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Good Customer Service Skills Training and DevelopmentOur Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes. Our training can be run at any venue including our own training suite in London. See the Customer Service page for more information on how our programmes deal with Customer Service Issues Recent Customer Service Programmes
Related Customer Service CoursesFind the next available Open Customer Service Skills Course And the next available Open Business Networking Course You might also be interested in the next available Open Building Business Relationships Course
More reading about Customer ServiceFor a quick read try one of our Sound Snacks For a longer read try Customer Service SkillsIf you want to know more about our Training Programmes have a look at our Communication Skills Key Issues page Good Customer Service Skills Training and Development |
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Customer Service Keys
Impact Factory runs tailored
Customer Service programmes
We also run Open Customer Service Courses
and personalised One-to-One Executive Coaching
for anyone who is interested in Customer Service Issues
The following article was contributed by Marjorie Malone
Keys to Providing Good Customer Service
Once you have made the decision that you are going to start you own business, the one of the biggest factor that you must consider and make a commitment to, is providing and maintaining good customer service.
Customer Service
There are a lot of factors that you have to consider when thinking about a home based business.
As you begin to put the pieces together for your home based business, you will likely need to think about the time you will need to invest, relationships with family and friends will change, the financial challenge you will face in getting a new business stated, etc.
These are just to name a few.
Once you have made the decision that you are going to start you own business, the one of the biggest factor that you must consider and make a commitment to, is providing and maintaining good customer service.
It is so important that you nourish your customers and make them feel that they count. Your customer service is what makes you stand out above the rest and keeps your repeat business thriving.
Here are some key pointers I think are important to providing good customer service:
1. Always respond quickly. A quick response shows that you are interested in the customer. It could make the difference between closing a sale and losing a sale.
2. Be honest. Never lie to your customer. If you are unable to meet the customers needs, be honest and tell the customer.
3. Comply with your companys policies and rules. Make sure your customers have accessibility to the companys policies related to shipping, pricing, and returns.
4. Keep your customers informed about the status of their order by email or phone. This helps the customer know that when their order has been shipped or if there is a problem with the order.
5. Always be willing to be flexible with the customer. Sometimes this means compromising. If you demonstrate that you are willing to show some flexibility you will not only make the customer happy but you will feel better about the outcome.
Be ready to provide consistency and professionalism in your interactions with your customers. Never be rude or dishonest even if you feel the customer is being unacceptable.
My name is Marjorie Malone. I have always had an entrepreneurial spirit and over the years I have been involved in many MLM networks.
I enjoy people and selling quality products and services. I am currently the founder and owner of an e-commerce speciality store called Blue Angel Boutique. You will find a variety of products and services to meet your gift buying needs.
You will discover unique gift-wares, inspirational items, home accessories, jewelry, and other resources. We are the Home of Universal Treasures because the products and services are universal to all.
There is something here for everyone.
