Assertiveness Course - two day

Boost your confidence and skills when dealing with people and discover a new self-assured you

assertiveness course - CPD Accredited

when dealing with people and discover a new self-assured you

We cover all the material from the one-day course, plus it gives you more time to practise new behaviours, tools and techniques.

Tackle the frustration, resentment and stress that being too accommodating can create and find simple, practical, doable things that will work for you.

Learn the ‘Art of Saying No’ and get more opportunities to build your confidence and skills to become more of who you really are.

Course Objectives

  • Understand why You Feel Disempowered
  • Change Yourself to Change Others
  • The Smallest Change for the Biggest Impact
  • There is No Right Way
  • Setting Clear Boundaries
  • Move Things Forward
  • Use What Already Works
  • Knowing You Have Something Else to Try
  • Experiential Working with Real Situations

What Our Delegates Say

Consumer Council for Water - Assertiveness Training Course

"Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues." Farah Hasson - Policy Support Officer - Consumer Council for Water

Content Consultants - Assertiveness Training Course

"It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week!" Joanne Lewsley - Editor - Content Consultants

DiaDraw - Assertiveness Training Course

"The course opened my eyes for a lot of new ideas. I am really excited about the impact these are already having on my life. I loved the format of it. Instead of a lecture, we got to play: enter different situations and try out various roles, attitudes and mental states in them. Speak of impact..." Radoslava Leseva - Software Developer - DiaDraw

Course Content

We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.

Day One

Why Are You Here?

This is a chance for delegates to tell us why they have come to us and what they would like out of the two days.


Here we will run a short, gentle exercise to begin the day that looks at how small changes can create unrest in all of us.

This also aims to put people at ease.


This exercise specifically recreates the feelings that we have when we have to do something we find particularly difficult.

For instance what happens to you when you are in an uncomfortable or new situation?

We then look at the ingrained behaviours associated with those feelings.

Childhood Messages

A chance to explore the messages people heard growing up that have reinforced their non-assertive behaviour.


Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens within the context of their own situations.


This set of exercises looks at situational, rather than hierarchical status.

They demonstrate that it isn't always necessary to be assertive in order to get your message across.

Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction.

It helps people begin to see how a change of behaviour can be an easy way of not getting involved in other people's agendas.


We use a visual model to explain behaviour that is too accommodating and what happens to people under stress.

This model shows delegates that even when people are offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.

Being Nice

In pairs, delegates will identify the everyday ways in which they are 'nice'.

You will then identify some of the things are not serving you well:

Apologising when you haven't done anything wrong

Asking permission to do something when no permission is needed

And the ways in which being nice does serve you:

Having good working relationships with people

Creating a positive atmosphere


Two exercise which deal with conflict resolution and defusing potential arguments.

We look at the reasons for conflict and ways to build bridges between people.

Setting Clear Boundaries

This section deals with personal space boundaries as well as internal issues that people would rather not talk about.

It is particularly useful for people who have a hard time saying 'No'.

And for people who can't set priorities because of other people's demands.

The Art of Saying 'No

Using your own material we will look at some of your more common difficult situations.

You will work on other choices you could make to create a different outcome.

Wrap up

Delegates will identify at least one thing they are taking away from day one of this course and one thing they will practise on the evening of day one.

We will also ask delegates to think about specific situations or people that they find tricky in their day to day lives.

Day Two

Checking in

Delegates are given the chance to share any thoughts or revelations which may have happened following day one of the course.

We will discuss what they managed to practise from yesterday and what the effects of it were.

Nice Clichés

An opportunity to look at all of the things which have been heard, read or stumbled upon in our lives which give us rules around being nice (e.g. "If you can't say anything nice don't say anything at all", "Nice little girls are seen and not heard", etc)


This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.


Here we will have a play around with some of the language we tend to use when trying to be nice and helpful.

Examples of this might be:

Using exaggerated apologies

Justifying over explaining

Hedging your bets

The Nice You

We will talk you through a short visualisation of you at their most accommodating.

They will take you through a second visualisation of you at their most nasty.

There will be an opportunity to have some fun drawing both versions.

Real Life Situations

A chance to play out your real-life situations with the group and to 'mess around' with the options available to them.

This is also an opportunity for the delegates to share best practise as well as the two trainers offering up suggestions.

When you try out something new in a training room, the likelihood of your using it in the outside world is much higher.

Your Full Assertive Self

Delegates are given the chance to write or draw how they see themselves as a complete, balanced and assertive human being.

There will then be an opportunity for them to present this to the rest of the group.

Personal Style

Here you'll identify some of the things you know you already work for you and the others add to this list of positives.

When we play to our strengths the negative stuff tends to fall away and we operate from a much more productive place.

Support Plan

Each person will identify:

  • What specifically they know they will use
  • What they are taking away from the course
  • Where they will practise

We will give out two Impact Factory documents to support the course.

You'll get copies relevant hand-outs to remind you of the Coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Assertiveness Training Course

Assertiveness Course - 2 Day

5 Aug to 6 Aug 2019

Price: £850.00 + VAT

Select Places Required

Assertiveness Course - 2 Day

28 Oct to 29 Oct 2019

Pay Today Price: £680.00 + VAT

Select Places Required

Talk to us about this
Assertiveness Course

If you have any doubts about the suitability of this CPD Accredited Assertiveness Course, for yourself or colleagues, please do not hesitate to call us.

We will put you in touch with one of the Lead Trainers, who will be happy to discuss which of our Courses would offer the most benefit.

CPD Accredited Assertiveness Course

FreePhone Freephone: 0808 1234 909

The Impact Factory
Assertiveness Team

Assertiveness - Impact Factory TrainerJames Waters
James specialises in Presentation Skills, Assertiveness, Personal Impact, Facilitation, Influencing and Negotiation among many courses he is involved in.
Assertiveness - Impact Factory TrainerKatherine Grice
Katherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
Assertiveness - Impact Factory TrainerKatie Kensit
Katie she is passionate about helping others find their spark and enthusiasm by building confidence and embracing individual positive strengths.
Assertiveness - Impact Factory TrainerKaty Miller
Katy's fascination with the interplay between our external and internal lives has found expression through the Impact Factory's ethos and methods of working.
Assertiveness - Impact Factory TrainerNaina Oliver
Naina specialises in Communication and Media Skills, Assertiveness and Personal Impact courses, among others.
Assertiveness - Impact Factory TrainerSabah Hydari
She specialises in Interpersonal and Communication Skills and Emotional and Social Intelligence.
Assertiveness - Impact Factory TrainerTina Lamb
Tina's life experiences have perfectly primed her to specialise in personal impact, assertiveness and networking.

Related Tailored Training

Venue: Assertiveness

This Assertiveness is limited to eight participants

Open Courses take place at our London training rooms:
Suite 121 Business Design Centre
52 Upper Street
London N1 0QH

See how to find us for directions, hotels and public transport.

Time: 9.30am to 5.30pm

Cost: £850.00 plus VAT 

Book online or freephone: 0808 1234 909 or email

If you want to book three or more people on to one course, please contact us on 020 7226 1877

Read our booking terms and conditions

Related Case Studies

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

Money Back Guarantee

Attend this Communication Skills Course risk-free

We are so confident in our trainers and the quality of our Assertiveness Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

Terms and Conditions Apply

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