Jeremy Todd – Customer Service Training
Customer Service Expert
Jeremy is one of Impact Factory's Customer Service experts who has run courses for a huge range of delegates, from underground cleaners to social workers to casino workers, bankers and local authority staff.Here is Jeremy's strong beliefs about Customer Service:
"Key to successful Customer Service training is creating a sense of 'buy in' from the delegates.
Frequently we hear that employees are simply not interested in providing better customer service: why should they bother to change, what is in it for them? Aligning company and employee values helps create a sense of shared goals and can help facilitate a significant change in attitude. As can helping the delegate to see what the benefits of improved customer service would mean to them.
This solid principle of creating a sense of ownership around the changes required to improve customer service is the starting point from which all other training is delivered. Essentially good customer service is good communication awareness, which means all the learning on an Impact Factory Customer Service Course has applications in all areas of life. Where ever there is a need for communication, and that is pretty much every where, good customer service skills can have an impact."
Jeremy's approach to Customer Service Training reflects his considerable experience working with a huge range of public and private sector clients. Delegates are encouraged to participate and experience the behavioural changes for themselves to gain a visceral understanding of how doing things differently might feel. A variety of role-play techniques can be used including bespoke role-play for dealing with 'live' issues and Forum Theatre for collaborative solution finding.
Jeremy's background in the Arts, with a strong seam of management experience make him ideally placed to deliver this experiential and thought provoking course.
Call us on +44 (0)20 7226 1877 for further information.
Browse Another Customer Service Expert
Back to Customer Service Training
