviours and emotions that can accompany resilience.

A model of resilience and what contributes to our natural capabilities will be offered.

We emphasise that resilience is a capacity that can be developed – from any starting point.

Buffer to Stress

Here we look at a number of issues to do with stress including:

  • Good and Bad Stress
  • Tipping Points
  • Building in Time Outs for recovery

Personal Resilience

Everyone has a time in which they managed under adversity.

You will be asked to identify what strategies/tools/support enabled you to be resilient in a specific situation.

This will raise awareness of your default patterns and existing tools.

Resilience Cycle

Obviously, everyone deals with resilience differently.

However, we do know that there are common themes and behaviours that we believe can help develop and strengthen resilience.

The Cycle:

Something Happens! → First Reactions (primitive brain usually kicks in here) →

Thought Gathering → Second Reactions → Stepping Away and Gaining

Perspective → Getting Support → Solution Finding

What Builds Resilience?

The following factors have been identified by Carol Pemberton as supporting / building resilience:

  • Emotional Control
  • Making Meaning
  • Proactivity
  • Realistic Positivity
  • Elasticity
  • Support
  • Solution Finding
  • Self-Belief

What Else Contributes?

In addition, there are a few more elements that contribute to building resilience:

  • Humour
  • Acceptance
  • Seeing the bigger picture
  • Gaining perspective
  • Creating a support network
  • Knowing how to self-protect

What Breaks Resilience?

In turn, there are many factors that can undermine people’s resilience.

Of course, it’s individual, but at some point, most people will have encountered the following:

  • Overload – too much to do in too little time
  • Your own mistakes
  • Someone else’s mistakes
  • Unanticipated bad news
  • Difficult managers, colleagues, etc.
  • Unresolved conflict
  • Sustained criticism
  • Emotional or physical shocks
  • When things don’t go according to plan

The Undermining Voice

Everyone has a niggling voice that can make us question our resilience.

Here you'll identify your undermining voice and look at how to combat it.

Tool Kit

You'll be offered processes to help you develop and deepen your resilience.

You'll be encouraged to identify behaviours that contribute to the growth or decline of your resilience.

Tipping Point

All the processes are designed to give the delegates a greater awareness of how they respond to difficulties, especially unexpected ones or the ones that take them to the tipping point.

The greater your awareness, the better you are able to change your behaviour.

Behaviour Change

Before there can be a change in behaviour, you have to be aware of your default emotional response.

What ‘narrative’ do you tell yourself that helps or undermines resilience?

The narrative reinforces belief systems and belief systems impact on behaviour.


Identifying purpose and meaning.

How to persist when the going gets rough.

What’s really important, what motivates?


Identifying and acknowledging personal values is essential when looking at resilience.

When difficulties arise it’s often because there’s a clash of values.


Delegates will be encouraged to identify what their purpose is in a specific context/contexts.

For example, what is ultimately important to them in the situation of their choice.

This creates the framework for the rest of the day’s work.

Circles of Concern

It's easy to focus energy and attention on areas we have no control over.

This, in turn, leads to a sense of helplessness and lowers resilience.

This exercise helps delegates to identify:

  • What they are concerned about
  • Where they have influence
  • What they can control

Getting Unstuck

A practical tool for identifying underlying issues and getting to the heart of what you can actually do to move problems forward.


Participants build a resilience pyramid:

The bottom of the pyramid is made up of foundation blocks: what strengths and traits delegates recognise they have always had.

The next tier is what people have acquired and developed: the skills that support those strengths.

The third is behaviour that reflects those strengths.

Finally, the apex of the pyramid is a strapline which articulates the delegates’ resilience factor.


Mantras can help change our inner, unhelpful narratives.

Delegates will identify one that supports their resilience.

Tips and Tricks

Drawing on the work from the day, delegates will compile a ‘crib sheet’ of simple things they can to build resilience.

Supportive Environment

You don’t want to do this stuff alone (isolation is toxic for humans) so we look now at how you create a support structure and other ways to take emotional, physical and practical care of yourself.

  • What do you already do?
  • What are your calming strategies?
  • Where do you off-load?
  • Does it work?

Action Plan

Here we ask delegates a few questions to help them identify their individual next steps and what resources they will need to accomplish them

Post-cards from the edge…

Delegates will be asked to write a postcard – to themselves – of what their key learning has been from the training.

This will be sent to them two weeks from the course date as a reminder of what they are taking away.

The Next Step

Here you'll identify what you'll do differently.

You'll make a seven-day commitment based on the three important changes you identified at the beginning of the day.

You will identify what will stop you putting this into practice and what support you need going forward.

We will give out Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Building Resilience Course


Upcoming London Dates

Building Resilience Course - 1 Day

29 Nov 2022

Price: £495.00
Pay Today Price: £445.50
Prices exclude VAT

Select Places Required

Building Resilience Course - 1 Day

15 Feb 2023

Price: £495.00
Pay Today Price: £396.00
Prices exclude VAT

Select Places Required

The Impact Factory
Building Resilience Team

Venue: Building Resilience

This Building Resilience Course is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.00pm

Standard Cost: £495.00 plus VAT

Book online or call +44 (0)20 7226 1877 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Building Resilience Course risk-free

We are so confident in our trainers and the quality of our Building Resilience Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Pay Today Booking Process

  1. You can choose courses that you or your colleagues want to attend by visiting our main Open Courses Page
  2. You can add up to three places per Open Course Date to your online booking
  3. When you are ready to place your booking use the "Complete Booking" button to enter your information. If you are booking on behalf of your organisation you will be prompted to enter your organisations details.
  4. When you are ready to pay click the Pay Now button and you’ll be presented with your payment options - either pay by Card or Pay with PayPal.
  5. Once your payment has been processed we will verify your booking and email you a booking confirmation and receipt for your payment.

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