Assertiveness Course - one day

Assertiveness Course - one day

Maximum Delegates 8 Two Trainers per Course Money Back Guarantee

Stand up for Yourself - Build your confidence in your ability to handle others and feel better about saying No!

The original "too nice for your own good" assertiveness course.

The course focuses on making choices, including understanding that you have more choice than you think. 

It's a practical course which will help you feel more confident in your ability to deal with pushy people.

We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not.

Click here for 2 Day Course
assertiveness course  - CPD Accredited

The idea is to feel better about saying no without having to change who you are.

Course Objectives

  • Dealing with Feelings
  • Setting Boundaries
  • Giving Clear Messages
  • Closing Conversations
  • Increased Confidence
  • Tools You Can Use
  • Difficult People and Situations
  • The Art of Saying No
  • Moving Things Forward
  • Managing Conflict

What Our Clients Say:

Consumer Council for Water - Assertiveness Training Course

"Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues."
 Farah Hasson - Policy Support Officer - Consumer Council for Water

Content Consultants - Assertiveness Training Course

"It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a meeting with some senior managers last week!"
Joanne Lewsley - Editor - Content Consultants

DiaDraw - Assertiveness Training Course

"The course opened my eyes for a lot of new ideas.  I am really excited about the impact these are already having on my life. I loved the format of it. Instead of a lecture, we got to play: enter different situations and try out various roles, attitudes and mental states in them. Speak of impact..."
Radoslava Leseva - Software Developer - DiaDraw

Course Content

We tailor all our courses to reflect the needs of the delegates.

We will include many of the exercises listed below and any additional material that the trainers feel is relevant.

Strong Feelings

We all have strong feelings when we have to do something we find particularly difficult.

For instance, what happens when you are in an uncomfortable or confrontational situation?

We will look at the ingrained behaviours associated with your feelings about conflict and difficult situations.

Learned Messages

A chance to explore the messages you heard growing up that may have reinforced non-assertive behaviour.

"If you can't say anything nice, don't say anything at all."

Setting Boundaries

We'll look at setting effective personal space boundaries.

Then we'll have a go at setting internal boundaries

This is where you'll find yourself discussing something with someone that you'd rather not talk about.

Other People's Demands

Being able to set clear internal boundaries is particularly useful for people who have a hard time saying no.

It's also very helpful for people who can't set priorities because of other people's demands.


It's not always necessary to be assertive in order to get your message across.

You'll learn how to raise or lower your status in different situations in order to change the outcome.

A change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.


Why are communication skills so important? Language is one of the most powerful tools we have.

It can convey overt or covert messages, including ones we didn't intend.

We look here at the phrases, words, clichés and axioms people use to apologise, justify and defend themselves.

We then practise saying what you mean and getting to the point.

Behaviour Model

This powerful visual model explains assertive behaviour.

And the accommodating, unassertive behaviour that happens when people are under stress.

The Art of Saying 'No

Using situations already identified we will look at some of your more complex issues.

Using the difficult people you've identified, we'll see what choices you could make to create different outcomes.

Support Plan

Each person will identify:

  • What they will take away from the course
  • What specifically they know they will use
  • Where they will practise

We will give out two Impact Factory documents to support the course.

You'll get copies relevant handouts to remind you of the coursework.

Ongoing Support

Two weeks after the course one of your trainers will call to see how you are getting on.

You will have email and telephone access to both of your trainers.

You'll also have access to a course web page containing:

  • Handouts used during the course
  • New supportive material
  • Impact Factory PDF documents
  • Recommended reading
  • Links to our favourite videos

Assertiveness Skills Course

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Book this course

Date: 04 Jun 2019
Cost: £450 + VAT
Places available: 3
Pay Today Price: £360 + VAT
Date: 11 Jul 2019
Cost: £450 + VAT
Places available: 3
Date: 15 Aug 2019
Cost: £450 + VAT
Places available: 6
Date: 10 Sep 2019
Cost: £450 + VAT
Places available: 8
Pay Today Price: £360 + VAT
Date: 07 Oct 2019
Cost: £450 + VAT
Places available: 8
Pay Today Price: £360 + VAT
Date: 01 Nov 2019
Cost: £450 + VAT
Places available: 7
Pay Today Price: £360 + VAT
Date: 12 Dec 2019
Cost: £450 + VAT
Places available: 8
Pay Today Price: £360 + VAT

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The Assertiveness Course - Impact Factory team:

Attend this Assertiveness Course risk-free

We are so confident in our trainers and the quality of our Assertiveness Course that we guarantee it will make an impact.

If you attend this training and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course.

terms and conditions

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

Impact Factory Brochures

communication skills training brochure


This price is only available if you are paying by card or transfer at the time of booking.

If you wish to pay by Invoice you will be charged the full price.