Whether it's 'Hard' Negotiation, such as Negotiating Business Contracts, Debt, or a Salary Increase, or 'Soft' Negotiations such as deciding who's going to do what in your team or Handling Staff Conflict, to be effective the process has to suit the style of the person doing the Negotiation.
Negotiation Skills Training Objectives
- Understanding Types of Negotiation
- Seeing Other Points of View
- Reading Other People
- Defining Your Negotiation Style
- Your Own Negotiation 'Rules' and Beliefs
- Playing the 'Game' of Negotiation
- Negotiate Upwards and Downwards
- Knowing Your Bottom Line
- Knowing What to Give Away
- Dealing with Hidden Agendas
- Making Decisions
- Closing The Deal
We all have to negotiate.
Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase or the price we'll pay for a house, an advertising campaign or a used car. Sometimes it's 'soft' negotiations such as getting your children to do their homework (well, actually, that's probably hard), deciding who's going to do what in your team or handling staff conflict.
The principles are the same though.
Our approach to good negotiation isn't about winning and it isn't about someone else losing. It is, however, about learning to 'play the game' better, because that's what negotiation is - a game. And like any game there are rules and conventions.
Our negotiation programmes help people define their own rules and beliefs about negotiation and how they either support or get in the way of success. From there we look at each person's individual negotiation style and develop people's negotiation skills in being able to see better what's going on for other people, reading body language, and handling tricky meetings.
We like to think our work is aspirational, with people getting a real feel and flavour of how the best negotiators work: with subtlety and flair; knowing what to give away, when to make demands and how to compensate when there are difficulties; how to let go of their positions, giving up one want and choosing another.
Great Negotiation Skills
Great negotiators can fight tooth and nail and yet lose with good grace when necessary. Not only that, they are a pleasure to negotiate with because they take care of you at the same time as taking care of themselves. Impact Factory can help you become one the 'good guys'.
It seems some people are born negotiators and relish 'doing the deals'.
The rest of us aren't and need some form of negotiation skills training to encourage us to put a toe into the fray.
Maybe in your company you may need a lot more than a toe when your people have to enter the negotiating fray.
Hard Negotiation Skills
It may be that you have people who do need to do 'hard' negotiations such as union or other contracts, bargaining with suppliers, reaching a settlement. Extra negotiation skills training including understanding just how negotiations 'work', how to 'play the game', closing the deal and holding your nerve may be the very tools they need to make their jobs easier and less stressful when entering the negotiating arena.
Soft Negotiation Skills
On the other hand you may have groups of people who mostly have to deal with 'soft' negotiations, where it's less about 'what kind of deal can I cut?' and more about collaboration, cooperation and agreement.
There may be people in your company who now have to include negotiating in their job descriptions when it was never expected of them before. If they aren't one of those born negotiators, they may well find this additional 'ask' quite challenging, even a bit scary.
You could also have some old negotiating 'hands' who could use of brush up, new negotiators who find it a bit intimidating or uncomfortable, people who'd feel a lot more confident if they had some additional negotiation skills - all good reasons to give your negotiators a helping hand.
Tailored specifically to each group our Negotiation Skills Training Programmes are designed to help delegates conduct successful, professional customer and client negotiations.
Negotiation Skills Training
Our Negotiation Skills Training can be tailored as an in-house programme to address specific issues within your company.
To find out more call us on:
+44 (0)20 7226 1877
Click here to send individuals on our Open Negotiation Skills Course
Negotiation Skills Training
Freephone: 0808 1234 909
Training Course Accreditation
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.
This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.
- Katherine GriceKatherine's skills and passions include Customer Service, Presentation Skills, Public Speaking, Personal Impact and Leadership
- Nick Clark WindoNick is passionate about the work we do. He specialises in Communication, Assertiveness, Presentation and Teambuilding.
- Tina LambTina's life experiences have perfectly primed her to specialise in personal impact, assertiveness and networking.