Customer Service Training

The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling 'right'.

At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.

Customer Service Training Objectives

  • Non-Verbal Communicationcustomer service training
  • The Danger of Assumptions
  • Defining Clear "Terms of Reference"
  • Setting Effective Boundaries
  • Understanding Trust and Risk
  • Dealing With Blame
  • Taking Charge of Challenging Situations
  • Knowing What Your Assets Are
  • Resisting Manipulation
  • Giving Bad News
  • Understanding Commitment
  • Understanding How to Add Value
  • Giving Them More Than They Expect

Customer Service Training

These are hard times for most businesses. It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.

Customers are counting the pennies and looking for better value for money.

But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.

And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.

"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."

Our Customer Service programmes

give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.

In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.

Customer Service Training - What we Offer

Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.

We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments

Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves.

Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes.

We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.

To find out more call us on:

+44 (0)20 7226 1877

(Click here to send individuals on our Open Customer Service Course)

Customer Service Training

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FreePhoneFreephone: 0808 1234 909

 

Training Course Accreditation

Communication Skills Trainer Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible,
all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about trainer accreditation

The team:

Impact Factory Brochures

communication skills training brochure

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There is a 20% discount on all Early Bird and Late Bookings. The course must be paid for at the time of booking.

(Discount not available if you wish to pay by Invoice)