Serving Up Excellent Customer Service

Customer Service Seminars

Tuesday 14th July 2009 Seminar at Impact Factory - FULLY BOOKED
Thursday 1st October 2009, Seminar at Impact Factory - FULLY BOOKED

These seminars also cover telephone based customer service. If you would like an interactive customer service seminar delivered at your workplace then contact us with your requirements.

The Good The Bad and The Ugly

Good customer service is the lifeblood of any business. Customers have long memories - who hasn't dined out on their own tale of brilliant or dreadful customer service – and the bad news is it takes 10 good experiences to make up for one bad one.

In this seminar we look at how to create the good, avoid the bad, and deal expertly with the ugly. The golden rules of excellent customer service, Impact Factory style. This free seminar will also cover telephone based customer service. 

Going the extra mile, delighting your clients and customers, handling complaints with understanding and professionalism, even managing your own frustration, our methods make a sustainable difference to the way companies manage their customer care.

We have practical, manageable techniques that you can use to get the maximum impact from the smallest change.

Did you know that since the recession, customer complaints have soared by over 25%?

If not dealt with well, people will vote with their feet. On the other hand, confidence will propel us into an upturn and ensure our clients and customers remain loyal.

Is your team doing all it can to instil complete customer confidence in your business?

Let Impact Factory help your team realise their true potential by delivering the last word in exceptional customer service.

Excellent Customer Service - Further Reading

Read more on Excellent Customer Service.

Submit your Customer Service Experience Story

Have you got an outstanding customer service story? Or, a good, bad and an ugly story?

Read our Share Your Experience new dedicated page and we may publish your story!

Take part in National Customer Service Week  5th - 11th October 2009