Safe Solutions - Customer Service and Presentation Skills
Customer Service and Presentation Skills
Read Impact Factory's Customer Service Training
Given the sort of services Safe Solutions provide, excellent customer service skills are pretty high up on their list of company values. They also need to be able make winning presentations to companies that could make referrals.
Ruth Blakemore at Safe Solutions has great expectations and knows exactly what she wants. In this case it was presentation skills and customer service training for two of her young, very bright teams.
Ruth wanted them to be stretched, stimulated and inspired while having fun. A tall order you might think, but it didn't scare us!
When the team arrived at Impact Factory they weren't sure what to expect so were a little tentative but it didn't take them long to realise that this wasn't like any other training they had ever done.
On both days, as the day progressed they became increasingly lively and enthusiastic, contributing more and more. As with much of our training, the more you put in, the more you get out so they walked away with lots!
On the Customer Service day we were able to cover some tips and techniques that can make a big difference to client relationships like how to build rapport and seeing things from the customers perspective. There were lively discussions around ideas for improving the service they offer and they went away with new enthusiasm and some practical tools to try.
The Sales team got a lot out of the one to one coaching on the Presentation Skills day - it was real, relevant and made a difference. We looked at using questions and eye contact to open up and close down discussions and to make everyone feel included. We used one of the exercises to work on a genuine issue that they needed to discuss so they could see for real how the facilitation side of presenting can work.
Ruth called me to let me know what the feedback was like. She admitted that her expectations had been very high..... but we had exceeded them. Which is how we like it!
If you would like to talk to us about our Customer Service Training, Presentation Skills Training, or any of the other professional personal development work we do, call us on
+44 (0)20 7226 1877
or e-mail us at
enquiries@impactfactory.com
Customer Service and Presentation Skills
