Building Resilience Course

Building Resilience Course

Maximum Delegates 8 Two Trainers per Course Money Back Guarantee

Resilience is the ability to bounce back from adversity.

This one-day Building Resilience course looks at where delegates already feel resilient and the kind of circumstances that undermine their resilience.

We will look at patterns, default behaviour, emotional reactions, expectations and offer practical, do-able tools and techniques that will help you build resilience for yourself and others.

As Confucius said – “Our greatest glory is not in never falling but in rising every time we fall”.

Course Objectives:

  • Understanding what resilience isbuilding resilience
  • What supports and undermines resilience
  • Identify resilience strengths
  • Look at default behaviours and how to change them
  • What happens physically when under pressure
  • To build confidence
  • Tools to help build your own and others’ resilience
  • To have fun!

What our Delegates Say:

Clarity - Building Resilience Course

“Highly recommend. This was a fantastic course and I came away feeling so much more knowledgeable about this topic".
Neil Wainwright-Farrar (Assoc CIPD) - Learning & Development Manager - Clarity

Deb Group - Building Resilience Course

"It was a special day - Excellent trainers, friendly approach and the content was tailored to suit the needs of the delegates on the day which made it very meaningful. THE BEST training course I've EVER attended!"
Wendy Neighbour - R&D Operations Manager - Deb Group

Building Resilience Programme

This is a day that raises awareness around what resilience is, what builds and breaks it and what your default resilience strategies might be. The day will then focus on tools and techniques to help you build resilience in yourself and others. 

It’s also an acknowledgement that resilience is a bit of a moveable feast – our ability to cope goes up and down depending upon a whole range of things: what else might be going on, who else is involved, what actually has happened, whether you or someone else got up on the wrong side of the bed.

We will look at patterns, default behaviour, emotional reactions, expectations and pay particular attention to how anyone can make things worse in terms of eroding their resilience by spending too much time and energy being distressed with the distress.

By adding to your resilience ‘tool kit’ you will have a lot more to call upon when the going gets rough.

Outline of the Building Resilience Course

What would you like to get from the day?

Each delegate will have the opportunity to identify what they would like to take from the training. There will be an opening chat so that everyone can discuss what brought them to the course.


Everyone comes to training with a lot of other things on their mind. Our icebreaker is intended to energise and enable the delegates to get to know one another slightly better. Our energisers are dynamic and yet never put anyone on the spot.

The Ladder to Nowhere

As a prelude to the day we have a quick-paced exercise that looks at how quickly our thoughts can escalate a difficult situation into a catastrophe.


What is Resilience?

In two groups, delegates will be asked to define the term – what is it? We’ll also discuss the associated behaviours and emotions that can accompany resilience. A model of resilience and what contributes to our natural capabilities will be offered, emphasising that it is a capacity that can developed – from any start point.

Resilience is the Buffer to Stress

Here we look at a number of issues to do with stress including: 

  •                 Good and Bad Stress
  •                 Tipping Points
  •                 Building in Time Outs for recovery

When have you been resilient in your own life?

Everyone has a time in which they managed under adversity. Delegates will be asked to identify what strategies/tools/support enabled them to be resilient in a specific situation. This will raise awareness of their default patterns and existing tools.

Resilience Cycle

Obviously, everyone deals with resilience differently. However, we do know that there are common themes and behaviours that we believe can help develop and strengthen resilience.

The Cycle:

Something Happens!  →  First Reactions (primitive brain usually kicks in here)  →

Thought Gathering  →  Second Reactions  →  Stepping Away and Gaining

Perspective→  Getting Support  →  Solution Finding

What Builds / Breaks Resilience

The following factors have been identified by Carol Pemberton as supporting / building resilience:

  • Emotional Control
  • Making Meaning
  • Proactivity
  • Realistic Positivity  
  • Elasticity
  • Support
  • Solution Finding
  • Self-Belief

In addition, there are a few more elements that all contribute to building resilience:

  • Humour
  • Acceptance
  • Seeing the big picture
  • Gaining perspective
  • Creating a support network
  • Knowing how to self-protect

In turn, there are many factors that can undermine people’s resilience.  Of course, it’s individual, but at some point, most people will have encountered the following:

