Boost your confidence and skills when dealing with people and discover a new self-assured you
We cover all the material from the one-day course, plus it gives you more time to practise new behaviours, tools and techniques.
Tackle the frustration, resentment and stress that being too accommodating can create and find simple, practical, doable things that will work for you.
|Click here for 1 Day Course|
Learn the ‘Art of Saying No’ and get more opportunities to build your confidence and skills to become more of who you really are.
- Understand why You Feel Disempowered
- Change Yourself to Change Others
- The Smallest Change for the Biggest Impact
- There is No Right Way
- Setting Clear Boundaries
- Move Things Forward
- Use What Already Works
- Knowing You Have Something Else to Try
- Experiential Working with Real Situations
What Our Delegates Say:
"Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues."
Farah Hasson - Policy Support Officer - Consumer Council for Water
"It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week!"
Joanne Lewsley - Editor - Content Consultants
We tailor all our courses to reflect the needs of the delegates on the day. The course content may include many of the exercises listed below, and any additional material that the trainers feel is relevant.
Why Are You Here?
This is a chance for delegates to tell us why they have come to us and what they would like out of the two days.
Here we will run a short, gentle exercise to begin the day that looks at how small changes can create unrest in all of us.
This also aims to put people at ease.
This exercise specifically recreates the feelings that we have when we have to do something we find particularly difficult.
For instance what happens to you when you are in an uncomfortable or new situation?
We then look at the ingrained behaviours associated with those feelings.
A chance to explore the messages people heard growing up that have reinforced their non-assertive behaviour.
Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens within the context of their own situations.
This set of exercises looks at situational, rather than hierarchical status.
They demonstrate that it isn't always necessary to be assertive in order to get your message across.
Participants learn to lower and raise their status depending upon the situations they are in, in order to change the outcome of the interaction.
It helps people begin to see how a change of behaviour can be an easy way of not getting involved in other people's agendas.
We use a visual model to explain behaviour that is too accommodating and what happens to people under stress.
This model shows delegates that even when people are offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.
In pairs, delegates will identify the everyday ways in which they are 'nice'.
You will then identify some of the things are not serving you well:
Apologising when you haven't done anything wrong
Asking permission to do something when no permission is needed
And the ways in which being nice does serve you:
Having good working relationships with people
Creating a positive atmosphere
Two exercise which deal with conflict resolution and defusing potential arguments.
We look at the reasons for conflict and ways to build bridges between people.
Setting Clear Boundaries
This section deals with personal space boundaries as well as internal issues that people would rather not talk about.
It is particularly useful for people who have a hard time saying 'No'.
And for people who can't set priorities because of other people's demands.
The Art of Saying 'No
Using your own material we will look at some of your more common difficult situations.
You will work on other choices you could make to create a different outcome.
Delegates will identify at least one thing they are taking away from day one of this course and one thing they will practise on the evening of day one.
We will also ask delegates to think about specific situations or people that they find tricky in their day to day lives.
Delegates are given the chance to share any thoughts or revelations which may have happened following day one of the course.
We will discuss what they managed to practise from yesterday and what the effects of it were.
An opportunity to look at all of the things which have been heard, read or stumbled upon in our lives which give us rules around being nice (e.g. "If you can't say anything nice don't say anything at all", "Nice little girls are seen and not heard", etc)
This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.
Here we will have a play around with some of the language we tend to use when trying to be nice and helpful.
Examples of this might be:
Using exaggerated apologies
Justifying over explaining
Hedging your bets
The Nice You
We will talk you through a short visualisation of you at their most accommodating.
They will take you through a second visualisation of you at their most nasty.
There will be an opportunity to have some fun drawing both versions.
Real Life Situations
A chance to play out your real-life situations with the group and to 'mess around' with the options available to them.
This is also an opportunity for the delegates to share best practise as well as the two trainers offering up suggestions.
When you try out something new in a training room, the likelihood of your using it in the outside world is much higher.
Your Full Assertive Self
Delegates are given the chance to write or draw how they see themselves as a complete, balanced and assertive human being.
There will then be an opportunity for them to present this to the rest of the group.
Here you'll identify some of the things you know you already work for you and the others add to this list of positives.
When we play to our strengths the negative stuff tends to fall away and we operate from a much more productive place.
Each person will identify:
- What specifically they know they will use
- What they are taking away from the course
- Where they will practise
We will give out two Impact Factory documents to support the course.
You'll get copies relevant hand-outs to remind you of the Coursework.
Two weeks after the course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing:
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
Assertiveness Training Course
Book this course
Freephone: 0808 1234 909
The Assertiveness - Impact Factory team:
- James WatersJames specialises in Presentation Skills, Assertiveness, Personal Impact, Facilitation, Influencing and Negotiation among many courses he is involved in.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Katie KensitKatie she is passionate about helping others find their spark and enthusiasm by building confidence and embracing individual positive strengths.
- Katy MillerKaty's fascination with the interplay between our external and internal lives has found expression through the Impact Factory's ethos and methods of working.
- Naina OliverNaina specialises in Communication and Media Skills, Assertiveness and Personal Impact courses, among others.
- Sabah HydariShe specialises in Interpersonal and Communication Skills and Emotional and Social Intelligence.
- Tina LambTina's life experiences have perfectly primed her to specialise in personal impact, assertiveness and networking.
Attend this Assertiveness Course risk-free
We are so confident in our trainers and the quality of our Assertiveness Training Course that we guarantee it will make an impact.
If you attend this assertiveness training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.