Assertiveness Training Course
The original "too nice for your own good" assertiveness course.
The focus is on making choices and understanding that you have more choice than you think.
It's a practical course which will help you feel more confident in your ability to deal with pushy people and avoid those angry outbursts when you are pushed too far.
We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not do.
The idea is to feel better about "saying no" without having to change who you are.
Assertiveness Training Course Content
We tailor all our courses to reflect the needs of the delegates.
We will include many of the exercises listed below and any additional material that the trainers feel is relevant.
We all have strong feelings when we have to do something we find particularly difficult.
For instance, what happens when you are in an uncomfortable or confrontational situation?
We will look at the ingrained behaviours associated with your feelings about conflict and difficult situations.
A chance to explore the messages you heard growing up that may have reinforced non-assertive behaviour.
"If you can't say anything nice, don't say anything at all."
We'll look at setting effective personal space boundaries.
Then we'll have a go at setting internal boundaries
This is where you'll find yourself discussing something with someone that you'd rather not talk about.
Other People's Demands
Being able to set clear internal boundaries is particularly useful for people who have a hard time saying no.
It's also very helpful for people who can't set priorities because of other people's demands.
It's not always necessary to be assertive in order to get your message across.
You'll learn how to raise or lower your status in different situations in order to change the outcome.
A change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.
Why are communication skills so important? Language is one of the most powerful tools we have.
It can convey overt or covert messages, including ones we didn't intend.
We look here at the phrases, words, clichés and axioms people use to apologise, justify and defend themselves.
We then practise saying what you mean and getting to the point.
This powerful visual model explains the behaviours that happen when people are under stress:
- Accommodating and unassertive
- Angry and overly assertive
- Authentic assertive behaviour
Under stress, we all narrow our focus to the first two and lose sight of the third.
The Art of Saying 'No
Using situations already identified we will look at some of your more complex issues.
Using the difficult people you've identified, we'll see what choices you could make to create different outcomes.
Each person will identify:
- What they will take away from the course
- What specifically they know they will use
- Where they will practise
We will give out two Impact Factory documents to support the course.
You'll get copies relevant handouts to remind you of the coursework.
Two weeks after the course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing:
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos
Assertiveness Training Course