  • Overload – too much to do in too little time
  • Your own mistakes
  • Someone else’s mistakes
  • Unanticipated bad news
  • Difficult managers, colleagues, etc.
  • Unresolved conflict
  • Sustained criticism
  • Emotional or physical shocks
  • When things don’t go according to plan


The Undermining Voice 

Everyone has a niggling voice that can make us question our resilience.  Here delegates identify their undermining voice and look at how to combat it


The Resilience Tool Kit

Delegates will be offered processes to support the development of their own or others’ resilience. They will be encouraged to identify specific behaviours relating to each factor that contributes to the growth or decline of their own resilience.

All the processes are designed to give the delegates a greater awareness of how they respond to difficulties, especially unexpected ones or the ones that take them to the ‘tipping point’. The greater peoples’ awareness, the more able they will be to change their behaviour.

However, before there can be a change in behaviour, there has to be an awareness of each person’s default emotional response and the ‘narrative’ they tell themselves that help or undermine resilience. The narrative reinforces belief systems and belief systems impact on behaviour.

Depending upon the delegates’ needs exercises, processes and games will be drawn from:

Values – identifying purpose and meaning

How to persist when the going gets rough. What’s really important, what motivates? We believe that identifying and acknowledging personal values is essential when looking at Resilience.

We also know that often when difficulties arise it’s because there’s a clash of values.

Delegates will be encouraged to identify what their purpose is in a specific context/contexts. For example, what is ultimately important to them in the situation of their choice. This creates the framework for the rest of the day’s work.

Circles of Concern, Influence and Control

It can be very easy to focus a lot of energy and attention on areas in which we have no control, which can, in turn, lead to a sense of helplessness and lessened resilience. This exercise helps delegates to identify what they are concerned about, what they have influence over and what they have control over. This awareness can help delegates see where they might have more influence/control than they might recognise and to make conscious choices over where to optimally focus their attention and energy. 

Getting Unstuck

A practical tool for identifying underlying issues and getting to the heart of what you can actually do to move problems forward.

Confidence – how to access and build it in self and others

Participants build a Resilience Pyramid:

The bottom of the pyramid is made up of foundation blocks:  what strengths and traits delegates recognise they have always had.

The next tier is what people have acquired and developed:  the skills that support those strengths.

The third is behaviour that reflects those strengths.

Finally, the apex of the Pyramid is a Strap Line which articulates the delegates’ Resilience Factor.


Mantras can help change our inner, unhelpful narratives.  Delegates will identify one that supports their resilience.

Tips and Tricks

Drawing on the work from the day, delegates will compile a ‘crib sheet’ of simple things they can to to build resilience

Creating a supportive environment for yourself and others

You don’t want to do this stuff alone (isolation is toxic for humans) so we look now at how you create a support structure and other ways to take emotional, physical and practical care of yourself.

  • What do you already do?
  • What are your calming strategies?
  • Where do you off-load?  Does it work?

Action Plan

Here we ask delegates a few questions to help them identify their individual next steps and what resources they will need to accomplish them


Post-Cards from the edge….

Delegates will be asked to write a postcard – to themselves – of what their key learning has been from the training. This will be sent to them two weeks from the course date as a reminder of what they are taking away. 

They will also each receive a follow-up call approximately two weeks after the course by one of their trainers to see how they’re getting on and answer any questions that might have arisen since the training.

Building Resilience Course Concluding Remarks

Delegates are asked to tell us what they are taking away and where they will be putting it into effect.

Participants are given a web link to their videos from the course

They also have access to a course web page containing

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos
  • Photos of the day

to help further their progress.

Building Resilience Course

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Book this course

Date: 26 Nov 2018
Cost: £450 + VAT
Places available: 1
Date: 21 Jan 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 28 Feb 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 25 Mar 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 13 May 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 22 Jul 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 19 Sep 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 24 Oct 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT
Date: 26 Nov 2019
Cost: £450 + VAT
Places available: 8
Early bird price: £360 + VAT

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The Building Resilience - Impact Factory team:

Attend this building resilience course risk-free

We are so confident in our trainers and the quality of our Building Resilience Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

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all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)