Customer Focus - How are Customer Service Skills defined in your Organisation?
Cooler Innovation Magazine: Read Jo Ellen Grzyb's article, Director at Impact Factory. How is Customer Service defined in your organisation?
Most of us have experienced poor customer service at some point or another. Whether it's pressing 22 numbers on our push button phones in vain, in search of a human voice, being passed from one uninformed person to another, or being given information by a person who never draws breath, it is highly likely that we will be disappointed. Or frustrated. Or angry. Or all three.
Read Jo Ellen Grzyb's article in Customer Service Cooler Innovation Magazine article.
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Read more about Cooler Innovation magazine:
Following its previous successful titles H20 Europe and The Point, Zenith International Publishing launched Cooler Innovation in 2006 as the worlds first global water cooler magazine. Today, the bi-monthly publication showcases the very best the industry has to offer, including the latest company news, product launches, expert views and in-depth analysis of the issues affecting the cooler marketplace.
Suppliers to the industry are another key part of the audience, from packaging manufacturers to brand consultants and communications experts.
Cooler Innovation Issue 19
In this issue, Spectrum Water Coolers Jeff Doughty is interviewed by editor Hannah Oakman. Plus, a special report on filtration, a focus on customer service, and the usual analysis of the cooler industry.
