Line Management Training

Line Management Training Objective

  • Define the line management roleline management training
  • Managing former peers
  • Working with qualities and strengths
  • What they didn't tell you
  • Gaining confidence
  • Taking authority and responsibility
  • Dealing with emotional reactions
  • Motivating and inspiring others
  • Managing performance
  • Giving feedback
  • Difficult people
  • Managing conflict
  • Effective delegation

Line Management Training

So you're a new Line Manager and you suddenly find you need a whole lot of new skills that you may not have needed in your previous role. Delegation, motivating and supporting team members, giving feedback, decision making, managing conflict, reporting upwards to name but a few.

Our Line management training is designed to give participants the confidence to manage others quickly.

We start from the premise that things are bound to go wrong. The very process of management assumes the need for control of a series of processes that left to their own devices would inevitably go wrong.

Generally when things go wrong it's the people who are most difficult to deal with not the processes they are engaged in.

Line Management Training

You have to find your own style as a manager. There is no right way, there is only what you can make work for you.

The good news is that if you concentrate on the things you already have going for you, you will get some quick wins and early results that will reinforce your confidence as a new line manager.

One of the biggest hurdles is that everybody expects you to know stuff and have the answers.

So first we will focus on what has changed in moving from managed to manager.

Then we'll have a look at what qualities or resources are needed to step up to the line management role.

Our initial work will be focused on staying in charge of the situation, recovering from getting wrong footed, moving things forward and knowing you have something else to try.

We'll look at all the things the line manager is responsible for including all the extra things that come with the role but aren't necessarily in the job description! Important things like Key Performance Indicators, Health and Safety, Quality and Environmental responsibility.

It's all these extra things that can make a promotion to line management seem more of a blessing than a curse.

You can't learn them all in two days; some of them you may never fully understand, but as a manager you need to "know someone who does".

We will help you get line management into perspective. Delegates will construct a 'change curve' showing the sort of emotional journey they might experience from being first given a line management role, through the feeling of overwhelm, to seeing the light at the end of the tunnel - in other words being a confident, competent manager.

How do you help people cope with change? We none of us like it and we all tend to avoid or resist it, so we'll include some work on making change more palatable.

You will need to focus on getting things done. As a Lime manager you could reasonable assume that having delegated something to someone, you will be clearly understood, and can turn your attention to our next task.

One of the first things a new manager learns is, more often than not, what we say and what we mean and what someone hears and what they do are actually quite different.

Creating trust is a key skill for anyone managing others. Many managers expect their team members to trust them without making any of the effort needed to make people feel safe.

We will look at the sort of language people can use when delivering tough messages, introducing a new idea they are not sure the other person is going to like, asking someone to do something for them or even just saying no.

We know that the line manager role will be quite different in different companies and we are adept at tailoring our training to a companies needs.

We can include work to cove the following areas

Turning people down without actually saying 'No'
Empowering others to deliver
Saying 'Yes' while not giving away too much or taking on too much
Influencing with Flair
Bringing Values to Life
Setting Targets
What message do you as a line manager want to send? And about what? What is important?
Managing Performance
Managing Poor Performers
Handling Conflict
The other much avoided line management responsibility: Dealing with Conflict
Shouting up the Management Hierarchy
Giving bad news


At Impact Factory we have a range of training to help new and even well-experienced managers get better at their jobs:

Line Management
Strategic Thinking
Communications Skills
Conflict Management
Facilitation and Better Meetings
Appraisals and Performance Management
Assertiveness
Customer Service


As well as running courses, we are great to talk to and are happy to have a chat about your management training needs.

Our Management Training programmes can be tailored for first-line, middle and senior managers. They can be tailored for the newest recruits and the longest-serving managers.

The aim of our management training programmes is to re-energise people and help them become the best manager they can be with the skills to back them up.

To find out more call us on:

+44 (0)20 7226 1877

(Click here to send individuals on our Open Line Management Skills Course)

Line Management Training

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FreePhoneFreephone: 0808 1234 909

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

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All Early Bird and Late Booking Discounts Need to be paid in full on the same day as booking. (This discount is NOT available if you wish to pay by Invoice)