Assertiveness Training Course - Two Day

Boost your confidence and skills when dealing with people and discover a new self-assured you!

Assertiveness Course

Upcoming Dates

6 Jul to 7 Jul 2022
9:30 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £805.50 + VAT

6 Sep to 7 Sep 2022
10:00 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £805.50 + VAT

23 Nov to 24 Nov 2022
10:00 am to 5:00 pm

Price: £895.00 + VAT
Pay Today Price: £716.00 + VAT

All courses are now running Hybrid.
With 6 possible in-person places with the remaining places remote via zoom.

Should you need to you can switch to remote slot at any time.

Assertiveness Courses Cover

  • Why You Feel Dis-empowered
  • Changing Yourself To Change Others
  • Small Changes For Big Impact
  • The Art Of Saying No
  • There Is No Right Way
  • Managing Your Anger
  • Setting Clear Boundaries
  • Move Things Forward
  • Use What Already Works
  • Have Something Else To Try
  • Working With Real Situations

Independent Reviews

What our delegates say:

Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues.  Farah Hasson - Policy Support Officer - Consumer Council for Water
It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week! Joanne Lewsley - Editor - Content Consultants
The course opened my eyes for a lot of new ideas.  I am really excited about the impact these are already having on my life. I loved the format of it. Instead of a lecture, we got to play: enter different situations and try out various roles, attitudes and mental states in them. Speak of impact... Radoslava Leseva - Software Developer - DiaDraw

Talk to us about this Assertiveness Course

If you have any doubts about the suitability of this CPD Accredited Assertiveness Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of our Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Course

Telephone: +44 (0)20 7226 1877

Listen to Impact Factory Director Jo Ellen Grzyb and Comedian David Mitchell

talking about Assertiveness

Assertiveness Training Course

This course covers all the material from the one-day assertiveness training, plus it gives you more time to practise new behaviours, tools and techniques.

Tackle the frustration, resentment and stress that being too accommodating can create and find simple, practical, doable things that will work for you.

Learn the 'Art of Saying No' and get more opportunities to build your confidence and skills to become more of who you really are.

Assertiveness Training Course Contents

We tailor all our courses to reflect the needs of the delegates on the day.

The course will include many of the exercises listed below, and any additional material the trainers feel is relevant.

Day One

Why Are You Here?

This is a chance for delegates to tell us why they have come to us and what they would like out of the two days.


Here we will run a short, gentle exercise to begin the day that looks at how small changes can create unrest in all of us.

This also aims to put people at ease.


This exercise specifically recreates the feelings that we have when we have to do something we find particularly difficult.

For instance what happens to you when you are in an uncomfortable or new situation?

We then look at the ingrained behaviours associated with those feelings.

Childhood Messages

A chance to explore the messages people heard growing up that have reinforced their non-assertive behaviour.


Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens within the context of their own situations.


This set of exercises looks at situational, rather than hierarchical status.

We'll demonstrate that it isn't always necessary to be assertive in order to get your message across.

You will learn to lower and raise your status depending upon the situations you are in, in order to change the outcome of the interaction.

You'll see how a change of behaviour can be an easy way of not getting involved in other people's agendas.


We use a powerful visual model to explain the behaviours that happen when people are under stress:

  1. Accommodating and unassertive
  2. Angry and overly assertive
  3. Authentic assertive behaviour

Under stress, we all narrow our focus to the first two and lose sight of the third.

Being Nice

In pairs, delegates will identify the everyday ways in which they are 'nice'.

You will then identify some of the things are not serving you well:

  • Apologising when you haven't done anything wrong
  • Asking permission to do something when no permission is needed

And the ways in which being nice does serve you:

  • Having good working relationships with people
  • Creating a positive atmosphere


Two exercises which deal with conflict resolution and defusing potential arguments.

We look at the reasons for conflict and ways to build bridges between people.

Setting Clear Boundaries

This section deals with personal space boundaries as well as internal issues that people would rather not talk about.

It is particularly useful for people who have a hard time saying 'No'.

And for people who can't set priorities because of other people's demands.

The Art of Saying 'No

Using your own material we will look at some of your more common difficult situations.

You will work on other choices you could make to create a different outcome.

Wrap up

You'll be asked to identify at least one thing you are taking away from day one of this course.

You will choose one thing you will practise on the evening of day one.

We will also ask you to think about specific situations or people that you find tricky in your day to day lives.

Day Two

Checking in

Delegates are given the chance to share any thoughts or revelations which may have happened following day one of the course.

We will discuss what they managed to practise from yesterday and what the effects of it were.

Nice Clichés

An opportunity to look at all of the things which have been heard, read or stumbled upon in our lives which give us rules around being nice:

"If you can't say anything nice don't say anything at all"
"Nice little girls are seen and not heard"


This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.


Here we will have a play around with some of the language we tend to use when trying to be nice and helpful.

Examples of this might be:

  • Using exaggerated apologies
  • Justifying over explaining
  • Hedging your bets

The Nice You

We will talk you through a short visualisation of you at your most accommodating.

Then we will take you through a second visualisation of you at your most nasty.

There will be an opportunity to have some fun drawing both versions.

Real-Life Situations

A chance to play out your real-life situations with the group and to 'mess around' with the options available to them.

This is also an opportunity for the delegates to share best practise as well as the two trainers offering up suggestions.

When you try out something new in a training room, the likelihood of your using it in the outside world is much higher.

Your Full Assertive Self

Delegates are given the chance to write or draw how they see themselves as a complete, balanced and assertive human being.

There will then be an opportunity for you to present this to the rest of the group.

Personal Style

Here you'll identify some of the things you know you already work for you and the others add to this list of positives.

When we play to our strengths the negative stuff tends to fall away and we operate from a much more productive place.

Support Plan

Each person will identify:

  • What specifically they know they will use
  • What they are taking away from the course
  • Where they will practise

We will give out two Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Assertiveness Training Course


Upcoming London Dates

Assertiveness Course - 2 Day

6 Jul to 7 Jul 2022

Price: £895.00
Pay Today Price: £805.50
Prices exclude VAT

Select Places Required

Assertiveness Course - 2 Day

6 Sep to 7 Sep 2022

Price: £895.00
Pay Today Price: £805.50
Prices exclude VAT

Select Places Required

Assertiveness Course - 2 Day

23 Nov to 24 Nov 2022

Price: £895.00
Pay Today Price: £716.00
Prices exclude VAT

Select Places Required

The Impact Factory
Assertiveness Team

Related Tailored Training

Venue: Assertiveness

This Assertiveness Course is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.00pm

Standard Cost: £895.00 plus VAT

Book online or call +44 (0)20 7226 1877 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Assertiveness Course risk-free

We are so confident in our trainers and the quality of our Assertiveness Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

Pay Today Booking Process

  1. You can choose courses that you or your colleagues want to attend by visiting our main Open Courses Page
  2. You can add up to three places per Open Course Date to your online booking
  3. When you are ready to place your booking use the "Complete Booking" button to enter your information. If you are booking on behalf of your organisation you will be prompted to enter your organisations details.
  4. When you are ready to pay click the Pay Now button and you’ll be presented with your payment options - either pay by Card or Pay with PayPal.
  5. Once your payment has been processed we will verify your booking and email you a booking confirmation and receipt for your payment.