Trixie Rawlinson – Customer Service Training
Customer Service Expert
Giving someone good service is pretty easy most of the time. When the customer gets what they want they generally go away happy. Giving someone great service, when you can't give them what they want is a really good trick. Trixie brings her extensive experience in conflict management, influencing and negotiation to Customer Service Training.Finessing a complaint or processing a request can take the judgement of a Solomon, the patience of a Job and the communications skills of a professional. For most companies their reputation is everything and being that public face can be a stressful business. Trixie's work in Customer Service training takes into account those stresses on the individual and her training as a Counsellor adds empathy and insight to each person's experience.
Trixie has worked with Surrey County Council Shared Services Centre on Customer Service and is one of the Impact Factory partners to deliver our Customer Service Open Course.
Call us on +44 (0)20 7226 1877 for further information.
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