Our public sector clients
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What keeps it fun is the relationship we have
with them...
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We expanded our work into the Public Sector, primarily motivated by the government's Modernisation Agenda. We realised that local authorities were being asked to make major changes in the way they did things without necessarily having all the skills to do so.
Now, we're often asked, "What's the biggest difference between the two?" We could say things like: companies are profit driven while local authorities are service driven; corporations have shareholders they are answerable to while councils have taxpayers; the issues each sector faces are fundamentally different.
Read on...
Here are some 'Client Snacks' to whet your appetite of what we might do for you and if you would like to talk with us further about any kind of soft-skills training, email (enquiries@impactfactory.com) us or give us a ring (020 7226 1877).
Egton Education - Influencing and Negotiation
Egton Education specialises in providing quality services to education and asked Impact Factory to develop a programme aimed at developing their 15 strong sales team. Areas to look at - building effective relationships, body language, influencing skills, communication, dealing with difficult people and situations, recognising opportunities and acting on them, plus a look at confidence.
NMWAG – Leadership and Empowering Others Programme
The National Muslim Women's Advisory Group was officially launched in January 2008 by Hazel Blears Secretary of State for the Department for Communities and Local Government. Impact Factory's Trixie Rawlinson was approached to create and lead a programme on Leadership and Empowering Others...
Department for Transport – Building Business Relations
The Department for Transport's key aim is that 'transport works for everyone, balancing the needs of the economy, the environment and society'. Here at Impact Factory, we consider that a pretty important goal.
Disability Rights Commission – Dealing with Change
Change is one of the most unsettling things an organisation can face. And when a merger is in the pipeline, all kinds of concerns rise to the fore - from 'will I like my new colleagues?' to 'will I still have a job at the end of this?'
Lewisham Council - Influencing and Negotiation
Influencing in times of stress is an interesting thing. It's very individual. People or situations that frustrate or anger one person may be easily handled by someone else and visa versa.
Surrey County Council – Customer Service Excellence
Customer service is a current buzz phrase often given a great deal of lip-service but not much else. As part of their People First Vision, Surrey County Council paid particular attention to the role of support services when they envisioned their shared Services Centre in 2005. By delivering into the strength of feeling people have who deal with customers all day, we had a great platform to explore the ways that emotional buttons can be so easily pushed.
The General Social Care Council - Excellent Customer Service
Excellent Customer Service was the theme chosen for the day, an area where it is recognised small improvements can effect a significant impact on internal and external customers alike. We created a day which looked at the already fine contribution the GSCC was making and also sought to raise the bar of excellent customer service where ever it occurred.
Huntingdonshire District Council – Customer Service
When Huntingdonshire District Council decided to set up a call centre to field enquiries on all aspects of the Councils services, they wanted it to be different to the automated or scripted services that seem designed to frustrate callers!
They wanted the very best in customer care for their residents so they came to us.
London Borough of Tower Hamlets - Certificate in first Line Management
After the huge success of the launch of the London Borough of Tower Hamlets' Leadership and Management Programme in June 2007, Linda Crawford, Operational Development Manager and ILM (Institute of Leadership and Management) Centre Manager, decided to bring forward the launch of a parallel Certificate Qualification in First Line Management.
Forestry Commission - Networking
One of the interesting things about Impact Factory is the amazingly diverse range of clients we work with, from large corporate financial institutions to small entrepreneurial ventures and everything in between.
London Borough of Tower Hamlets - Leadership and Management
Impact Factory was asked to speak at the launch of the London Borough of Tower Hamlets' comprehensive new programme of certificated leadership and management courses targeted at Black, Minority and Ethnic members of staff.
London Borough of Tower Hamlets - Award Certificate in First Line Management
Work on the Award in First Line Management Qualification has been part of an exciting year for Impact Factory in our on-going partnership with the London Borough of Tower Hamlets. As with the Certificate in First Line Management qualification, Impact Factory was delighted to be invited to develop this course with Tower Hamlets.
DEFRA - Team Building Event
DEFRA works for the essentials of life - food, air, land, water, people, animals and plants – so they're pretty important really! This was a team building programme for the Learning and Development Department, to enable them to work more efficiently together and to continue their good work on these essential elements.
Barnet Council - Leadership Skills
We were delighted when we were asked to create "Rising to the Challenge" an on-going Leadership Skills Programme for people the council have identified as potential 'high flyers'. This six-day programme, run over two months gives us a chance to work at in-depth with high-level groups of people.
Business Link for London - Networking Skills
Business Link for London provides London's small and medium sized businesses with a single point of contact for impartial, independent advice and support. They asked us to come up with a networking skills programme to develop the networking styles of their already highly skilled Business Advisors. They wanted to increase their potential to generate business leads, by looking at what the pitfalls are, and where you can feel wrong-footed at networking events.
Read more about the work we do for our corporate clients and NHS clients.
